Let's create a wonderful future
Globe seeks to be an agent of change in the country by fulfilling our mission to create a wonderful world for businesses, the nation, and you as a meaningful brand of service. This wonderful world is anchored on the quality of service as we take into account the social, environmental, and economic impact of our operations.
The journey on sustainability for Globe started in 2008, and for the past six years, we have been diligently reporting on our sustainability practices, externally-assured since 2009. In 2014, we reached a milestone as we intensify the integration of sustainability principles in our business operations. As an innovative telecommunications company, we continuously seek solutions that will support our sustainability philosophy with initiatives focused on:
We adopt the best practices of ISO 26000 - Social Responsibility, enabling us to operate in a socially responsible way across the organization and seek continuous innovative solutions in creating a wonderful world for you.
Our internal communication channels were used to educate Ka-Globe employees on the importance of sustainable development for the organization. We have integrated sustainability attributes in various innovation and recognition programs to engage our internal stakeholders which include Customer First Circle, iSpeak, and the Innovation Month.
Download Globe Telecom's GRI Index here.We care for the environment
Guided by the Environmental Sustainability Policy launched in 2003 and revised in 2010, Globe creates a wonderful world for you by operating responsibly and creating positive environmental impact of our business operations. Through various activities on energy, GHG, waste management, and biodiversity protection, we are committed to be a sustainable telecommunications company by greening its value chain for future generations. Our total investment for environmental programs on reforestation, CSR programs, solid waste management, and hazardous waste disposal and treatment cost summed up to P5.7 million in the year 2014, 87 percent higher than the previous year.
As a commitment to environmental preservation, we continue to operate with certifications on ISO 14001 (Environmental Management System) and OHSAS 18001:2007 (Occupational Health and Safety Management Systems) granted by AJA Registrars on April 2014 for its Valero Telepark facility. Makati 2 Data Center (MK2) also passed its ISO14001 certification surveillance audit in 2014.
A quest to optimize energy consumption
Over 50 percent of the total energy consumption of Globe provides power to the network. In 2014, we completed the nationwide rollout of our 3G and 4G network, using the HSPA+ technology. With the $700 million network modernization initiative, we continuously upgrade our network and expand our footprint to further strengthen mobile data infrastructure and deliver faster and more reliable wireless internet connectivity for you, our customers. With these initiatives on the network, there was an 8.97 percent increase in total energy consumption for additional cell sites in 2014.
Even with the expansion, efficiency of the infrastructure is regularly checked to optimize network capacity. On top of converting some indoor cell sites into outdoor models, and the installation of solar power and deep cycle battery solutions, there was an initial roll out of fuel cell systems in select cabinets, replacing the traditional diesel generator set. The fuel cell, powered by methanol fuel, is a green power solution that is silent to operate, with negligible emission compared to diesel generators.
|ENERGY CONSUMPTION WITHIN THE ORGANIZATION (GJ)|
|Owned and leased facilities||1,264,172.70||1,107,227.58|
|Primary and standby generators||131,747||60,600|
Considerable cost reduction in electricity consumption has been made in 2014, particularly for the Valero Telepark and Makati 2 Data Center (MK2) in consideration of the Electric Power Industry Reform Act (EPIRA), which allows particular sites to choose the preferred supplier of electricity. The Valero Telepark saves P1.84 million monthly or P22.13 million annually, while MK2 cut down its costs by P849,000 per month or P10.07 million at yearend.
Meanwhile, Globe enrolled 11 of its core sites to Meralco's Peak/Off-Peak program wherein the cost of electricity varies depending on the time of day. This resulted in an average savings of three percent in electricity cost, translating to savings of P500,000 per month or P6 million in 2014.
In the province of Marinduque, Globe negotiated with Marinduque Electric Cooperative, Inc. to downsize outdoor transformers in six sites on the island. This created accurate power consumption charges where it was realized that only 20 percent was utilized compared to its 60 percent contract capacity. So far, the downsized transformers have helped us realize P160,000 in electricity cost savings monthly
Power Usage Effectiveness (PUE) is a measure that Globe adapted from data centers that determines how efficiently an equipment uses energy, where the lowest number is considered the most efficient. This initiative was done as a pilot in 2014, where three sites were surveyed and were able to reduce their respective PUE ratings to an acceptable rating. We shall continue to monitor this program to ensure that we achieve and maintain an ideal PUE rating and do a full roll-out in the future.
Globe uses Direct Current Hybrid Power Unit (DC HPU) in 16 sites located in areas without electricity. Unlike traditional set ups where two gensets are used alternately to power the site, the DCHPU employs a combination of a genset and deep cycle batteries. The genset is used to power the site and to recharge the batteries at the same time. Once fully charged, the batteries will take over the genset's function, after which the cycle is repeated. The use of DCHPUs helped us save 18 hours worth of fuel daily and 68 percent overall savings on fuel consumption and maintenance costs.
The Free Cooling System (FCS) is used in 577 Globe cell sites. This is an intelligent cooling system that adjusts the type and amount of cooling required depending on ambient temperature. At night and in the early morning when it is often cooler, the sites will only employ blowers which require little power to work. As the day progresses and temperatures rise, only then will air-conditioning units function, optimizing on how much cooling is needed.
As part of the efforts of Globe to incorporate sustainability into our core operations, the CFC also introduced a special Sustainability Award for the first time in 2014. The team behind Project LUGAW (Lower Utilization and Generation of Arduous Wattage) was the first recipient of this honor. With electricity as the biggest operational expense in the telecommunications business, Project LUGAW aimed to reduce power costs in the network facilities by six percent. Aside from allowing us to reduce electrical consumption costs, the initiative also lessens the company's carbon footprint and contributes to the preservation of the environment.
Meanwhile, Globe continues to look for more ways to optimize and efficiently use energy in our corporate offices and other facilities. The use of laptops at the Globe Tower consumes 185 watts less power per desktop PC, which consumes 250 watts per unit—a 75 percent reduction. Since transferring to The Globe Tower in 2013, we have deployed a total of 4,180 laptops to employees. We continue to adopt LED lighting technology in its facilities to lessen power consumption with prolonged usage. Lights are turned off or dimmed in unmanned Mobile Switch Centers (MSC), data centers, Network Operation Centers (NOC), and switch room areas. Centralized airconditioning is switched off 15 minutes earlier than office closing time. Utilizing various internal communications channels, energy conservation guidelines are proactively released for all our employees with topics that include switching off of unnecessary lights and unplugging of office equipment.
Striking the balance between expansion and emission reduction
Globe uses the International GHG Protocol Corporate Accounting and Reporting Standard, a tool developed by the World Resources Institute (WRI) to calculate and monitor emissions from fuel use, CO2 emissions from mobile combustion, purchased electricity, and from business travel.
