Roam Surf

What is Roam Surf?

Roam Surf allows Globe Postpaid and Load Tipid Plan customers to enjoy unlimited data roaming services (for e-mail, chatting, and mobile surfing on the Internet) when logged on to our specific roaming partners worldwide.

This is not available for TM customers.

Cool! I'm a Globe Postpaid customer, how can I avail of Roam Surf?

There's no need for you to register. It will take effect as soon as you start surfing on any of the specified operators.

You'll receive a notification upon your first data usage to signify the start of the 24-hour duration. You'll also receive another notification 3 hours before the end of your Roam Surf validity. Lastly, you'll receive a final notification that your 24 hours of validity has ended.

What are the rates for Roam Surf?

All Globe Postpaid customers will use the flat rate of P599, good for 24 hours, starting May 23, 2014.

In which countries can I use Roam Surf for Postpaid?

Roam Surf for Postpaid is available in over 120 countries around the world. You can refer to the table below:

Country

Operator/s

Albania

Vodafone

Anguilla*

Digicel-Caribbean (JAMDC)

Antigua and Barbuda*

Digicel-Caribbean (JAMDC)


Argentina

Claro Argentina

Movistar*

Aruba*

Digicel (Aruba)


Australia

Telstra MobileNet

Yes Optus



Austria

T-Mobile A

Orange*

3 AT*

Barbados*

Digicel-Caribbean (JAMDC)

Bermuda*

Digicel-Caribbean (JAMDC)


Belgium

Base (KPN)

Belgacom Mobile

Bonaire**

Curacao Telecom


Brazil

Claro

Vivo MG*

British Virgin Islands*

CCT

Brunei

DST

Burkina Faso

Airtel

 

Canada

Bell

Telus

Cayman Islands*

Digicel-Caribbean (JAMDC)

Chad

Airtel Chad


Chile

Claro

Movistar*


China

China Mobile

China Unicom


Colombia

Claro

Movistar*

Costa Rica*

Telefonica Costa Rosta Rica

Croatia

T-Mobile HR

Curacao

Curacao Telecom


Czech Republic

Telefonica (O2-CZ)

T-Mobile*

Democratic Republic of Congo

Airtel Congo DRC

Dominica*

Digicel-Caribbean (JAMDC)

 

Denmark

TDC Mobile

Telia DK

Dominican Republic

Claro Codetel

Ecuador*

Telefonica Moviles

El Salvador**

Digicel

Estonia

Tele2

EMT

Finland

Teliasonera

Fiji

Digicel




France

Bouygues

Free Mobile

SFR

Orange

French Guiana

Digicel

Gabon

Airtel Gabon


Germany

T-Mobile DE

Telefonica (O2-DE)

Ghana

Airtel

Vodafone*

Greece

Cosmote

Vodafone*

Grenada*

Digicel-Caribbean (JAMDC)

Guadeloupe

T-Mobile DE

Guatemala

Claro

Guam

IT & E  and Pulse Mobile (GTA)

Guyana*

U-Mobile (Cellular) Inc.

Haiti*

Nuevatel Comcel (Haiti)

Honduras

Claro

Hong Kong

CSL

Hungary

T-Mobile Hungary

Vodafone*

India

Bharti Airtel
Tata Docomo - Andhra Pradesh (INDT0, 405025)

Indonesia

Telkomsel (TSEL)

Ireland

O2

Vodafone

Hutchison 3G



Italy

TIM and Wind

Wind

Vodafone*


Israel

Pelephone Israel

Orange*

Jamaica*

Digicel-Caribbean (JAMDC)

Japan

NTT DoCoMo

Softbank

Kazakhstan*

Kar-Tel Ltd.

Kyrgyzstan*

Sky Mobile LLC

Kenya

Airtel Kenya


Latvia

Tele2

LMT

Liechtenstein

Swisscom

Lithuania

Tele2

Omnitel*

Luxembourg

Tango

Macau

CTM

Madagascar

Airtel

Malawi

Airtel

Malaysia

Maxis

Digi*

Malta

Vodafone

Martinique**

Digicel

Mexico

Telcel

Movistar*

Montserrat**

Digicel

Myanmar

Ooredoo

 

MPT

Nauru

Digicel



Netherlands

KPN

Vodafone

T-Mobile*

New Zealand

Spark

Niger

Airtel

Nigeria

Airtel



Norway

Teliasonera

Tele2

Mobile Norway**

Oman

Ooredoo

Panama

Claro

 

