Frequently Asked Questions
About Illegal RepeatersWhat is a repeater?
A repeater is a device used for boosting the mobile phone reception. This is a femto cell, which is a very small mobile phone base station connected to the phone network through the internet. It has three units:
- A reception antenna
- A signal amplifier
- An internal rebroadcast antenna
We do not sell repeaters but we have a plug and play device that provides 3G signal and coverage.
Illegal repeaters are unauthorized by NTC and are imported into the country without permit.
If there's an illegal repeater in your area, you will experience weak signals and slow connections. You might experience dropped calls and voice quality problems because of the interference caused by the repeaters.
If you suspect illegal repeater use or sale, please report it to us with the following helpful information:
- Photos of the suspected antenna
- Name of the building or establishment
- Complete address
- Name of owner (if possible)
You can also send a report using this form.
Once you've reported a possible illegal repeater, we have a team assigned in what we call frequency scanning and RFI (Radio Frequency Interference) tracking.
You can help by letting us know of any suspected illegal activity using this form, or you can report it directly to the NTC. We will then hold a discussion or negotiation with the owner to shut off or properly tune the repeater and have it registered to NTC.
According to the Public Service Act, use or operation of illegal repeaters will be penalized by Php 200 per day of operation.
Likewise according to Memorandum Order No. 01-02-2013, the sale, purchase, importation, possession, or use of cellular mobile repeaters and portable cell sites is illegal.
If you voluntarily surrender your repeater to us, however, we will not pursue any case against you.
We have a rewards system in place for those who report and were check to be valid.
You can check out this video for more information on illegal repeaters.