In 2014, an increase in carbon emission was mainly due to network modernization and the expansion of our service coverage to support customers' needs. We tempered the increase in our CO2 emissions for the year in a number of ways.
One initiative was the reduction of long flights for business travel by maximizing our teleconference facility at The Globe Tower. From just 221 international teleconference calls the previous year, employees made 1,067 calls in 2014. Thus, despite increase in the number of short and medium flights, CO2 emissions savings of long flights improved by 802.87 metric tons from 261.62 in 2013 to 1,064.49 in 2014.
|CO2 EMISSIONS SAVINGS (TELECONFERENCE VS. ACTUAL BUSINESS TRAVEL)|
|NO. OF LONG FLIGHTS||TOTAL DISTANCE (km)||AVERAGE DISTANCE FOR LONG FLIGHTS (km)||NO. OF IDD CALLS FOR TELECONFERENCE||ESTIMATED DISTANCE (km)||CO2 EMISSION FACTOR (kg/UNIT)*||CO2 EMISSIONS SAVINGS (t)|
* WRI GHG Accounting
In 2014, streamlined it's carpooling service, Globe Shuttle, by cutting the number of vehicles in our fleet by half while increasing the number of passengers that each vehicle can carry, reducing 30 percent on fuel consumption.
|CO2 EMISSIONS SAVED THROUGH CARPOOLING|
|NO. OF VEHICLES||AVERAGE NO. OF PASSENGERS PER VEHICLE||QUANTITY OF FUEL CONSUMPTION PER MONTH (L)||CO2 EMISSIONS SAVED ANNUALLY (t)|
Creating value out of waste
Apart from minimizing CO2 emissions, Globe also takes significant steps in reducing waste produced from products and operations to further lower our impact on the environment. Waste management efforts remain in full implementation on all Globe sites. The solid waste, e-waste, and hazardous waste we generated are tracked whole year round to monitor our environmental impact and to ensure not only a wonderful but also a clean and green world for all of us.
As gadgets become more affordable and device makers release new products at a blinding pace, consumers tend to upgrade their gadgets sooner while storing away their old ones instead of disposing these property. These devices are often thrown together with common trash, with owners unaware of the fact that phone batteries and chargers usually contain toxic metals such as lead, mercury, cadmium, and beryllium that may harm the environment when these are released into the air or seep into the ground and waterways.
To address this, Globe held the biggest electronic waste recycling program in the Philippines, dubbed Project 1 Phone to which you, our customers, responded positively. Collected e-wastes were given to our accredited partner Total Environment Solutions Asset Material Management (TES-AMM), the first in Asia to achieve certification on Responsible Recycling (R2), for proper recycling and disposal.
More than just creating awareness on e-waste reduction and disposal, Project 1 Phone also helped build schools in the province of Aklan, one of the provinces worst hit by Super Typhoon Yolanda in November 2013. Proceeds of the program helped construct 10 more school buildings in addition to the 40 we have already committed as development sponsor of Aklan under the Office of the Presidential Assistance on Rehabilitation and Recovery (OPARR).
Globe has also engaged over 50 enterprise clients and partner institutions including Manila Water, Coca-Cola Philippines, OXFAM, Ateneo de Manila University, Bank of the Philippine Islands, Cloudfone, BayanTel Communications, Aboitiz Equity Ventures, League of Corporate Foundations, and Del Monte Foundation to name a few. Aside from the collection bins for the personal mobile devices, they have also donated corporate e-waste directly to Globe.
In addition to properly disposing e-waste, Globe also took significant steps in managing hazardous waste that include used lead acid batteries, busted fluorescent lamps, and used oils.
Since 2003, Globe has implemented a recycling program in cooperation with ABS-CBN Foundation's Bantay-Baterya Project and the DENR-Environment Management Bureau. Part of this program is the recycling of used lead acid batteries that were generated from our telecom operations, of which 222,857 kilograms of these batteries were properly recycled in 2014. This helped it generate P6.421 million where P4 million were donated to Bulig Bisaya to help rebuild classrooms in Yolanda-stricken areas in the province of Aklan.
|VALUE RECOVERED FROM ULAB RECYCLING (P)|
|A. Donations to support Globe environment and CSR programs||4,000,000.00||1,200,000.00|
Busted fluorescent lamps can be harmful to the environment as these contain mercury. Globe treated 1,125 of these busted lamps in 2014, after which 45,000 milligrams of liquid mercury were collected and properly disposed of.
We also recovered 2,330 liters of used oil in 2014, generating P22,205.25 from recycling which were then donated to ABS-CBN Foundation, Inc. for its environmental programs.
Globe recorded a total of 97,750 kilograms of solid waste from its corporate offices nationwide, 30 percent lower from 2013 as a result of the transfer to The Globe Tower and The Globe Tower Cebu. The Reduce, Reuse, and Recycle (3R) campaign was delivered through a phoneography contest to increase awareness. All printed communication materials distributed in the offices had the 3R logo to remind employees to read, keep, and dispose of these collaterals to avoid clutter and litter within the premises.
Meanwhile, solid waste management is not limited to employees within the facilities. We also give all Globe Postpaid customers the Paperless Billing option. If you are a Globe Postpaid subscriber, you will receive an electronic bill that will enable you to receive your billing statement on time and provide you with access to your statement online through your registered e-mail address, the Globe MyAccount web portal, with the GServices app, and the USSD menu by dialing *143#. Through this initiative, use of paper is reduced while helping us save on the cost of printing and courier delivery to our customers. 2014 ended with 1,095,499 postpaid customers enrolled in the electronic bill, a 58 percent increase from previous year. This equates to 4,381,996 pieces of paper saved, equivalent to 5,048 trees conserved annually.
