Frequently Asked Questions
Globe's latest postpaid plan - ThePLAN - is now better than ever. You get:
- Larger-than-life data allowances
- Affordable call and text offers
- More flexibility to mix and match different services to fit your needs
- You can partner the plan with a device (comes with 24 months' contract)
- More consumable amount when you avail ThePLAN PLUS.
ThePLATINUM Plans are enhanced plans designed to give you, our Platinum customer, the best that Globe has to offer.
We've prepared two options for you: A plan to partner with your device, and a line-only version when you don't get any device.
SurfAlert is a free service that protects your load from unexpected browsing charges. When your SurfAlert is on, your browsing will be put on hold and you'll receive free alerts when your mobile phone or device tries to connect to the internet and any of the following conditions are met:
- Your surf promo has expired
- You already used up your data allocation from your surf promo
- You're not registered to a surf promo