Digicel*

Paraguay

Claro Paraguay

Papua New Guinea

Digicel

Beemobile

Peru

Claro Peru

Movistar*

Poland

Era

Portugal

Vodafone

Qatar

Ooredoo

Romania

Vodafone

Cosmote

 

Russia

Megafon

OJSC**

Rwanda**

Airtel

Saipan

PTI Pacifica

Saudi Arabia

Al Jawal

STC

Seychelles

Airtel

Sierra Leone

Airtel

Singapore

SingTel Mobile

StarHub

Slovakia

Telefonica

Telekom

South Africa

VodaCom

South Korea

SK Telecom (SKT)



Spain

Telefonica (Movistar/TO2)

Orange*

Yoigo*

Sri Lanka

Bharti Airtel Lanka (Private) Limited

Sweden

Tele2

Teliasonera

Switzerland

Swisscom

St. Kitts and Nevis*

Digicel-Caribbean (JAMDC)

St. Lucia*

Digicel-Caribbean (JAMDC)

St. Vincent and the Grenadines*

Digicel-Caribbean (JAMDC)

Suriname*

Digicel (Suriname)

Taiwan

Chunghwa Telecom

Taiwan Mobile (TW Mobile)

Tanzania

Airtel

Thailand

AIS (TH GSM/TH 03)

Timor Leste

Timor Telecom

Tonga

Digicel

Trinidad and Tobago

Digicel

Turks and Caicos Island

Digicel-Caribbean (JAMDC)

Turkey

Turkcell

UAE

Du Telecom

Uganda

Airtel Uganda


UK

EE Ltd.**

Telefonica (O2-UK)

Ukraine

Beeline

Uruguay

Claro Uruguay

 

Telefonica**

USA

AT&T

Vanuatu

Digicel

*Added as of April 12, 2016
** Added as of April 25, 2016

Just remember that any usage outside of the specified operators for Roam Surf for Postpaid will be charged the corresponding zonal rate for mobile surfing (P3/10KB in Zone 1 and P5/10KB in Zone 2).

That's quite a long list! Can I subscribe abroad?

Sure, you can subscribe even if outside the Philippines! Just dial *143# to access our toll-free promo selection menu. Registration via *143# is available and free even when you're already abroad!

Will Roam Surf for Postpaid be charged within or on top of my consumables?

Like other roaming services, Roam Surf for Postpaid is charged on top of consumables, except for selected Platinum plans with consumable roaming.

Once your roaming consumables have been used up, Roam Surf for Postpaid will be charged on top of your bill.

I get it now. But what happens if I travel to two countries with Roam Surf for Postpaid within 24 hours?

Roam Surf for Postpaid is charged per operator. So if you use mobile surfing in two countries where the service is available (for example: Singapore to Thailand), you will be charged P599 for each roaming partner. Should you return to the original country within 24 hours from your first data session, you will not be charged again for mobile surfing during this period.

Just remember that any usage outside of the specified operators for Roam Surf for Postpaid will be charged the corresponding zonal rate for mobile surfing (P3/10KB in Zone 1 and P5/10KB in Zone 2).

Will my GROAM service be automatically activated once I register to Roam Surf even if I'm still here in the Philippines? When will the charging start?

The GROAM service will simultaneously be activated upon registration on Roam Surf. However, roaming activation and Roam Surf subscription will only start upon reaching the destination country, activation of the mobile phone and turning on of the Data Roaming switch on your smart mobile device.

Can I avail of the promo multiple times even if my subscription is still active?

No. Since you already get to enjoy unlimited service for your current subscribed plan, you need to wait for your current subscription to expire before you can register again. However, you will be allowed to do a co-existent registration if you are subscribing for a different country.

When will my subscription expire if I subscribe to Roam Surf (for Postpaid)?

Your subscription will expire 24 hours after you receive the confirmation message. That means if you turn on your mobile data at 9:00 p.m., your subscription will end at 9:00 p.m. the following day. No need to worry about your subscription ending at 12 midnight of the same day.

If I lose my roaming service due to insufficient load balance or any other cause, what will happen to my Roam Surf subscription?

In the event that your roaming service is lost, the Roam Surf subscription shall also be terminated regardless of whether the subscription has been completely consumed or not.

What happens to my subscription if I come back to the Philippines before the validity period is over?

Local data charges will apply upon your return to the Philippines.

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