|SUBSCRIBERS ON PAPERLESS BILLING||TOTAL NO. OF PAPER SAVED (PCS)||NO. OF REAMS (BASED ON 500 PCS PER REAM)||TOTAL WEIGHT (BASED ON 2kg PER REAM)||NO. OF TREES SAVED PER TON OF PAPER RECYCLED|
Protecting the country's rich biodiversity
Globe aims to minimize our impact on natural resources especially in the Philippines' rich biodiversity areas. Reforestation programs are in place to offset carbon emitted from our operations and the communities that we operate in. As of end 2014, we have planted a total of 418,077 trees, equivalent to 122.93 hectares of land in 30 locations nationwide in partnership with Department of Environment and Natural Resources (DENR). Through this initiative, we have helped in the preservation and conservation of upland forests in Batangas, Bulacan, Cebu, Tacloban, Bacolod, CDO, Davao, Guimaras, Zambales, Laguna, Palawan, Bohol, Rizal, Cordillera, Boracay, and Cavite. Globe works with different NGOs and environmental agencies to help in the thrust to protect biodiversity. In 2014, our environmental advocacy was further strengthened when we joined the United States Agency for International Development (USAID) and the Foundation for the Philippine Environment (FPE) in improving biodiversity conservation in key protected areas. We provide mobile technology as a critical tool to enable indigenous people's organizations to be actively engaged; for service payment and advisory support to be efficient; and for the program's overall monitoring, reporting, and evaluation systems to happen in real time. Forest guards are also given an option to open a mobile bank account under BPI Globe BanKO with the use of their Globe SIM. We will also provide insurance to the deputized forest guards due to the hazards of the job. In addition, we have turned over a total of 649 mobile phones and SIMs to FPE. The Up-Scaling Forest Restoration project focuses on North Negros Natural Park; Ilog-Hilabangan Watershed Forest Reserve; Nug-as, Dalaguete and Tabunan Critical Forest Habitat; Polillo Group of Islands; Mt. Banahaw-San Cristobal Protected Landscape; Mt. Nacolod Watershed; Panigan-Tanugan and Talomo-Lipadas; and Arakan Valley Forest Corridor.
|TOTAL WATER CONSUMPTION|
|2014 (m3)||2013 (m3)|
|A. Donations to support Globe environment and CSR programs||4,000,000.00||1,200,000.00|
Water conservation is also an important part of the Globe initiative to protect our planet's biodiversity. Because of this, we continuously record and measure our usage in order to have efficient water consumption initiatives.
Having a gray water collecting system is one of these water conservation initiatives. Rainwater and the air-conditioning system's condensate water are used for toilet flushing and watering outdoor gardens especially during the rainy season. In addition, we installed water efficient toilets and sensory water faucets in our headquarters' restrooms. These enabled The Globe Tower to decrease monthly average domestic water consumption by 15 percent from 5,077 cubic meters during dry season from January – May 2014 to 4,329 cubic meters during wet season from June – September of the same year.
Globe takes care of the surrounding ecosystem in areas where we have installations of network facilities. The areas of operation where an Environmental Compliance Certificate (ECC) is issued by the local government account for majority of reforestation efforts. The recommendations of Department of Environment and Natural Resources (DENR) on reforestation sites are also heavily considered in determining priority areas for tree/mangrove planting.
Strategic partnerships and memberships Wonderful partnerships and memberships for the benefit of the environment are continued with both the public and private sector in the year 2014
|STAKEHOLDER GROUPS FOR GLOBE TELECOM'S ENVIRONMENT PROGRAMS|
|FOREST BUILDING PROGRAM |
Bacolod - Benejiwan Integrated Social Forestry Farmers Association (BISSFA)
Batangas - De La Salle Canlubang
Bohol - Philippine Tarsier Foundation, Inc.
Bulacan - Green Earth Foundation Heritage, Inc.
CDO - National Union to Restore the Environment, Inc. (NATURE)
Cebu - Guibuangan United Coastal Environmental Saver's Association (GUCESA)
Davao - Save Davao Gulf Foundation, Inc. and DENR-CENRO Region XI
Guimaras - San Roque Coastal Environment Program Association (SARCEPA), Inc., La Paz Fisherfolks Aquatic Resources and Mangrove Management Association (LAFARMA) Inc. and PENRO, Guimaras
Tacloban - KJ Ecological Development and Supplies Enterprises (KJ-EDSE) and CENRO Palo, Leyte
Taytay, Palawan - Pancol Multi-Purpose Cooperative and CENRO Taytay, El Nido Palawan
DENR - Calabarzon
|BATTERY RECYCLING PROGRAM |
Oriental and Motolite Marketing Corporation
Evergreen Environmental Resources, Incorporated
E-WASTE RECYCLING PROGRAM
OTHER INDUSTRY ASSOCIATIONS
“Globe is not only dedicated to growing its business but is also committed to addressing environmental concerns and promoting human health amidst the dynamism of this high-tech industry. Being a communications provider, Globe takes responsibility in educating the people on how to dispose of their old mobile devices and computers as well as end-of-life battery packs and chargers in the best way possible.”
- Yoly Crisanto
Senior Vice President, Corporate Communications
Globe treats our employees and you, our customers, as one family, which we collectively call Ka-Globe. Rooted from our Circle of Happiness, our engaged employees will do what it takes to delight you by adopting a new service culture. We have gained the commitment of every employee to put you first, deliver a wonderful service that you can rave about and perpetuate brand love. In 2014, Globe was recognized as Best Workforce by Sustainability Business Philippines and Best Place to Work in Asia by Asian Corporate Sustainability Excellence. These awards are a testament to the initiatives that create the most wonderful experience possible for over 6,000 employees nationwide.
Going beyond the satisfaction metric with sustainable employee engagementAs we continue to work together in transforming our culture, measurement of employee engagement continues to evolve as well. Satisfaction metric is no longer enough as it only measures how an employee feels about their job and certain conditions within their employment, while engagement refers to employees' commitment and connection to work as measured by the amount of discretionary effort they are willing to expend on behalf of their employer. Moving beyond employee satisfaction, we look for engaged, enabled, and energized employees to deliver their best performance, and sustain it over time. Together, these drivers account for 77 percent of the variation in engagement. Benchmarked among Philippine national norm, global telecommunication, and global high performance companies, we received above norm of an overall sustainable engagement score of 87 percent from its highest response rate ever at 99 percent, approximately two percent higher than the previous year. Sustainable engagement drivers in 2014 were identified as empowerment and accountability, leadership, and learning and development.
Globe employees are also highly engaged at 59 percent, higher compared to Towers Watson's 2014 Global Workforce study of 58 percent of Filipino workforce as highly engaged.
We also conduct an annual Internal Customer Satisfaction Survey (iCSAT) to measure how well we collaborate and work with one another using the same service metrics we use for our external customers. The survey allows the company to look beyond the scope of our functions and recognize that we are all part of delivering Wonderful end-to-end customer experience. In 2014, Globe attained the highest iCSAT score since its roll-out.
Creating wonderful work to build a surplus of leaders
“We create wonderful work” is the employer value proposition of Globe. We continue to partner with 6,182 employees, and provide equal opportunities regardless of age, gender, religion, and ethnicity in building a workplace that is dynamic, entrepreneurial, collaborative, and innovative.
Creating wonderful work always starts with a plan. Every employee has an Individual Development Plan (IDP) to know their career path based on current functional competency, strengths, opportunity areas, and future career aspirations within Globe and our affiliates and subsidiaries. The annual Performance Plan Evaluation (PPE) measures personal contribution to achieve our company goals through the Globe Way. Part of the rewards system is the Corporate Incentive Plan (CIP) which is given to employees who exceed key performance indicators (KPI) by the end of the year. Top performers for every division are recognized and these employees who have shown exceptional performance are acknowledged at the yearly Globe Excellence Awards.
