HDMF/Pag-Ibig Bills Payment via GCash FAQs

What types of Pag-IBIG contributions can I pay using GCash?
Pag-IBIG payments of P100 and P500 (depending on your individual contribution) can be paid using GCash. Pag-IBIG housing loan payments can also be settled using GCash.
Why are the payment options for P100 and P500 only?
The Pag-IBIG Fund's mandated minimum amount for Pag-IBIG I (Monthly Mandatory Savings) payments is Php100.00 while minimum amount for Pag-IBIG II payments is Php500.00.
What would I have to type in to pay for my Pag-IBIG contribution using GCash?
You will be asked to enter your 12-digit member ID.
What would I have to type in to pay for my Pag-IBIG housing loan using GCash?
You will be asked to provide the amount to be paid and the 20-digit Payment Reference Number which can be found at the upper right portion of your Housing Billing Statement.
When can I start paying my Pag-IBIG monthly contribution and/or Housing loan using GCash?
You may start paying your Pag-IBIG monthly contribution/housing loan on June 19, 2013.
What will happen if I tried using this service before June 19, 2013?
Your transaction will not push through and you will receive an SMS notification of your failed transaction which will read as:

Thank you for your transaction. Payments for Pag-IBIG contribution and housing loans will be available starting June 19, 2013. Sorry for the inconvenience.
How can I pay for Pag-IBIG housing loan and member's monthly savings (regular - P100; and modified - P500) when I access GCash via *143#?
That's easy! Just follow these steps:

Step 1: Dial *143#, then select GCash.
Step 2: Select Pay Bills>Category>Government, then select your preferred Pag-IBIG service.
Step 3: Enter the following information (as required):

For housing loan payments:
  • The amount to be paid
  • The 4-digit MPIN
  • The 20-digit payment reference number
For monthly contributions:
  • The amount to be paid
  • The 4-digit MPIN
  • The 12-digit member ID number (12 digits)
  • The period covered (yyyymm)
How do I pay for Pag-IBIG housing loan and member's monthly savings (regular - P100; and modified - P500) when I access GCash through the GCash Mobile App?
This is also easy to do! Just follow these steps:

Step 1: Launch the GCash Mobile App.
Step 2: Select Pay Bills>Category>Government, then select your preferred Pag-IBIG service.
Step 3: Type in the following information (as required):

For housing loan payments:
  • The amount to be paid
  • The 4-digit MPIN
  • The 20-digit payment reference number
For monthly contributions:
  • The amount to be paid
  • The 4-digit MPIN
  • The 12-digit member ID number
  • The period covered (yyyymm)
Should my GCash account details be the same as my Pag-IBIG registration details?
Yes. The name that's registered to GCash must match the name that's registered with Pag-IBIG. The system will match these records with the provided account number.
How do I put funds in my GCash wallet?
Simply visit any of our GCash outlets nationwide to convert cash to GCash. We have thousands of GCash outlets nationwide!
What contribution periods can I pay via GCash?
You may pay your contribution for the current month and pay your succeeding month's contribution in advance. Total amount paid will be spread to the contribution period you have entered.
Can I make partial payments of my current month's contributions via GCash?
No. Payments for Pag-IBIG contributions should less than your individual contribution (i.e. if your monthly membership contribution is at P100, you cannot pay any amount less than P100).

If you provided an amount less than your individual contribution, you will receive the following message:

For Pag-IBIG: MS (100) or Monthly Mandatory Savings (100)

You have entered an invalid amount or coverage period. Ensure that (1) minimum member contribution is not below P100 per month and (2) current or future coverage periods are entered. To enter one month coverage, key-in the same yyyymm if within one month. (Example: Enter Period Covered From 201304 and Enter Period Covered to 201304)

For Pag-IBIG: MP 2 (500) or Modified Pag-IBIG II (500)

You have entered an invalid amount or coverage period. Ensure that (1) minimum member contribution is not below P500 per month and (2) current or future coverage periods are entered. To enter one month coverage, key-in the same yyyymm if within one month. (Example: Enter Period Covered From 201304 and Enter Period Covered to 201304)
Can I make advance payments for my monthly contributions via GCash?
Yes, contributions for succeeding months can be paid using GCash.

