Charges FAQs

How will I be charged for the calls that I make?

When you make domestic calls from the country you are roaming in, you will be charged based on the outgoing voice call rate of Globe's roaming partner** in that country.

For calls you make to other countries, the charges are based on the outgoing IDD voice call rate of the roaming partner**.

**subject to 15% roaming surcharge and 12% VAT on the surcharge.

How will I be charged for the calls that I receive?

For every call you receive from the Philippines and made from a landline, or a mobile number (whether or not it is under Globe), you get charged based on the incoming voice call rate of the roaming partner**.

The same goes for calls you receive from a landline or from a mobile customer of a network outside the Philippines, or form a roaming customer of Globe or other mobile network.

**subject to 15% roaming surcharge and 12% VAT on the surcharge.

What about text messages? How will I be charged for them?

Text messages you send to a mobile user subscribed to a network based outside the Philippines*** will carry a Php10.00 charge (each SMS), plus our roaming partner's outgoing text charges** (if applicable).

Normally, you will not be charged for text messages that you receive. But if applicable, you will be charged the incoming SMS rate of the roaming partner**.

**subject to 15% roaming surcharge and 12% VAT on the surcharge.

How will I be charged for mobile internet/surfing?

When using mobile internet/surfing, you will be charged based on the GPRS rate of the roaming partner**. We encourage you to inquire about the roaming partners and rates in your destination before leaving for your trip.

**subject to 15% roaming surcharge and 12% VAT on the surcharge.

How will I be charged for MMS?

Sending MMS (Multi-Media Messaging Service) messages comes with a charge based on the roaming partner's outgoing MMS charges**, if applicable. It would depend on the size of the message, measured in KB.

Receiving MMS messages is charged based on the roaming partner's incoming MMS rate**, if applicable.

**subject to 15% roaming surcharge and 12% VAT on the surcharge. MMS is available only if the service is supported by the network partner and if the handset used is MMS-capable.

I want to know more about International Roaming! Where can I go to know more?

Vist http://roamtheglobe.ph to know more about features like Zonal Pricing, Roam Saver, Roam Unli Call & Text, Roam Lite, and many more! You can also get in touch with us through Twitter at @Talk2GLOBE, or send us a message .

You can also find answers from other customers by going to Globe Community at community.globe.com.ph.

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