Corporate Information

Globe strives to give the best personalized products and services to customers while bringing happiness to its employees and shareholders.

 

Globe Telecom, Inc. is the number one mobile brand in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We believe companies that provide the best customer experience win. This is the overarching strategy of Globe.

It is the reason why we continue making a massive shift towards becoming a company that gives our customers the delightful experience they deserve. This shift started in 2013 and went full scale in 2014 when we embarked on a customer experience transformation program called Delivering the Next Act (DNA). In 2015, we expanded this to further embed the culture of service in every Globe employee, including all frontliners. In this program, we further empowered our customers in resolving their concerns through our own 150,000-strong Globe Community. More importantly, we began to strengthen partnerships and embed our service culture to our vendor partners. This enabled us to combine our expertise in our respective areas and come up with improvements that spelled the difference in customer experience.

Supported by approximately 6,800 employees; with 1.08 million retailers, distributors, suppliers, and business partners nationwide, serving more than 55 million customers, we operate one of the largest, most technologically advanced, and robust mobile, fixed line and broadband networks in the country, providing reliable communications services to individual customers, small and medium-sized businesses, and corporate and enterprise clients.

Our principal shareholders are Ayala Corporation and Singtel, both industry leaders in their respective countries and in the region. We are a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers with a combined customer base of over 680 million. Globe operates internationally with presence in over ten countries and 736 roaming partners.

Our Purpose
VISION
We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

MISSION
We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

In everything we do...
We treat people right to create a Globe of good.

CORE VALUES
And we do this the Globe way...
We put customers first.
We value people and together, we make the difference.
We act with integrity.
We care like an owner.
We keep things simple.
We move fast, we are better, every day.

This keeps our Circle of Happiness spinning...
Employees feel empowered and find meaning at work. Customers feel special and valued. Shareholders feel confident and rewarded.

'Purpose' Video
Globe has risen to become the number one mobile brand in the Philippines, driving highly customer-centric value with keen focus on enriching Filipino lives in the digital age. True to our nature of innovation and going beyond achieving business success, Globe sought and found a purpose larger than itself to serve customers more meaningfully and to "create a Globe of good."

Our 'Purpose' video features our President and CEO, Ernest Cu, pointing out the relevance and essence of 'Purpose' in carrying out the company's vision, mission, and core values. What follows is profound and a sincere reflection on what it means to be a truly Purpose-led organization that casts positive and sustainable impact on society.

Corporate Objectives
In 2015, Globe aimed to disrupt the telco arena through transformative customer experiences, from enhancement in our self-service channels to expansion of the Globe GEN3 stores that deliver relevant value. GEN3 stores changed the seemingly transactional mobile retail landscape into a hub that not only features the latest Globe offerings, but also an interactive space for customers to be fully immersed in the different facts of digital lifestyle. We are set to develop and launch more of these stores nationwide to bring the wonderful experience of Globe to more Filipinos in 2016. We continue to envision a strong business by maximizing our core revenue and optimizing profitability. To create a wonderful world for our people, business, and nation, we will also continue to collaborate with partners and develop infrastructure to optimize the quality of our services and enhance the coverage of our network. These may include, but are not limited to, building cell sites, establishing fiber-optic technology in cities and subdivisions around the country, and launching a new product or service in 2016.