Roam Surf

What is Roam Surf?

Roam Surf allows Globe Postpaid and Load Tipid Plan customers to enjoy unlimited data roaming services (for e-mail, chatting, and mobile surfing on the Internet) when logged on to our specific roaming partners worldwide.

This is not available for TM customers.

Cool! I'm a Globe Postpaid customer, how can I avail of Roam Surf?

There's no need for you to register. It will take effect as soon as you start surfing on any of the specified operators.

You'll receive a notification upon your first data usage to signify the start of the 24-hour duration. You'll also receive another notification 3 hours before the end of your Roam Surf validity. Lastly, you'll receive a final notification that your 24 hours of validity has ended.

What are the rates for Roam Surf?

All Globe Postpaid customers will use the flat rate of P599, good for 24 hours, starting May 23, 2014.

In which countries can I use Roam Surf for Postpaid?

Roam Surf for Postpaid is available in over 120 countries around the world. You can refer to the table below:

Country

Operator/s

Albania

Vodafone

Anguilla

DIGICEL-CARIBBEAN (JAMDC)

Antigua and Barbuda

DIGICEL-CARIBBEAN (JAMDC)


Argentina

Claro Argentina

TELEFONICA MOVILES

Aruba

DIGICEL (ARUBA)


Australia

Telstra MobileNet

Yes Optus

Vodafone



Austria

T-Mobile A

Hutchison

Orange

Bahrain

Zain BH

Barbados

DIGICEL-CARIBBEAN (JAMDC)


Belgium

Base (KPN)

Belgacom Proximus Mobile

Bermuda

DIGICEL-CARIBBEAN (JAMDC)

Bonaire

CURACAO TELECOM N.V


Brazil

Claro

TELEMIG CELLULAR S.A

Telefonica Brasil (Vivo)

British Virgin Islands

CCT

Brunei

DST

Burkina Faso

Airtel

 

Cambodia

Smart Mobile

Mobitel

 

Canada

Telus

Bell

Cayman Islands

DIGICEL-CARIBBEAN (JAMDC)

Chad

Airtel Chad/Zain


Chile

Claro

Telefonica Moviles Chile


China

China Mobile

China Unicom


Colombia

Claro

MOVISTAR

Costa Rica

Telefonica Costa Rica

Croatia

T-Mobile HR

Curacao

CURACAO TELECOM N.V.


Czech Republic

Telefonica (O2-CZ)

T-Mobile

Democratic Republic of Congo

Airtel Congo DRC

 

Denmark

Telia DK

TDC Mobil

Telenor

Dominica

DIGICEL-CARIBBEAN (JAMDC)

Dominican Republic

Claro Codetel

Ecuador

TELEFONICA MOVILES

Estonia

AS EMT

Tele2

Fiji

Digicel

Finland

Teliasonera




France

Bouygues

Free Mobile

Orange

SFR

French Guiana

DIGICEL

Gabon

Airtel Gabon


Germany

Telefonica (O2-DE)

T-Mobile DE

Ghana

Airtel

Vodafone

Greece

Cosmote

Vodafone

Grenada

DIGICEL-CARIBBEAN (JAMDC)

Guadeloupe

DIGICEL

Guam

GTA Wireless (Pulse Mobile)

PTI Pacifica (IT&E)

Guatemala

Claro

Guyana

U-MOBILE (CELLULAR) INC

Haiti (Digicel and Voila)

Digicel)

Honduras

Claro

Hong Kong

CSL

PCCW

Hungary

T-Mobile Hungary

Vodafone

Iceland

Vodafone Iceland

Nova

India

Bharti Airtel

Tata Docomo

Indonesia

Telkomsel (TSEL)

Ireland

Telefonica (02-IRL)

Vodaphone

Hutchison 3G


Israel

Pelephone Israel

Orange



Italy

TIM

Wind

Vodafone

Jamaica

DIGICEL-CARIBBEAN (JAMDC)

Japan

NTT DoCoMo

Softbank

eAccess

Jordan

Umniah

Kazakhstan

KAR-TEL LTD.

Tele2

Kenya

Airtel Kenya

Kuwait

Ooredoo

Kyrgyzstan*

SKY MOBILE LLC

Laos

Lao Telecommunications


Latvia

Tele2

Latvian Mobile Telephone (LMT)

Liechtenstein

Swisscom

Lithuania

Tele2

Omnitel

Luxembourg

Tango

Macau

CTM

Hutchison Telecom Macau

Madagascar

Airtel (Zain)

Malawi

Airtel

Malaysia

Maxis

Malta

Vodafone

Martinique

Digicel

Mexico

Telcel

Mexico

MOVISTAR

Montserrat

DIGICEL-CARIBBEAN (JAMDC)

Myanmar

Ooredoo

MPT (MYANMAR POSTS & TELECOMS)

Telenor

Nauru

Digicel



Netherlands

T-Mobile

KPN

Vodaphone

New Zealand

Spark

Niger

Airtel

Nigeria

Airtel

EMTS



Norway

Teliasonera

Telenor Mobil

Oman

Ooredoo

Omantel

Pakistan

MOBILLINK-PMCL

Panama

Claro

DIGICEL-CARIBBEAN (JAMDC)

Papua New Guinea

Digicel

Bee Mobile

Paraguay

Claro Paraguay

Peru

Claro Peru

Telefonica Moviles Peru

Poland

Era

Polkomtel

Portugal

Vodafone

Qatar

Ooredoo

Romania

Vodafone

Cosmote

 

Russia

Megafon

OJSC VIMPELCOM

Rwanda

Airtel Rwanda

Saipan (Northern Marianas)

PTI Pacifica

Docomo Pacific, Inc.