We believe that each employee has the makings of a leader regardless of their rank and stature. It is our leadership and development objective to build a surplus of leaders to deepen our talent bench and sustain our business operations. The talent development program is anchored on The Globe Way, which espouses the company culture, values, and ideals based on the premise that “people make the difference.” Careers@Globe is a way to align company and individual goals by providing a systematic and clear career path with training and development support. At Globe, regular career conversations between employees and their Immediate Superior (IS) are encouraged.
Anchored in our seven leadership competencies, iLead integrates three targeted development tracks: Executive Development Program, Emerging Executives Program, and Young Leaders Program that feed to the next generation of leaders, ensuring that the culture we want is continually enabled at every level. Executive Development Program targets seasoned talents who have the potential to be senior leaders and business leaders.
Emerging Executives Program, formerly known as Fast Tracker Program, focuses on mid-career talents who demonstrate the potential to become senior executives. Finally, the Young Leaders Program looks at emerging talents who can assume larger leadership roles. To date, the program has identified 68 individuals as pipeline successors.
Meanwhile, Globe University enrolls employees in partner schools, like the Asian Institute of Management and Ateneo de Manila Center for Continuing Education in order to take up programs that will hone their leadership and managerial skills. We give our employees a competitive advantage by sharpening their business acumen, technical expertise, communication skills, and other areas of development based on their job description.
To attract top students in key universities, the Graduate 2 Globe (G2G) program offers internship to highpotential students from partner schools which can spark a possible career at Globe. Under this is the Management Development Program, spanning 12 months where the student-interns are assigned different job roles in the organization, lending their insight and energy to the company’s projects. We extended learning further to our employees’ children with the Junior Mobile Wizard as it offers part-time job experience with programs around basic selling skills in Globe stores around the country.
Immersion in the culture of service begins at the earliest stage possible. In 2014, the first-ever Globe Game Changer Challenge (GGCC) was launched. A competition designed to instill the spirit of service and innovation in young minds, it attracted 300 outstanding students from the country's top schools, such as the University of the Philippines, Ateneo de Manila University, University of San Carlos, Ateneo de Davao, and De La Salle University Manila. The final 25 acquired a deeper and more insightful understanding of the Globe Telecom business through a series of immersions. They were then tasked to work on big ideas that would enhance the Filipino digital lifestyle. Closely mentored by Globe experts and senior leaders, emerging victorious was the team of five from different schools in the country. The winners were rewarded with exclusive immersion in the Singtel Innovation Center. The first GGCC champions also gain the opportunity to be part of the company's Management Development Program Batch 2015 as they have exhibited the drive for understanding the customer.
|AVERAGE TRAINING HOURS BY EMPLOYEE CATEGORY|
|Senior Management Brand D&E||32.32||35.59|
|Middle Management Band C||17.30||16.93|
|Rank and File (Staff) CBU, Band A & B||12.56||22.53|
Ensuring a safe and healthy workplace
Globe maintains a secure and happy environment for our employees, following the standards on Occupational Health & Safety Management System (OHSAS 18001). Launched in 2010, our comprehensive Occupational Safety and Health Policy is committed in providing the best protection for the health and safety of our employees and the communities surrounding our operations. This includes requiring all employees to undergo annual physical examination to gauge our current health and physical condition. The result will then be used by our in-house health adviser located at the TGT Clinic to create a personalized wellness program to improve our overall health with quarterly consultations to check if the program is on track and set the baseline for next year's wellness program.
In addition, Globe has partnered with St. Luke's Medical Center-BGC in order to bring various health lectures and seminars on relevant health topics like heart disease prevention, anti-obesity, diabetes, family planning, hepatitis, drug abuse, and more. Routine flu and Human Papillomavirus (HPV) shots were also made accessible to all employees, who also receive timely information on the prevention of such diseases.
|AVERAGE TRAINING HOURS ON HEALTH AND SAFETY BY EMPLOYEE CATEGORY|
|AVERAGE TRAINING HOURS BY EMPLOYEE CATEGORY|
|YEAR||TOTAL NO. OF EMPLOYEES||TOTAL INCIDENTS||TOTAL ACCIDENTS||RATE OF ACCIDENTS PER EMPLOYEE|
Meanwhile, our health and safety committee, which comprises 11.42 percent of our total number of employees, assesses all health and safety hazards in the workplace and the communities and provides programs to eliminate and address these incidents. Aside from the health lectures, continuous training and awareness programs on health and safety are also conducted to relevant employees.
|TRAINING AND AWARENESS PROGRAMS|
|Accident / Incident Reporting||Loss Control Management|
|Advanced Defensive Driving||Safety Audit|
|Basic Occupational Safety and Health||Smoke-Free Globe Campaign|
|Confined Space Safety||Random Drug Testing and Awareness|
|Construction Safety Management||Training on Greenhouse Gas Accounting|
|Electrical Safety||Emergency Preparedness and Management|
|Safety, Health, and Environment (SHE) Awareness||Outside Plant Telecom Safety|
|Industrial First Aid and Basic Life Support||Industrial Climbing, Hauling and Rope Access|
|Pollution Control Officer Training||Water Safety and Rescue|
|Radiation Safety Officer Training||Construction Occupational Safety and Health|
The Globe Way: guiding the path toward a wonderful world
Globe keeps in mind the principle in which we live by and conduct ourselves in The Globe Way. Our corporate values have always served as aspiration and motivation in how we treat each other as colleagues; how we treat our customers, our suppliers, our partners, and the communities where we live in.
Corporate citizenship is one way we practice living out The Globe Way. Citizenship expresses the responsibility and determination we take toward meeting our ethical, legal, and financial responsibilities as an individual. Taken collectively, this responsibility expresses the character of the Globe community in which we all belong and care for.
The Board of Directors and Globe employees, including our subsidiary and affiliates, are subject to the Globe Code of Conduct, which is to protect the company's interests in consistently creating a wonderful world for everyone. The sanctions apply especially to major offenses related to corruption, extortion, bribery, or any action that disrespects the corporate values and damages the reputation of the company.
Throughout the year, we received reminders to be kept abreast of our policy and ethical practices expected of a Globe citizen. Employees were required to submit related party and gift giving disclosures to Human Resources. We were also invited to attend trainings and complete online courses on whistle blowing, corrupt and unethical practices, honesty and integrity practices, and information security protocols.