For example, if your monthly contribution is P100 and you wish to pay your current month's contribution and your succeeding month's contribution, you need to pay an amount greater than or equal to P100. To confirm your transaction, you will be receive the following message:

For Pag-IBIG: MS (100) or Monthly Mandatory Savings (100)

You will send <Amount> of GCash to Pag-IBIG MS (100) for Member's ID No: <member ID> covering contribution from <period from> to <period to>. Total Amount will be divided by no. of months entered. Please ensure that payment for each month is greater than or equal to P100.

On the other hand, if your monthly contribution is P500 and you wish to pay your current month's contribution and your succeeding month's contribution, you need to pay an amount greater than or equal to P500. To confirm your transaction, you will be receiving the following message:

For Pag-IBIG: MP 2 (500) or Modified Pag-IBIG II (500)

You will send <Amount> of GCash to Pag-IBIG MP2 (500) for Member's ID No: <member ID> covering contribution from <period from> to <period to>. Total Amount will be divided by no. of months entered. Please ensure that payment for each month is greater than or equal to P500.
What will happen if I failed to pay my previous month's contribution and only opted to pay the current and succeeding month's contribution?
Your transaction wouldn't push through, if you have pending contribution payments prior to the current month (contribution period), you would be asked to settle them at any Pag-IBIG branch. Pag-IBIG contributions may only be transacted via GCash if it's covered by the current coverage period or beyond. Here are the notification messages you may receive:

For Pag-IBIG: MS (100) or Monthly Mandatory Savings (100)

You have entered an invalid amount or coverage period. Ensure that (1) minimum member contribution is not below P100 per month and (2) current or future coverage periods are entered. To enter one month coverage, key-in the same yyyymm if within one month. (Example: Enter Period Covered From 201304 and Enter Period Covered to 201304)

For Pag-IBIG: MP 2 (500) or Modified Pag-IBIG II (500)

You have entered an invalid amount or coverage period. Ensure that (1) minimum member contribution is not below P500 per month and (2) current or future coverage periods are entered. To enter one month coverage, key-in the same yyyymm if within one month. (Example: Enter Period Covered From 201304 and Enter Period Covered to 201304)
Is there a notification message if the payment transaction was successful?
Yes, you will receive a message based on the type of Pag-IBIG service you availed.

For Pag-IBIG: HL or Housing Loan

You have sent of GCash to Pag-IBIG Housing Loan on <Date> <Time> for Payment Reference No. <Reference No.>. Your new balance is <balance>. Ref # <Ref#>.

For Pag-IBIG: MS (100) or Monthly Mandatory Savings (100)

You have sent <Amount> of GCash to Pag-IBIG MS (100) on <Date> <Time> for Member's ID No: <member ID> covering contribution from <period from> to <period to>. Your new balance is <balance>. Ref # <Ref#>.

For Pag-IBIG: MP 2 (500) or Modified Pag-IBIG II (500)

You have sent <Amount> of GCash to Pag-IBIG MP2 (500) on <Date> <Time> for Member's ID No: <member ID> covering contribution from <period from> to <period to>. Your new balance is <balance>. Ref # <Ref#>.
When will my payment be reflected?
These will be credited 2-3 banking days after the date of payment.
Will I be charged for Pag-IBIG payments I made using GCash?
There will be NO CHARGE for the use of this service for the first 6 months (from June 19 to December 18, 2013). Beginning December 19, 2013, a P5.00 service fee will be charged per Pag-IBIG transaction made using GCash.
How can I make inquiries about my Pag-IBIG payments?
You may call Pag-IBIG's 24/7 hotline at 724-4244 (Pag-IBIG).
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