DATA USAGE FAQs

How can I fully enjoy surfing on my cell phone?

Check your phone's internet specifications. These include:

  • Network Coverage - Does your phone support 3G, EDGE, or GPRS? 3G has the best network coverage. With EDGE or GPRS, you might experience poor speeds.
  • Operating System - Does your phone have an operating system or OS such as Android, Symbian, or Windows Mobile? Both designed for mobile internet, iPhone has iOS and BlackBerry has BlackBerry OS
  • RAM Size - What is your phone's Random Access Memory or RAM size? Note that opening websites with several images and uploading files use up a lot of RAM.

Find the right mobile browser for your phone - one that has advanced features and is free. Examples of third-party browsers are:

  • Opera
  • Skyfire
  • Firefox
  • Bolt
  • Ucweb
  • Safari
  • Chrome

Get a mobile data plan that's perfect for your surfing practices. Consider these factors:

  • How much is it?
  • Is it unlimited?
  • Does the provider have a strong signal in your area?
How do I check if I have 'Matic or Manual settings?

Today's mobile phones aren't just really for texting and calling anymore. They can do so much more than that, specially if they're loaded with apps and are connected to the internet.

Most phones have e-mail, internet services, and internet/GPRS connection automatically "ON" by default. This allows you to fully maximize and enjoy your phone's features. However, these features connect to the internet which means that you get charged accordingly - and if you're not careful, it might result to bill shock.

You can manually turn off these features in your phone's settings. This disables internet connection. However, this also means that you won't be able to enjoy your phone's full features. Now, the best way to enjoy these features worry-free is to subscribe to a GLOBE Mobile Internet Plan.

What is Time-based charging?

Time-based charging is also synonymous to session or block browsing where you purchase a set number of minutes at a certain rate to use for browsing.

This is ideal for multimedia-based activities that can be quick or long but require images, videos, or more than your regular text or simple frames. This charging allows you to clock your usage and ensure you're within your budget.

What's KB-based charging?

A KB or Kilobyte is a measurement for data. When you connect to the web, there's a data exchange and this exchange is measured in KB. For example, opening the myGlobe portal is equal to 1.65 KB. Charging based on the KB volume is advantageous for info-based activities where you don't need to pay for "whole time blocks" similar to Internet cafes (P30 for 1 hour).

Can I shift between Time and KB browsing more than once in a day?

Yes, you can shift between Time and KB browsing more than once, but only up to three times a day.

Otherwise, you'll receive a text saying that you've exceeded the number of tries you can subscribe to the service. You can try subscribing again after 24 hours.

Can I browse actual websites, the ones I access on my PC, using my cell phone?

Yes, you can as long as your phone supports this feature. You can simply type the URL of the website you want to visit on your browser.

Note, though, that because the screen of the phone is much smaller than your PC or laptop, the display on your phone will be different. Some handsets have settings where you can choose to have the web page fitted to the screen. Otherwise, the whole website will be displayed and you'll need to scroll left, right and up, down.

My cell phone's screen is so small. How can I take a good look at the websites?

Always choose the website's mobile version. The address generally starts with http://m.

Many popular websites nowadays have mobile versions so they can load quickly. Some will even automatically redirect you their sites' mobile versions once you access the website on your mobile browser. Others will prompt you to select between the full and mobile versions.

What happens if, while browsing, I leave 3G coverage?

Your browsing session will continue, but at a lower speed.

If you move from 3G coverage to GPRS coverage, your browsing or downloading session will continue, but at the slower GPRS (~64kbps) speeds.

Why do I experience slower speed when I browse?

Keep in mind that "slow" is relative, meaning if the point of comparison is a desktop/laptop connected to a DSL internet, browsing on the handset will be comparably slower. However, several factors may contribute to this perception or experience:

  • Handset's Processing Power
    Think of this as similar to your computer's processing power. Between a Pentium 1 and 4, for instance, the higher number is faster and more advanced.
  • Handset + Network
    How fast a web page opens is dependent on both the handset-capability and the signal currently being received. For example, a GPRS phone can only connect using GPRS signal.
  • Handset's Network Settings
    Even if your location is capable of HSDPA access, you may be connected to a different Internet access. Make sure that your handset is configured/locked to 3G/HSDPA or UMTS so you get the best speed when you're in a 3G/HSDPA-covered area.
  • High-Traffic Area
    In high-traffic areas, there are numerous subscribers using Globe's mobile network and as such, network resources/bandwidth is shared among them. This is similar to the Wi-Fi experience. The more users connecting to Wi-Fi in a coffee shop, the more likely you may experience lower access speed.
  • Busy Website
    Too many viewers/users may clog a specific website and be temporarily inaccessible. This is usually experienced in online gaming sites, popular blogs, and even web applications such as Internet messengers (e.g. YM, Google Talk) and Internet radio. It's best to access these sites during off-peak hours. Note, however, that this problem is independent of your Internet connection/Globe mobile internet service.
What can I do when I experience slower browsing speed?

