Frequently Asked Questions
Autoload Max FAQsWhat is Globe AutoLoadMax?
Globe AutoLoadMax is an electronic load (or E-load) service that lets you buy prepaid load credits for your prepaid account.
You can purchase Globe AutoLoadMax prepaid load at all Globe Stores.
This convenient service is available for both local and overseas Globe prepaid customers.
If you're going overseas, Globe provides an International AutoLoadMax service through web partners, so you can reload your prepaid SIM while on roaming.
The most common overseas countries where Globe AutoLoadMax can be availed are: U.S.A, Canada, UK, Germany and Japan. So if you're going to any of these countries, there's no need to worry about running out of load!
With AutoLoadMax, you can reload any amount you wish, from P1.00 up to P150.00!
But we have exciting news about AutoLoadMax - you can now load up your prepaid account with amounts up to P900.00! Globe AutoLoadMax now offers new load denominations that go beyond our previous P150.00 maximum limit, ranging from P350, 450, 550, 600, 700, and 900.
Please do note that load increments of P1.00 can only be purchased up to P150.00 only.
No. Free text messages are only given for prepaid call card loading.
Yes, we recently introduced Loadwatch, a proactive load balance notification service triggered by scenarios relevant to your Prepaid usage.
This service lets you receive alerts on your mobile phone when any of the following scenarios happen:
|Your load balance reaches zero||You have 0 balance in your account. Please reload before mm/dd/yyyy to keep your SIM active.|
|Your load balance reaches Php5.00 or less||You are almost out of load. Your current balance is now below P5.00. Please reload soon to continue making calls or texts.|
|Your load balance is insufficient to make voice calls||Your load balance is not enough to make this call. You only have Pxxxx.xx that will expire on mm/dd/yyyy hh:mm. Please reload soon to continue making calls|
|Your load balance is insufficient to send text messages||Your load balance is not enough to send a text. You only have Pxxxx.xx that will expire on mm/dd/yyyy hh:mm. Please reload soon to continue sending texts|
|When a chargeable call you made ends||Your load balance as of mm/dd/yyyy, hh:mm is Pxxxx.xx that will expire on mm/dd/yyyy hh:mm. Pls note that system time may vary from the time on ur cellphone|
|Your load balance will expire within 24 hours||Your load balance of Pxxxx.xx will expire on mm/dd/yyyy hh:mm. Pls note that system time may vary from the time on ur cellphone so please reload soon|
|Your SIM card will expire within the next 45 days||Your SIM will soon be deactivated due to zero balance. Pls load before mm/dd/yyyy hh:mm to keep ur SIM active. System time may vary from the time on ur phone|
|Welcome message upon SIM activation||Welcome to Globe!Your SIM comes w/ nnn FREE texts. Pls maintain P1 to use your free texts. You'll get text reminders on your balance, free texts & load expiry|
|Low Promo Balance of the offers below||Your balance is now Px.x. Please remember to maintain at least P1 in your account to continue using the unli texting service you are currently subscribed to|
|Low Promo Maintaining Balance of the offers below||Your balance is now Px.x. Please remember to maintain at least P1 in your account to continue using the unli texting service you are currently subscribed to|
You will receive the notification message right after a call or SMS transaction. Our system will be able to determine if your current load is below the minimum threshold.
It gives you regular instant updates on your load balance and promos. You will be aware about what's happening to your load balance when you engage in the above scenarios without having to text BAL to 222. Because of Loadwatch – malinaw, walang nakaw!
You can try to check if you are subscribed to promos without your knowledge.
You receive these notifications when your current Prepaid balance is below threshold for you to make a call or send a text message. It will also indicate the number of remaining load, expiry date, and time or promo balance you have in your account.
Note that the expiry date and time indicated on the message are based from your last reloading date.
Nope. The Loadwatch service is FREE of charge.
No you can't. Because the alert message won't be saved in your inbox menu and it will disappear once you press exit/end on your phone.
This is a Globe service enhancement made to keep you well-informed of your load and promo balances. Deactivation is not yet available. We are continuously finding ways to have this option available in the near future.
Initially, this service is only available to selected Globe Prepaid numbers. Soon, this service will be available for ALL Globe Prepaid customers.
Yes. But do remember that the service is dependent on the network partner carrier you are using. There might be some partners that can deliver this notification message and some may not due to network limitations.
Yes, it is a free service of Globe which will be automatically turned on.
These instances may happen depending on the transaction done (i.e. sending of MMS where the system will deduct the amount within 24 hours after the transaction has been made).
No. The low load balance notification will not cover your free SMS from promos/rewards. The number of your free texts indicated on the notification is based from your account's main wallet.
As we have tested, most phones are supported by the service. However, there is a possibility that some phones may display garbled alert messages, which is dependent on the handset and not on Globe's service.
Only selected Globe Prepaid customers will receive the notifications for now but don't worry, Loadwatch will be available to all Prepaid customers soon.