Saudi Arabia

STC (Al Jawal)

Mobily

Serbia

Telenor

Seychelles

Airtel

Sierra Leone

Airtel

Singapore

Singtel

StarHub

Slovakia

Telefonica O2

Telekom

South Africa

VodaCom

South Korea

SKT



Spain

Telefonica (Movistar/TO2)

Orange

Xfera Moviles

Sri Lanka

Bharti Airtel Lanka (Private) Limited

St. Kitts & Nevis

DIGICEL-CARIBBEAN (JAMDC)

St. Lucia

DIGICEL-CARIBBEAN (JAMDC)

St. Vincent and the Grenadines

DIGICEL-CARIBBEAN (JAMDC)

Suriname

DIGICEL (SURINAME)

Sweden

Teliasonera

Sweden

Tele2Comviq

Switzerland

Swisscom

Taiwan

Taiwan Mobile (TW Mobile)

Chunghwa Telecom

Tanzania

Airtel

Thailand

Advanced Wireless Network Company Limited (AWN)

Thailand

AIS (TH GSM/TH 03)

Timor Leste

Timor Telecom

Tonga

Digicel

Trinidad & Tobago

DIGICEL

Turkey

Turkcell

Avea

Turks & Caicos Island

DIGICEL-CARIBBEAN (JAMDC)

UAE

Du Telecom

Etisalat

Uganda

Airtel Uganda

Ukraine

TELEFONICA MOVILES

LIFE


United Kingdom

Telefonica (O2-UK)

T-Mobile UK

Orange

Uruguay

Claro Uruguay

TELEFONICA MOVILES

USA

AT&T

T-Mobile

Vanuatu

Digicel

Vietnam

Mobifone

Zambia

Airtel Zambia

Just remember that any usage outside of the specified operators for Roam Surf for Postpaid will be charged the corresponding zonal rate for mobile surfing (P3/10KB in Zone 1 and P5/10KB in Zone 2).

That's quite a long list! Can I subscribe abroad?

Sure, you can! Roam Surf actually requires no registration; just switch on your data roaming upon arrival in your destination country.
For our other data promos for roaming, just dial *143# to access our toll-free promo selection menu. Registration via *143# is available and free even when you're already abroad!

Will Roam Surf for Postpaid be charged within or on top of my consumables?

Like other roaming services, Roam Surf for Postpaid is charged on top of consumables, except for selected Platinum plans with consumable roaming.

Once your roaming consumables have been used up, Roam Surf for Postpaid will be charged on top of your bill.

I get it now. But what happens if I travel to two countries with Roam Surf for Postpaid within 24 hours?

Roam Surf for Postpaid is charged per operator. So if you use mobile surfing in two countries where the service is available (for example: Singapore to Thailand), you will be charged P599 for each roaming partner. Should you return to the original country within 24 hours from your first data session, you will not be charged again for mobile surfing during this period.

Just remember that any usage outside of the specified operators for Roam Surf for Postpaid will be charged the corresponding zonal rate for mobile surfing (P3/10KB in Zone 1 and P5/10KB in Zone 2).

Will my GROAM service be automatically activated once I register to Roam Surf even if I'm still here in the Philippines? When will the charging start?

The GROAM service will simultaneously be activated upon registration on Roam Surf. However, roaming activation and Roam Surf subscription will only start upon reaching the destination country, activation of the mobile phone and turning on of the Data Roaming switch on your smart mobile device.

Can I avail of the promo multiple times even if my subscription is still active?

No. Since you already get to enjoy unlimited service for your current subscribed plan, you need to wait for your current subscription to expire before you can register again. However, you will be allowed to do a co-existent registration if you are subscribing for a different country.

When will my subscription expire if I subscribe to Roam Surf (for Postpaid)?

Your subscription will expire 24 hours after you receive the confirmation message. That means if you turn on your mobile data at 9:00 p.m., your subscription will end at 9:00 p.m. the following day. No need to worry about your subscription ending at 12 midnight of the same day.

If I lose my roaming service due to insufficient load balance or any other cause, what will happen to my Roam Surf subscription?

In the event that your roaming service is lost, the Roam Surf subscription shall also be terminated regardless of whether the subscription has been completely consumed or not.

What happens to my subscription if I come back to the Philippines before the validity period is over?

Local data charges will apply upon your return to the Philippines.

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