On the other hand, in conformance with the Department of Labor and Employment's (DOLE) Collective Bargaining Agreement (CBA), the Globe Telecom Employees UnionFederation of Free Workers (GTEUFFW) remains active to pledge the right of every Ka-Globe to form a collective bargaining unit. All employees are allowed to participate in CBA and through GTEU-FFW, everyone is informed and made aware of the mandate. With regards to enhancing cooperation, productivity, customer service, and other policy and procedural issues affecting the employees, a Labor Management Council is present to provide assistance. Since part of the CBA is to address the health needs of every employee, medical, dental, and optical care services are provided by the company at a certain expense with a corresponding salary deduction depending on the total cost. Emergency loans for health services can also be availed by our employees with immediate dependents. Another component of CBA is the family planning program and services. Recreational activities encouraging employees to further encourage camaraderie and friendship is the key focus.
Globe complies with RA 7160 or the Special Protection of Children Against Child Abuse, Exploitation, and Discrimination Act and observes the principles of the Human Rights Act and Child Labor Law. Benchmarking such regulations generate a happy workplace without presenting any fear of discrimination or violation towards any employee. We do not condone the violation of the rights of indigenous people, nor do we promote any operational activities that would pose hazardous risks or damages to children or young employees.
Globe Telecom provides a 15 percent above-minimum wage to our employees as covered by the Collective Bargaining Agreement (CBA).
|EMPLOYEE MINIMUM WAGE|
|Dole Daily Minimum Wage||466.00||466.00|
|Globe Daily Minimum Wage||466.00||467.38|
|RATIO OF BASIC SALARY OF MEN TO WOMEN BY EMPLOYEE CATEGORY|
Employee programs that cater to the unique needs of every employee
Globe continues to offer competitive employee benefits. The Flexible Benefit (FlexBen) plan allows customization of available benefits to suit the needs of each employee and their families through an online portal. Regular company benefits are composed of medical, life insurance, disability, retirement, and separation provisions, and these are readily available in our internal Human Resources portal. Interestfree emergency and non-emergency company loans are offered, and also Employee leaves such as sick, vacation, parental, and special leaves. We also provide a balance between work and life through various engagements like holiday-themed events, after-office gatherings, volunteerism, and “little surprises” to cap off the day. In addition, we also promote wellness by opening a standard full-court basketball and Active Gym inside The Globe Tower complete with equipment and fitness classes like yoga, Zumba, and TRX.
Employee volunteerism is not merely an altruistic initiative of Globe. Driven by our commitment to sustainability, employee volunteerism enables us to make a wonderful tomorrow through nation-building. We published our employee volunteer manual in the internal HR portal so that our employees will understand our Corporate Social Responsibility (CSR) initiatives and the numerous ways they can help.
Globe has two kinds of volunteering programs: activitybased volunteering and skill-based volunteering. Activitybased volunteering consists of one-time activities with the objective of contributing to our efforts in our various advocacies. Skill-based volunteering involves using individual or collective corporate expertise through either pro-bono services or skill transfer or capacity building to support the work of a partner community or organization.
In 2014, we introduced the volunteer time-off policy to promote volunteerism across the company and to enable our employees to share in our desire to contribute to social development. Employees are encouraged to avail of VTO for participation in company-approved volunteering activities that fall during work hours. A total of 452 VTO was availed in 2014 contributing to nation-building.
To ensure that employee volunteerism is maximized and effectively managed, a volunteer management system is developed to ensure that there is a standard way of engaging volunteers. A standard system will help ensure a common experience that will maximize volunteer participation and prevent inconsistencies in volunteer management practices.
Additional benefits for CBU members:
- Leave due to illness in the family (non-confinement)
- Bereavement leave
- Calamity leave
- Additional day-off
Additional benefits for regular employees:
- Paid time-off
- Car plan/company car program (for managers and executive levels)
- Other cash allowances
"Our Circle of Happiness philosophy is simple— happy and engaged employees deliver wonderful customer experiences and strong business growth. When employees are committed to serve customers, this translates to a strong brand experience that people love and connect with. We continue to create value through our employees and we make sure that they enjoy their workplace environment, allowing them to reach their full potential, especially as we develop new leaders."
- Renato Jiao
Chief Human Resource Officer
Corporate Social Responsibility (CSR) lies at the heart of Globe Telecom. We believe that integrating our business with social responsibility makes our brand meaningful for you, our customers. At Globe, CSR is not only about doing programs for environment care, human and community development, but also to express our genuine and innate care for you. Through Bridging Communities, we are committed in creating shared value for you, our communities, and our business.
Aligned with our Corporate Social Responsibility (CSR) policy, Globe aims to transform and empower underserved communities through innovative solutions in order to nurture a better environment. Through CSR, we are committed in creating shared value for you, our communities, and our business. We also adopt the best practices of the international standard for social responsibility, ISO 26000. Doing so enables us to drive sustainability across the organization and seek continuous innovative solutions in creating a wonderful world. The standard also helps guide us in integrating our social and environmental initiatives with our core business strategy to be a sustainable organization.
Providing access to excellent quality education through ICT
Under the CSR Learn pillar, Globe believes that all Filipinos should have access to excellent quality education. Using traditional and alternative learning techniques, we strive to ensure that underserved schools and students are able to compete on a level playing field with those from the private sector. By transforming the learning environment and providing opportunities for accessing quality education, we pave the way for more Filipinos to secure a brighter future.
One of the key programs is the Global Filipino Schools (GFS). Since 2012, Globe has equipped public high schools with the infrastructure and internet connectivity to boost the integration of information and communications technology (ICT) in the classroom. In preparation for the establishment of these schools, teachers are trained on ICT education and project-based learning through the Global Filipino Teachers program so they may maximize the resources provided to their school.
To address the challenge of deploying fully-furnished computer laboratory, Globe deployed a faster and more cost-effective innovative tool: its very own mobile laboratory, consisting of netbooks, mobile projectors, printers, and sound systems for use of homeroom teachers. Since the mobile laboratory is easier to implement in remote provinces, we will be able to shape more of the Filipinos’ digital lifestyle.
By end 2014, Globe was able to transform a total of 11 schools into centers of ICT excellence and innovative teaching methods that will set the stage for 21st century learning. In the coming years, we will be working with Ayala Foundation to bring the program to more schools.
BPI Globe BanKO: making banking accessible to more Filipinos
BPI Globe BanKO, a joint venture between Globe, BPI, and Ayala Corporation, commits to changing our society and improving the lives of underserved Filipinos. We hope to continue making banking accessible to more Filipinos through mobile banking services and to forge stronger partnerships with organizations that share our vision of financial inclusion for all Filipinos.
With the common goal of improving the lives of nearly 80 million Filipinos at the “base of the pyramid,” BanKO and the Department of Social Welfare and Development (DSWD) conducted a series of free financial literacy seminars and opened bank accounts for the DSWD’s Pantawid Pamilya beneficiaries since April 2014, reaching 13 regions across the country—from urban areas such as Payatas in Quezon City to remote locations like mountain barangays in Tuburan, Cebu, and the island of Culion in Palawan.
