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Popular FAQs for KYC

What is Know Your Customer?

"Know your Customer" is a process required by the Bangko Sentral ng Pilipinas to validate the identity of a customer availing a financial transaction, ( in this case, GCash). It's a one-time face-to-face requirement that entails the said customer to present one VALID ID to an authorized GCASH KYC OUTLET.

What are the benefits of this policy?

If you sign up for Know Your Customer as a GCash customer, you can enjoy the following benefits:

  • Increased wallet limit to P100,000
  • Full access to GCash services (G2L, P2P, Billpay, GCash American Express Virtual Card, Donate, Cash-in and Cash-out transactions)
  • Secure financial transactions among fellow KYC'ed GCash customers
What are the GCash transactions that needs KYC?

The following GCash services that you need KYC:

  • Send Money
  • Convert Load to GCash or GCash to Load
  • ATM withdrawal (for customers with GCash card)
  • AMEX ( with above 5K Transactions)
  • MasterCard - POS and Withdrawal Transactions
How can I sign up for Know Your Customer?
  • Visit any authorized GCash Know Your Customer Outlets and present your VALID ID.
  • Fill-up the GCash form with the required personal details (make sure to fill in the correct data).
  • The outlet's customer service representative will then take your photo.
  • You will receive an SMS Notification that you have been included in our Know Your Customer database. This message will contain an MPIN. Reply with the said MPIN to confirm receipt of the SMS notification.
What are the types of valid IDs I can present?

The Bangko Sentral ng Pilipinas accepts the following IDs for this transaction:

  • Passport
  • Driver's License
  • SSS Card
  • GSIS E-Card
  • NBI Clearance
  • PRC ID
  • Police Clearance
  • Postal ID
  • Voter's ID
  • Barangay Certification
  • Senior Citizen Card
  • Overseas Workers Welfare Administration (OWWA) ID
  • OFW ID
  • Seaman's Book
  • Alien Certification of Registration/Immigrant Certificate of Registration
  • Government Office and GOCC ID, e.g. Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
  • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  • Department of Social Welfare and Development (DSWD) Certification
  • Integrated Bar of the Philippines ID
  • Company IDs issued by private entities or institutions registered or supervised or regulated by either BSP, SEC or IC
When and where can I sign up for this?

You can sign up for Know Your Customer at list of authorized outlets listed below

  Partner Institution No. of Outlets
1 Villarica Pawnshop 369
2 Prime Asia 149
3 Tambunting-Antracs 38
4 Tanglaw Pawnshop 17
5 PDS 1
6 Globe Stores 24
7 Card Bank 51
8 Rang-ay Bank 24
9 GM Bank 45
10 FICO Bank 28
11 Cantilan Bank 36
12 D' Asian Hills Bank 22
13 Rural Bank of Placer 5
14 Rural Bank of Cauayan 18
15 Golden Rural Bank of the Philippines 8
Can I have more than one mobile number under my name, even if the other numbers are used by others such as my family members?

Yes, you may have more than one mobile number under your name. However, please note that these mobile numbers will share your wallet limit of P100, 000. You will not have a different wallet limit for each. You will need to bring those SIMs with you when you sign up for Know Your Customer.

I have multiple accounts with Globe (both Postpaid and Prepaid) and I am the one using all of them; do I need to register all my accounts to the new Know Your Customer registration?

Yes, you need to visit the nearest KYC outlet to link all your SIMs registered to GCash to your Customer Profile.

Can I remove a mobile number under my customer profile?

Yes, you may remove a mobile number. To do this, simply visit any of the GCash authorized Know Your Customer outlets.

Can I change my personal details?

Yes, you may change your personal details at any of the GCash authorized Know Your Customer outlets. Simply present any VALID document/s or ID to confirm any change.

(Ex: to change your surname after getting married, please present your marriage certificate.)

Can I transfer ownership of a mobile number to another person?

Yes, you may transfer ownership of a mobile number. However, the person you are transferring it to will have to sign up for Know Your Customer as well before the number is linked to his/her name.

I have multiple accounts with Globe, should I have one MPIN for all my accounts or should it be one MPIN for each account? Will this apply to all my accounts for Postpaid and Prepaid?

We recommend that you have different MPINs per GCash account.

What if my registration details are different from the details I submitted to the GCash Know Your Customer outlet? Which one will be used?

The personal details you submitted to the GCash Know Your Customer outlet will override the details you keyed-in during your registration to GCash using the menu, *143# or the Mobile App as long as it is supported by a VALID ID.

What would be the possible downside if I don't get KYC'ed?

If you opt not to get KYC'ed, we will have to limit your access to GCash as required by the Bangko Sentral ng Pilipinas.

  • You will not be able to send GCash using your mobile phone to another GCash-registered mobile number.
  • You can't convert load to GCash or GCash to load, You will not be able to do Cash-In to Self or Cash-Out transactions.
  • ATM withdrawal is not accessible. You can't transact AMEX services especially for 5K above transactions as well as unavailable service for MasterCard - POS and Withdrawal Transactions.
Can I have more than one mobile number under my name, even if the other numbers are used by others such as my family members?

Yes, you may have more than one mobile number under your name. However, please note that these mobile numbers will share your wallet limit of P100, 000. You will not have a different wallet limit for each. You will need to bring those SIMs with you when you sign up for Know Your Customer.

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