You may try the following solutions:

  • Click Refresh on your phone's commands.
  • Close some WAP/websites and other programs running on your phone.
  • Access a different WAP/website.
  • Access again at a later time.
What happens when I get disconnected during a browsing session?

Disconnection may be network- or subscriber-initiated. Network-initiated disconnection rate is fairly low and can be likened to a dropped voice call. Subscriber-initiated disconnection is when you choose to stop/terminate the browsing connection.
Implications of disconnection are different for those on KB and Time Browsing charges.

  • KB Browsing - Since you only get charged for what you use, there's no loss when disconnection occurs.
  • Time Browsing - You can reconnect without additional charge, as long as you reconnect within 15 minutes from the time of first connection.
If I receive a call or text while browsing, will my session be cut and will I be charged another P5 when I reconnect?

If this happens, the browsing session will stop but resume as soon as you end your call or close your message. As long as you're within the 15-minute block, you won't be charged additional P5.

How do I monitor my data usage?

There are tons of ways to monitor your data usage. If you're subscribed to surf promos such as SuperSurf and GoSURF, you'll receive text notifications from Globe once you reach a certain usage amount.

If you want to check your data usage manually, you may always do so with the help of our different self-service channels.

I'm a Prepaid/TM customer. What do you think is the best self-service channel to access if I want to monitor my Internet usage?

If you're subscribed to either SuperSURF or GoSURF, you can use *143#, IVR, or send a text message to 8080 to check your data usage.

  • Via *143#:
    Simply dial *143# on your Globe/TM mobile phone and select "MyAccount", then "Mobile Internet Usage".
  • Via IVR
    Dial 211 on your Globe/TM mobile phone or 730-1000 for landline and follow the voice prompts.
  • Via SMS
    Text the keyword of your current promo and send it to 8080.

Text <SUPERSURF><space>CHECK to 8080

Text <GOSURF><space>CHECK TO 8080

Text <POWERSURF><SPACE>CHECK TO 8080

You will then receive this message after inquiring about your data usage:

Globe Prepaid:

As of <DATE >, <TIME>, your mobile internet promo usage has reached MB/GB. To check your promo expiry, just dial *143# for free or text SUPERSURF<DENOM> STATUS to 8080 for free.

TM:

As of <DATE>, <TIME>, ang iyong mobile internet promo usage ay umabot na ngMB/GB. Para i-check ang iyong promo expiry, i-dial ang *143# for free at piliin ang MyAccount o i-text ang SUPERSURF<DENOM> STATUS sa 8080 for free.

I'm a Postpaid customer currently registered to GoSURF. What's the best way to monitor my data usage?

You can register or log in to MyAccount at www.globe.com.ph/myaccount to check your Internet usage. This self-service channel shows both combos/freebies and boosters. You can also make use of the GServices app, available for iOS and Android users.

How do I check my data usage via GServices?

For GoSURF customers, GServices shows a colored data usage meter that reflects all GoSURF promos you are currently subscribed to (combos, freebies, boosters, etc.). If you want a more detailed breakdown, just swipe to the Plan Usage Meter.

A yellow colored data meter means you've used up more than half of your data allocation.

The red colored data meter means you've almost used up all your data allocation.

For SuperSurf customers, you can view your data usage by tapping on the color-coded notification on the upper right side of the promo screen. The SuperSurf data meter will show color indicators: green for normal usage, yellow if higher than normal usage, and red if usage has been really high.

Once your usage reach 1.5GB, 2.5GB, and 3GB, you'll automatically receive notifications via a pop-up screen.

How about via MyAccount? How can I view my usage there?

Customers on SuperSurf just have to log in to MyAccount at www.globe.com.ph/myaccount. There's a Data Usage section there where you can keep track of your data usage and maximize your surfing experience.

I read somewhere that how you get billed depends on your phone's connection. How do I know if I'm connected to WiFi or 3G?

That's why it pays that you know your signs! Make sure you're familiar with your phone's connections, so you don't experience bill shock.

If you see the following signs on your phone, then you're connected to a Wi-Fi network, which means you're surfing the internet free of charges from Globe.

However, if you see these signs, then then you're most probably getting charged for your connection.

How can I manage my bill? It's getting out of control!
  • Know your mobile internet usage and learn how to use your browsing time wisely. Identify the services you need and those that you don't.
  • Search for the best bundled package that will allow you to enjoy as many services as you can at the lowest cost. Get the one with the most freebies.
  • If you're on a plan, analyze if it's working for or against you. If it's the latter, shift to another plan that's more tailored to your surfing habits.
  • Find out if your provider offers a service that lets you check your credit. It will help you manage your browsing practices as well as your expenses.
  • Don't just let anyone use your cell phone. Take extra caution to prevent others from surfing the net on your device without your permission.
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