Ranging from the basics of saving to detailed walkthroughs on how to supplement their income using BanKO’s mobile banking services such as BuyLoad and business loans, the Pantawid Pamilya beneficiaries gained much-needed support and information to help improve their living conditions and achieve financial security.
This joint financial education program was recognized with the Social Impact of the Year Award for Mobile Financial Services in Emerging Asia, a citation presented by the international aid organizations FHI 360 and the U.S. Agency for International Development (USAID) in the Mondato Summit.
To date, there are over 145,000 beneficiaries who have active BanKO accounts which have now reached P14.5 million in total deposits.
Empowering communities for disaster preparedness and sustainable livelihood
The country needs leaders and duty-bearers who exercise the ability and integrity to build a nation. From providing access to basic social services, to ensuring the safety and well-being of their respective constituents under any circumstances, Globe empowers them to be catalysts of positive change in their communities. In 2014, a total of 33 municipalities and cities received access to basic social services.
Over the years, Globe learned the importance of quick and efficient communication especially in times of a disaster. Through the Serve pillar of our CSR, we came up with a program to ensure communities are ready, responsive, and resilient at all times by initiating a community-based disaster risk reduction and management program to help communities prepare for possible emergencies during the rainy season such as flooding, landslides, and strong winds.
In 2014, the pilot implementation was in the towns of Malinao, Albay and Mercedes, Camarines Norte in the Bicol region. Using the Globe SMS Broadcast Facility, municipal mayors will have direct contact with their barangay captains for faster coordination and immediate download of relevant and critical information. The barangay tanods will also undergo capability building on Basic Weather 101 lessons and Basic Emergency Response Training. The program also equips municipalities with mobile phones, SIM cards, uniforms for nightly duty, and personal accident insurance via SMS registration. The SIM cards are part of the database to which the municipal mayor has direct access. In addition, mobile phone units were given to 26 barangay captains in Mercedes and 29 in Malinao.
Globe is very active in disaster risk management and is in fact a partner of the Department of Education’s Disaster Risk Reduction Management Office, supplying the government agency with mobile and internet support for monitoring purposes whenever there are calamities.
Globe also partnered with Weather Philippines to power 420 of their automated weather stations (AWS), to localize and bring real-time weather updates to the general public.
Using Globe SIM cards, the automated weather stations can give accurate data on wind speed and direction, average rainfall, and humidity within a five-kilometer radius every 30 minutes. These data can be accessed through the website www.weather.com.ph.
This partnership is part of Globe Telecom’s communitybased disaster risk reduction program where localized and accurate weather information is given to key decision makers in the LGU to properly execute plans during disasters and with the goal of creating disaster resilient communities.
In addition, through the CSR Prosper pillar, Globe believes that everyone should benefit from the country’s economic growth. In providing sustainable livelihood and financial services to those in underserved communities, we hope to offer viable economic opportunities, and with these, new possibilities for prosperity. As of 2014, our community partners generated P6.6 million in revenue through our programs.
One key programs is the My Fair Share program, integrated with Globe myBusiness in providing local producers, micro-entrepreneurs, and social enterprises with information and communications technology (ICT), capacity building support, and market access. Through these resources and opportunities, they are able to sustain their businesses, and achieve greater sale and profitability.
Bayani Brew is one of the micro-entrepreneurs which have been a great success from the program. Bayani Brew is a start-up social enterprise based in Gawad Kalinga Enchanted Farm that produces all-nutritious, delicious, and proudly Filipino beverages that are naturally brewed from indigenous ingredients sourced from organic farming communities. Integrating CSR in procuring and serving beverages to its guests and conference rooms, Globe serves Bayani Brew as its beverage of choice at The Globe Tower. Within The Globe Tower alone, an average of 1,397 bottles of concentrate have been sold monthly ever since Bayani Brew was supplied in conference halls and cafeteria in September 2013. This provided Bayani Brew an additional gross revenue stream of an average P71,068 monthly and enabled more support to the GK Enchanted Farm. To date, Bayani Brew has garnered more than P550,000 in gross revenue from concentrate sales alone in The Globe Tower while Globe provides its employees and guests freshly brewed, healthy, delicious, and indigenous iced tea.
The sales Bayani Brew generated from supplying beverages at The Globe Tower enabled it to purchase a delivery truck and set up a warehouse at the area. These improvements now enable the business to deliver supplies promptly around the central business district, which accounts for most of its sales channels and growth. They expanded to selling its products at outlets that include S&R shopping centers and in other Ayala-owned ventures such as convenience store chain Family Mart. Through its nationwide reach, Globe also provides Bayani Brew with constant and reliable communication with all its staff and communities with which it works. In all, Globe and Bayani Brew have shown the good that could come out when great ideas are given the support and care it needs to flourish.
"Connectivity is critical for these budding social entrepreneurs, our new breed of heroes who are working to develop and scale their business models toward more inclusive growth for our country. We thank Globe for never leaving the poor behind. Walang iwanan!"
- Tony Meloto
Founder, Gawad Kalinga
Globe recognizes that Filipinos today live in a highlyconnected world. A robust and reliable infrastructure is thus needed so you can get the best experience and enable your digital lifestyle. We celebrate digital innovation as we bring the latest trends, applications, and world-class services that will enrich your mobile experience that answer to your current needs and demands, and anticipate your needs in the future.
Modernized and green network
Now bearing the fruits of its transformation initiatives, the Globe mobile network reached 100 percent 3G capability in June 2014 and completed its 4G roll-out with HSPA+ coverage around the archipelago in October. The modernized network will strengthen our capability to provide a wonderful digital lifestyle experience to you and our other 46 million customers, as you will require faster data connectivity and bandwidth-intensive multimedia data applications, such as video and photography. The network also helps underpin economic growth in the country as new technologies enable Globe to provide the required capacity and performance for the rapidly-growing data consumption of your business enterprises. Globe Telecom’s pervasive 4G HSPA+ technology is most relevant to businesses that are looking for ways to enhance productivity and lower costs by adopting newer technologies that require fast and reliable data connectivity. This transformation initiative also enhances in-building coverage in major malls, hotels, hospitals, major highways, and airports, further enriching your experience where it matters.
The completion of its modern network with superior data speeds was showcased when it brought to the Philippines the world’s premier motorsport – Formula One – through an event in Manila dubbed “Slipstream.” Anchored on the message, “See fast. Hear fast. Be fast,” Slipstream offered a holistic experience of speed, turning the country’s fastest rising business district into a race track where Lotus F1 Junior driver Marlon Stockinger held a racing exhibition, a not-so-common sight yet exciting experience for Filipinos. The event was a celebration of Stöckinger’s road to F1 and Globe Telecom’s latest milestone on our largest 3G & 4G coverage, enabling you to browse the internet at a fast connection speed. As of end 2014, Globe has a total of 6,227 sites.
