How can we help you today?
Our network is a shared resource used by all Globe subscribers. We want to protect the experience of 97% of our base against the 3% who take up more than their fair share of our network bandwidth.
Those who are most likely to be affected by the Fair Use Policy are those who use peer-to-peer applications to download large files, use their mobile phone as a personal hotspot, or stream videos heavily on a daily basis. These activities use up a majority of our network bandwidth, affecting other subscribers.
We assure you that your line or your mobile internet service will not be cut when you reach the 1GB/day or 3GB/month threshold for Postpaid subscribers and 800MB/day threshold for Prepaid users. Your internet speed will just slow down to make sure that others can also enjoy our shared resource.
If you reach the 1GB/day or 800MB/day threshold, your speed will go back to normal at 12:01AM the next day. If you're a Postpaid user and you reach the 3GB/month threshold, your speed will temporarily decrease, and go back to normal at the start of the next month.
Don't worry, our Fair Use Policy is in compliance with global industry practice, and telecommunications companies all over the world implement this.
No. Implementing the Fair Use Policy doesn't mean that your mobile internet service or line will be cut. Remember that you could still enjoy unlimited browsing; it's just that if you reach the threshold, your internet speed will slow down.
Your internet speed will slow down when you use up 1GB of data for the day, or have accumulated 3GB of data usage for the month.
Once you hit the 1GB/day threshold, you'll be throttled to a slower speed, but no worries because you can still surf! You'll move up to normal speed at midnight. If you hit the 3GB/month threshold, your speed will move up to normal speed on the first day of the next calendar month.
To make the 3GB/month threshold clearer, here's an example:
You use 250MB on Jan. 1, 300MB on Jan. 5, 200MB on Jan. 10, 440 MB on Jan. 14, 1GB on Jan. 15, 300 MB on Jan. 21, 250 MB on Jan. 25, and 308 MB on Jan. 29. On Jan. 29, your internet service will slow down for the remaining days of January.
Just remember, it's a cumulative threshold. This means your data usage adds up.
If you've hit the 1GB or 3GB threshold, you will be informed through text that you'll experience reduced browsing speed. So no need to panic; sometimes we experience different speeds because of changes in signal strength. Just remember, if you haven't gotten the message, you're still okay.
Yes, there are many ways for you to check how much data you consume when you use internet on your phone. Android and iOS phones have built-in data trackers. For iPhone, just go to "Settings" and select "Cellular Data". For Android, go to "Settings" and select "Data Usage". You can also go to our Plan Profiler at http://www.globe.com.ph/surf/profiler/index to get an estimate of your daily or monthly internet usage.
If you want to learn some tips on how you can take advantage of your mobile internet usage, you can always head over to http://www.globe.com.ph/surf/tutorials. We have a lot of videos and infographics there that could help you!
Now you may be thinking 3GB isn't much at all, when actually, our offer of 1GB/day or 3GB/month is one of the friendliest in the country! Imagine, you can enjoy 3,000 minutes of video streaming or download 1,000 songs, or post 6,000 times on Instagram or post 18,000 times on Facebook, or send 23,700 emails, or browse 3,000 webpages.
We know that subscribers are doing a little bit of everything on the web. Here's a sample of what you can do with your 3GB monthly allocation:
Everyday, you can enjoy 60 minutes of video streaming and download 4 songs and post 10 times on Instagram and post 3 times on Facebook and send out 5 tweets and 5 emails, and browse 8 webpages. That's a lot in a day, right?