iMessage and FaceTime

What is iMessage?

iMessage is a built-in service in select Apple devices which allows you to send messages, photos and videos to other iMessage users around the world.

The use of iMessage itself is not subject to any charge other than the usual mobile internet charges. However, every time iMessage is turned off and on in your phone settings, an activation message will be sent to Apple's UK-based server. This has an activation charge of P10 which will take effect on Aug. 12, 2016.

Note that there are no charges for deactivating iMessage.

What is FaceTime?

FaceTime is a built-in service in select Apple devices which allows you to make voice and video calls to Apple users wherever they may be.

The use of FaceTime itself is not subject to any charge other than the usual mobile internet charges. However, every time FaceTime is turned off and on in your phone settings, an activation message will be sent to Apple's UK-based server. This has an activation charge of P10 which will take effect on Aug. 12, 2016.

Note that there are no charges for deactivating FaceTime.

What is the difference between activating and using iMessage and FaceTime.

Activating iMessage and FaceTime is done by turning these apps on in your phone's settings. To activate iMessage, just go to settings and choose messages then swipe the iMessage button to the right. Likewise, to activate FaceTime, just go to settings and choose FaceTime then swipe the FaceTime button to the right.

On the other hand, you use iMessage whenever you send messages, emojis, photos and videos to other active iMessage users. You use FaceTime whenever you voice and video call other active FaceTime users.

How do I activate iMessage

1. Go to Settings

2. Go to Messages

3. Swipe the iMessage button to the right

Every time iMessage is turned off and on in your phone settings, an activation message will be sent to Apple's UK-based server. This has an activation charge of P10 which will take effect on Aug. 12, 2016.

How do I activate FaceTime

1. Go to Settings

2. Select FaceTime

3. Swipe the FaceTime button to the right

Every time FaceTime is turned off and on in your phone settings, an activation message will be sent to Apple's UK-based server. This has an activation charge of P10 which will take effect on Aug. 12, 2016.

How much is the charge if I activate iMessage and FaceTime in the Philippines?

The use of iMessage and FaceTime itself is not subject to any charge other than the usual mobile internet charges. However, every time these services are turned off and on in your phone settings, an activation message will be sent to Apple's UK-based server. This has an activation charge of P10 which will take effect on Aug. 12, 2016.

How much is the charge if I activate or turn on iMessage and Facetime in my iPhone settings while I'm roaming?

Using iMessage and FaceTime (i.e. chatting and video calling) will incur regular data rates (i.e. Roam Surf)

Starting August 12, 2016, activating or turning off and on iMessage and FaceTime will incur activation fees. The fee is P20 per activation is you are in Asia (excluding the Philippines) or America and P25 if you are in Europe or Africa.

I am currently using iMessage and FaceTime. Will I be charged with the P10 activation fee come August 12, 2016?

No, you are not going to be charged P10 activation fee as long as you just continue using your iMessage and FaceTime. The activation fee applies every time you activate or turn on your iMessage and FaceTime in your settings.

Are activation charges separate for iMessage and FaceTime?

No, there is only one charge for activating or turning on of iMessage and FaceTime. If you have already activated iMessage, there are no succeeding charges to activate FaceTime. The same applies vice versa.

Is the iMessage and FaceTime activation fee applicable to all Globe customers?

The iMessage and FaceTime activation fee is applicable to all Globe Postpaid, Globe Prepaid and TM customers.

Is the iMessage and FaceTime activation fee applicable to all Apple devices?

The iMessage and FaceTime activation fee is applicable to Apple devices with iMessage or FaceTime which have an active SIM card.

Do all telecommunication companies have an iMessage and FaceTime activation charges?

All telecommunications companies in the Philippines and majority of carriers abroad have activation fees for iMessage and FaceTime.

What if my apple ID is logged in more than one device, does that mean that my iMessage and FaceTime charges will multiply to the number of devices my Apple ID is logged into?

No. You will only be charged for the single device you are using.

What instances will I be charged with P10 for reactivating my iMessage and FaceTime?
  • You turned off iMessage and FaceTime in your settings and you turned it on again
  • You removed and inserted your SIM card
  • You inserted a new SIM card
  • You upgraded your iOS
Is there a minimum maintaining balance required to activate and use iMessage and FaceTime?

There is a minimum maintaining balance to activate or turn on iMessage and FaceTime in your iPhone settings but there is no minimum maintaining balance to use it (i.e. chat, voice call, video call).

The minimum balance to activate iMessage and Facetime is P10 if you are in the Philippines, P20 if you are in in Asia (excluding the Philippines) and America, and P25 if you are in Europe and Africa.

I am a Globe Prepaid or TM customer, what will happen if I don't have enough load to activate iMessage and FaceTime?

If you do not have enough load to activate or turn on iMessage and FaceTime in your iPhone settings, you will not be able to use it even if they are turned on in your settings.

Even if the activation is unsuccessful, FaceTime and iMessage will still appear to be turned on in your settings. However, you will not be able to send messages using iMessage and video call/voice call using FaceTime.

Is it possible for me to have enough load and not have my iMessage and FaceTime activated?

It is possible to have an activation failure even if you have enough load to cover for the activation fee. This can be caused by temporary network problems. As such, even if activation is unsuccessful for the first time, your device will automatically retry to reactivate in 30 minute intervals.

I am a Postpaid customer, how will it appear on my bill?

If you activated in the Philippines, you will see the activation fee labelled as "iMessage/FaceTime Activation." If you activated while roaming, the activation fee will be under regular roaming SMS charges.

I am a Globe Postpaid customer, will the iMessage and FaceTime activation fee be charged against my consumable or on top of my committed monthly service fee?

If you are a Postpaid customer and you activated your iMessage or FaceTime in the Philippines, the activation fee will be deducted from your consumable amount. Activations while roaming will be charged on top of your committed monthly service fee.

If you are a Platinum customer, whether you activated in the Philippines or abroad, the fees will be deducted from your consumable amount.

Will I be charged every time I turn on and off my WiFi or mobile data?

No. You will not be charged every time you turn on and off your WiFi or mobile data. You will only be charged for turning on iMessage and FaceTime in your iPhone settings.

Will I be charged every time I turn on and off my iPhone?

No. You will not be charged every time you turn on or off your iPhone. You will only be charged for turning on iMessage and FaceTime in your iPhone settings.

Will I be charged if I send my text message via iMessage as a regular text?

No. You will not be charged each time you convert an iMessage text to a regular text. You will only be charged for turning on iMessage and FaceTime in your iPhone settings.

How can I avoid unnecessary iMessage and FaceTime charges?

Here are some tips so you can avoid unnecessary iMessage and FaceTime charges.

  • Keep your iMessage and FaceTime on in your phone's settings
  • If the person you are trying to send the message to is offline, simply press the message for two seconds and choose "Send as text message".
  • If you would like to save on your data usage, instead of turning off iMessage or FaceTime, try turning off your mobile data.
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