Pay your Bills via GCash FAQs

What is this service?

GCash Pay Bill lets Globe and TM customers who have registered to GCash and have credits in their mobile wallet pay their telecoms, utilities, credit card bills and more anytime, anywhere using their mobile phones!

Sounds like a great payment method I can use easily. Tell me how to start using GCash Pay Bill!

You can access GCash via GCash Online, *143# or the GCASH Mobile App to pay your bills. Just make sure you have enough GCash in your wallet.

Via *143#:

STEP 1: Dial *143# and Select "GCash".

STEP 2: Choose "Pay Bills" and then select the biller to pay.

Via GCash Online:

STEP 1: Go online and log-in to your Globe account.

STEP 2: Go to GCash Online at globe.com.ph/gcashonline and log-in using your Globe/TM number and your MPIN.

STEP 3: In the main page, select "Pay Bills".

STEP 4: Input the amount to pay, and the select your biller.

Via the GCash Mobile App:

STEP 1: Log-in to your GCash account using your GCash Mobile App.

STEP 2: Select "Pay Bills" in the menu option.

STEP 3: Choose the biller you wish to pay for.

STEP 4: Input the amount of payment, and then confirm your transaction.

What is the MPIN and account number?

The MPIN is the subscriber-assigned 4-digit PIN number used upon registration to GCash. The Account Number, on the other hand, is a set of digits used as and identifier when paying. This varies depending on the partner biller.

Are there service fees when I pay billers via this service?

There are no service fees when you use GCash to pay your bills. Except when you re-load your E-pass, where P10 will be deducted from your ePass load amount.

Note that biller means the institution/company you are paying to.

Which billers are GCash Pay Bill partners?

Check out the table below to see the list of institutions/companies partnered with GCash Pay Bill as of May 05, 2014:

Telecoms

Globe Postpaid Plans

Globelines

Bayantel

Digitel

PLDT

Smart

Airlines

Cebu Pacific

Jet Star Airlines

Credit Cards

Allied Bank

Bankard

BDO

Citibank Visa

EastWest Bank

HSBC

Metrobank / PSBank

PNB

Security Bank Diners

Security Bank Mastercard

Standard Chartered

Union Bank

Governments

BIR

NSO

NSO Helpline Plus

Pag-IBIG : Housing Loan

Pag-IBIG : Reg (100)

Pag-IBIG : MP 2 (500)

SSS Cont-Farmers and Fishermen

SSS Cont-OFW

SSS Cont-Self Employed

SSS Cont-Voluntary

Insurance

AXA Life

Ayala Life

BIMA

Cocolife

Danvil Plans/Berkley International Plans

Great Financial

Fortune Care

Fortune Life

Manulife Chinabank Assurance

Manulife Financial Plans

Manulife Philippines

Paramount Life

Philamlife

Pioneer Life

PNB Life Insurance

Pru Life U.K.

Prudential Life

Sun Life of Canada (Phils.), Inc.

Loans

Citibank Savings

Citifinancial

CityState Bank Loan

Equicom Savings

FICO

FICCO

HSBC Personal Installment Loan

PSBank

RBDI

Standard Chartered EZ Loan

TPSICenter

TPSIClient

TPSIMasikap

TRBI

Schools

Ateneo

La Salle Greenhills

Miriam College

University of San Juan - Recoletos

Utilities

Davao Light

Destiny Cable, Inc.

Laguna Water

Manila Water

Maynilad Water

Meralco

My Destiny

Pilipino Cable

Subic Water

SkyCable

Sky Cable Broadband

South Cotabato II Electric Coop

Sun Vision Cable

VECO

Others

Avon

British Embassy

Church of Jesus Christ of Latter Day Saints

Convoy

Easy Trip

Ensogo

E-Pass

FICO

Fortune Care

Globe Parking - GT Parking

Globe Parking - IC Parking

Globe Parking - TGT BGC Parking

Globe Parking - TGT Cebu Parking

Manila Memorial

National Quality Corporation

Planet CATV

Planet Infinity - Davao

Rockwell Residential Towers Condominium

SBC Cash Card

Sumisho

Do I need to enroll to any of the billers mentioned above before I can pay my bill via GCash?

No need. GCash has its own set of billers which can be seen on its bills payment menu. You can only pay from the billers that are affiliated with GCash.

How long will the payments be processed?

Your payment will be processed by the biller in 1-2 working days. On the other hand, posting of payment will reflect 2-3 banking days after the date of payment.

How soon will my payment be applied to my bills?

Your payment will be applied/reflected 1-2 working days. Your GCash will be debited from your mobile wallet within 24 hours.

Can I pay overdue bills through GCash Bill Pay?

No, you can't. For past due payments, you are advised to directly settle your bills at the biller institution's offices.

Who can I call if I have problems with my payment?

For GCash debiting concerns, you may call 2882, but for billing concerns, you are advised to call your respective billing institution's hotline numbers.

Was this helpful?