"This project not only highlights how our LTE-TDD technology is expanding, but also continues the strong momentum of mobile ultra-broadband access in the Asia-Pacific region. As a key provider of infrastructure for some of the largest LTE network deployments in the world, Alcatel-Lucent's support for Globe Telecom's network expansion program is a further milestone in our growing global leadership in mobile ultrabroadband access."
- Michel Combes
In partnership with Alcatel-Lucent, Globe is expanding its LTE-TDD and LTE-FDD footprint in the Visayas and Mindanao, activating its first site in Lahug, Cebu City in September 2014 for its mobile ultra-broadband infrastructure. The rollout is part of its continuing adoption of more advanced technologies for better connectivity experience, higher network capacity, faster transmission speeds, addressing the ever-increasing demand for fast and reliable broadband service. The project also supports the Philippine government's thrust to expand the reach of broadband internet services which has been emphasized as an area for national improvement. Globe will deploy Alcatel-Lucent's LTE Radio Access Network (RAN) in approximately 1,200 sites, along with a converged network management and network security system to manage and control the network equipment on an end-to-end basis.
In the same year, the Southeast Asia-Japan Cable (SJC) system, operated by an international consortium of leading telecommunications and technology companies that includes Globe, began implementing a network upgrade to further enhance capacity amid steady growth in bandwidth demand in the region. The upgrade of the undersea cable system brings an increase of 6.5 terabits per second of capacity utilizing the latest 100 gigabits per second transmission equipment. The sharp increase in transmission technology from the usual 10 gigabits per second, followed by 40 gigabits per second technology, underscores the upsurge in internet usage especially mobile internet. The SJC upgrade allows better network availability and delivery, providing additional support for expanding business requirements for data. TE SubCom was commissioned by the SJC consortium to carry out the network upgrade.
Meanwhile, the Southeast Asia – United States (SEA-US), a consortium of seven global telecommunications companies that includes Globe, agreed to construct and operate a new submarine cable system that directly connects Southeast Asia and the United States with NEC Corporation as the system supplier. The SEA-US project will enable Globe to meet tomorrow's bandwidth needs.
The project will also add even more diverse options for companies to connect to the US. The SEA-US submarine cable system links the five areas and territories of Manado (Indonesia), Davao (Philippines), Piti (Guam), Oahu (Hawaii, United States) and Los Angeles (California, United States). The system will be approximately 15,000 kilometers in length, avoiding earthquake prone areas in East Asia, and thereby helping ensure stable connectivity.
The network transformation does not only focus on deploying technologically-advanced solutions but also making it an even more ecologically-responsible organization by enabling the business to operate through green practices. Globe initially rolled out fuel cell systems in select cell sites, replacing the traditional diesel generator set (genset). These provide a back-up power solution in cell sites identified as most critical in order to ensure the delivery of our telecommunication services during crisis situations. The fuel cell is powered by methanol fuel, and is a green power solution that is silent to operate and with negligible emission compared to diesel generators.
The installation of fuel cell systems in our cell sites is in line with the company's network resiliency and preparedness plan to ensure our customers have access to voice, SMS, and data services during times of emergencies when availability of communication lines is most critical. Fuel cell systems provide a cost-effective and reliable alternative to batteries and generators, requiring only a small battery to start which equates to a smaller cooling system requirement. Providing back-up power solutions for our cell sites form part of our business continuity program, aimed at adequately equipping us to respond and address disruptive incidents such as natural calamities. To date, 20 cell sites in Metro Manila have fuel cell systems whose capability was tested during typhoon Glenda.
Globe continuously reduces the carbon footprint of its network operations with various solutions that further strengthen our ecological drive. Conversion of our indoor cell sites into outdoor models to reduce air conditioning costs is still being implemented. In step with our efforts to build more eco-friendly base transceiver stations sites, we installed solar-based power solutions in cell sites with no commercial power or those that are purely dependent on fuel. Globe cell sites with high fuel consumption and frequent power outages were provided with alternative energy sources that include deep cycle battery solution which ensures storage of electricity to provide a reliable source of constant energy. Furthermore, some cell sites that were identified as the most expensive to operate were equipped with intelligent gensets that make use of alternative energy sources including solar, wind energy and fuel cells, as applicable.
Presently, a total of 613 out of the 6,227 Globe sites have already been transformed into a sustainable infrastructure.
Serving Filipinos across continents
Globe goes beyond borders to serve over 11 million Filipinos living and working in over 70 countries around the world by providing you with the best options to stay connected with your loved ones back in the Philippines. The company now has robust retail presence in eight major overseas Filipino markets: the United States, the United Kingdom, Italy, Spain, the Kingdom of Saudi Arabia, Canada, Hong Kong, and Singapore.
In 2014, Globe further expanded its footprint in Europe with the establishment of Globetel Internacional European Espana S.L. (Globetel Espana), the newest member of the Globe group of companies, handling various telecommunications services such as voice, SMS, load top-up, and mobile data requirement in Spain. Before the year ended, we opened our second store in Italy close to the termini station, which is the main railway station of Rome, to better serve OFW's in Italy. We also signed a memorandum of understanding with Ingenium Outsourcing Services, S.L.U. (IOS), a mobile virtual network aggregator based in Madrid, to run the operations and solidify our European presence, and the combined Filipino population of those working in a variety of sectors, permanent migrants, seafarers, and those visiting for business or leisure. With this development, Spain became the eighth country where we have robust retail presence.
Complementing the establishment of Globe Mobile Italy S.r.L. (GMI) in 2013, we marked another corporate milestone in 2014 by expanding our business operations overseas with the opening of the first international Globe Store in Milan, Italy, home to a third of the 200,000-strong overseas Filipino community. The Globe Store, boasting of the same cutting edge look-and-feel and retail experience of our Philippine Globe stores, is located near the famous Duomo where it will offer a variety of telecom services such as the Globe local Italy SIM with the best call and text rate and prepaid load cards in various denominations.
"Globe is proud to offer service for the global Filipino community. Whether they are permament migrants or working in a variety of sectors, they have already embraced these countries as their second home but continue to find ways to keep in touch with family in the Philippines."
