Frequently Asked Questions
Popular FAQs for PostpaidI'd like to avail of a Postpaid plan. What are the requirements I need to present?
The requirements needed to apply for this type of plan are the following: Proof of Identification, Proof of Billing Address and Proof of Financial Capacity. The table below shows the acceptable documents for each type of requirement:
Proof of Identification
Proof of Billing Address
Proof of Financial Capacity
Yep! iPhone 7 and iPhone 7 Plus are available in all Globe sales channels starting November 11, 2016. You may check www.globe.com.ph/iPhone7 for more details.
Yes, you may opt to get iPhone 7 and iPhone 7 Plus as a prepaid kit as long as there are available stocks in the store you'll visit. For the price of the kits along with other exciting announcements, you may visit www.globe.com.ph/iPhone7.
HOOQ is an online entertainment service offering more than 10,000 foreign and local movies and TV series that can be watched on PCs, tablets, and smartphones connected over the internet. HOOQ access is available by subscribing via your Globe, TM, or Tattoo number.
Recontracting means renewing your subscription contract once you go past your contract period (usually two years). By recontracting, you can also avail of a new handset for free or with a certain cash-out, depending on your plan.
Simple! Just dial (02) 7301300 and a customer service representative will help check your eligibility for recontracting. If you're eligible for recontracting, just choose your desired handset. If your chosen handset is available, it will be delivered to you within 24-48 hours (Metro Manila) or 3-5 days (outside Metro Manila).
You will also need to sign a recontracting form to be given to the courier upon delivery of your handset.
In order to recontract you must:
- have an active account
- have an account that's either out of contract, or will be out of contract in 30 days or less.
- have no overdue balance
- download and sign a recontracting form
To check the status and other details of your account, you can log in to www.globe.com.ph/myaccount