- Rizza Maniego Eala
Senior Vice President, International Business
Wider Local Reach
Looking to cement its leadership in the postpaid business, Globe expanded its sales distribution channels to beef up its postpaid customer base with an exclusive partnership with Allphones, an Australian-based telecoms retail company. With the collaboration, we widened our reach to acquire new subscribers, which currently include the Globe Stores, Globe Hotline, the Globe website, and other alternative sales channels. Aligned with creating a wonderful world for our customers, Allphones stores provide a tabletbased, digital, and paperless process for faster, safer and more seamless plan applications. Allphones stores offer the latest mobile phone models bundled with the suite of fully-customizable Globe postpaid plans. Through these efforts, Globe seeks to become a part of every person's neighborhood in every corner of the world. As of date, Globe has a total of 138 Globe-owned Stores, 64 Allphones, and 73 Premium Dealer-owned Stores.
Taking a serious stance on consumer protection
To create a wonderful world for our customers, partners, community, and the nation, Globe puts you, our customers, first. We conform to fair, truthful and accurate advertising. All our products and services undergo approval from the National Telecommunications Commission (NTC) and the Department of Trade and Industry (DTI) prior to being launched. All the advertisements are also in fulfillment of the requirements of the Ad Standards Council (ASC).
As such, we secure and protect your personally identifiable information (IPII) with proper safeguards to ensure confidentiality and privacy; prevent loss, theft, or use for unauthorized purposes; and comply with the requirements of the law. We do not sell your personal information to anyone for any purpose. We also do not use nor share your personal information with content and/or information providers without your prior request or consent.
We keep our records as accurate as possible. If your personal information is wrong, we provide you with various channels to update it such as contacting Globe Customer Care (+632 7301000 or 211 using your mobile phone) or your relationship manager, as may be applicable; or by visiting any Globe Store or our website at www.globe.com.ph. When disposing of your information, we take reasonable measures to ensure that it is done properly and is not accessible to the public.
We are not responsible for information, content, application, product or service that we do not provide. Since we value or customers, we take measures to fight spam, fraud or any unauthorized messages that traverse our network.
After comprehensive research on the issue, we have learned three very important things about spam SMS: (1) sources where people's numbers are received can come from anywhere, from where you top-up your load to something completely random as mobile phone numbers are only but a series of digits, (2) companies and brands mentioned in these types of SMS are just as responsible of the spamming that their agents and employees practice, (3) there is lack in awareness of the processes we have in place to address spam and therefore no reports were also being sent in.
To address this, we launched a campaign called #StopSpam led by a visual social networking sites Twitter, Facebook, Instagram, and bloggers to announce the #StopSpam campaign. Traditional communication through news and public affairs program on TV and radio were also used to educate and encourage people to report malicious spam messages. It is through this campaign where we could crowdsource reports and put an end to the scammers' services and get you, our customers, to support. Where you once felt helpless, you were suddenly empowered and can now take action against scammers through this campaign.
Globe was able to effectively educate netizens on where these unsolicited messages were coming from and what they can do about them. You can report spam messages through chat (http://chat.globe.com.ph), the Globe contact page (http://globe.com.ph/talk2globenow), and by tweeting @ Talk2Globe with the hashtag #StopSPAM. From there, Globe customer service agents will attend to your report, verify, and finally cut off the spammer's services. We also created a dedicated page (http://www.globe.com.ph/ stopspam) for this type of report where identified numbers are initially sent warnings, after which they are blocked from the network if they are reported to the website the second time.
Globe also cracked down on companies involved in spam. We asked the NTC to order health insurance company Caritas Shield Inc. the payment of the appropriate fines for sending spam. Globe asked the NTC to permanently bar Caritas and its agents from sending spam texts.
Lastly, to protect you, we created an automatic spam filtering system that keeps you from receiving these unwanted messages. In 2014, close to 2 million spam and scam messages have been blocked by the system, at an average rate of 50,000 blocked messages per day. In early October, this peaked to as many as 117,000 messages daily after we have integrated our postpaid customers into the system.
To further deter spammers and scammers, Globe also temporarily disconnected over 1,600 mobile numbers that have been identified as constant sources of unwanted messages. Voice, SMS, and data services to these numbers will only be restored if the user contests the disconnection and provides adequate proof that they are not text spammers.
Experience and design creating a wonderful customer journey
With the aspiration to drive superior user experience as a competitive differentiator, the service creation process was changed to ensure that experience design as a discipline becomes deeply entrenched in the product development process. The Touchpoint Experience and Design group at Globe ensures a seamless and consistent experience across key touchpoints (web, mobile apps, in-store and via traditional channels like SMS, USSD, OTA) where you interact with us and our products and services.This combines the talents and experience of web developers, user experience architects and designer teams into a single group that will drive the value of superior experience throughout the customer's lifecycle.
Thanks to our genius developers and experts who conceptualized and produced the applications with such compelling functionalities and features coming from touchpoint experience and design insights for modern smartphones, Globe has unveiled its own suite of apps that will address the needs of mobile phone users. Globe Mobile Apps, namely GCloud, GService, GDeals, and GMovies, are all designed to suit the interests and lifestyle of today's smartphone owners, which includes account management and personalized services, financial services, movies, and virtual secured storage.
Globe Cloud enables you to backup your contacts, messages, photos, music, and videos from your mobile phone to a secure cloud connection. You can then access these files and media later on from your smartphones, tablets, computers, or any mobile browser. Globe Cloud can even be connected with the your other existing personal storage accounts, such as Dropbox, Facebook, and Picasa, so that you can access all your files in one place. The app is downloadable via the Google Play Store or the iTunes App Store, and comes with a free 1GB storage. If you need extra space, you may avail of these through Globe Telecom's affordable plans starting at P15 per month for 1GB and P499 per month for 100GB storage.
If you're a movie lover, meanwhile, you can skip long lines and reserve choice seats with GMovies. With this mobile app, you can buy tickets or reserve seats using promo codes, MasterCard or Visa credit cards, or MPass, after which the tickets will be sent to your smartphone. With GMovies, you can also view show times in some of the country's largest cinemas, and even watch trailers of movies currently shown in the country.
Then there's GDeals, perfect if you're looking for great discounts, freebies, and offers. The app collects all deals from different deal sites and puts them all together in one place. It also eliminates the need for you to print vouchers because you can buy deals directly via the app and pay for it using your load credit, credit card, or on a cash-on-delivery basis.
We also make it easier for you to check your account details and other Globe services by giving you more ways to do so. GServices, for example, is an app that enables you to manage your accounts on your phone if you're a Globe Postpaid or Prepaid subscriber, check your balance, subscribe to promos, redeem rewards, and find the nearest Globe store, just to name a few. Since the app is zero-rated, you can use the app without it affecting your mobile data.
"The upgrade has greatly improved network performance and capacity amid growing customer preference for mobile devices such as smartphones and tablets. The strategy is to provide LTE infrastructure in areas where there is a high prevalence of smartphone use such as in major CBDs to ensure greater and more stable LTE coverage and thus improve affordability of mobile data services."
- Robert Tan
Chief Technical Adviser