GROAM is Globe's international roaming service that lets Prepaid subscribers enjoy Globe services even when they're abroad.

No, GROAM is only available to Globe Prepaid subscribers.

Here are the following ways to activate your GROAM:

Via SMS:
Simply text GROAM ON and send to 2884.

If you want to activate your roaming service for a specific period, text GROAM ON <START DATE mm/dd/yyyy> <no. of days> to 2884 (for example: GROAM ON 06/18/2013 27).

Via Twitter:
Tweet to @talk2GLOBE to request GROAM activation.

Via Hotline:
Call our hotline at +6327301212. Note that charges will apply if the call is made while roaming.

Please make sure that you have at least Php 100 minimum balance to activate GROAM.

You can refer to the table below for the list of countries:

You can also find out if the service is active in your destination by texting GLIST <name of country> and send it to 2884. You will be charged Php 2.50 for this text message.

Countries where GROAM is active are divided into regular and special.

Regular Countries are destinations that allow unlimited roaming periods. When you're in a regular country, you do not have to reactivate GROAM nor apply for an extension unless you specified a roaming period.

Special Countries, on the other hand, only allow limited roaming periods. When in these countries, you can only use your roaming service for a maximum of 180 days. You can request for an extension after the 180 day period. If you wish to have it extended, you can only do so for up to 14 days.

Please refer to the table below for the list of Special Countries:

Here's a table to help you out:

When calling from the countries and respective network operators listed below, simply dial "+" + country code + area code + mobile number.

For example: +639171234567

Note that calls will be charged at Php 120 per minute (inclusive of all surcharges).

Roaming Hotline calls through this new syntax (example: +637301212) is toll-free. If you are in the countries listed above, you can still dial *131* but will be charged with current outgoing call rates and will not experience seamless voice calls.

For all other networks and destinations, dial *131* + country code + area code (or partner code) + mobile number + "#". (Example: *131*639171234567#)

When sending a message, just use the international number format. That's "+" + country code + area code + mobile number.

For example: +639171234567

We recommended that you have at least Php 500 to enjoy seamless roaming experience, and at least Php 50 to keep your roaming services active.

If you're in the countries listed below, all you have to do is text BAL to 2215. Please note that every balance check will cost Php 25.

If you're not in these countries, just dial *143# toll-free and press "6" for Balance Inquiry.

Although activation is free, you need to have a minimum balance of Php 100 to activate your GROAM and at least Php 50 to maintain your GROAM services after activation. If your load falls below the maintaining balance, you will be given 72 hours to reload before the service is deactivated.

We highly recommend that you have at least Php 500 to enjoy seamless roaming experience, and at least Php 50 to keep your roaming services active.

If ever your load falls below Php 50, your outgoing calls and text messages will not be allowed. To avoid this, make sure to reload within 72 hours after falling below the maintaining balance. Otherwise, your GROAM will be temporarily disconnected.

You can choose from 4 ways:

1. By using a Call Card, which can be purchased at www.globe.com.ph:

If you're in the countries listed below, simply text LOAD<call card number><call card pin> to 2215. Please do not put spaces in between. This message will cost Php 25.

Example: LOAD6288105113908942

If you're not in these countries, dial *143# toll-free and press "5" to reload.

2. By using Share-A-Load:

You can ask your loved ones back in the Philippines to send load to you by texting <amount> <PIN> to "2" + mobile number. They will be charged Php 1 for every transaction.

Example: 100 1234 to 29171234567

3. By International AutoLoadMax (IAMAX):

When traveling in the USA, Canada, UK, Germany, and Japan, you can avail of the IAMAX service through selected retailers.

4. By buying load via GCASH:

Simply dial *143# on your mobile phone, look for G-Cash menu, and then follow the prompt

No. You will not be charged for any unanswered incoming and outgoing calls, unless you will leave a voice mailbox message.

While in the Philippines:

We highly suggest that you activate your roaming service at least 24 hours before your flight's departure time. However, you can also register as early as 7 days before leaving or as late as an hour before your flight.

Remember that your GROAM request will be on pending status when you activate it in the Philippines. It will only be approved once you arrive in your destination. That means, while in the Philippines, you can still enjoy local services such as data browsing, promos, DUO, Share-a-Load and ringback tones. These services will be unavailable once you reach your destination and get your roaming signal activated.

Upon Arrival in Your Destination:

You will receive a message to confirm if you would like to activate your roaming. You will be given 24 hours to confirm. During that 24-hour period, your roaming will be active and your transactions will be charged at regular roaming rates.

• Reply GROAM YES: If you would like to activate your roaming. Roaming SMS charges will apply.
• Reply GROAM NO: If you would not like to activate your roaming. Roaming SMS charges will apply.
• No Reply: If you do not reply within 24 hours, your roaming will be deactivated.

Within the 24-hour period, you will first receive 3 SMS notifications to ask if you would like to activate your roaming. These SMS notifications are free of charge.

If you're either in the Philippines or in a different country EXCEPT for Canada (Rogers) and Ireland (O2 Communications), there are two ways for you to check your GROAM request status:

1. By dialing *143# on your mobile phone, then press 9 for Roaming, and then press 3 to check your status./li>
2. By texting GROAM STATUS to 2884.

If you're in Canada (Rogers) and Ireland (O2 Communications), simply text GROAM STATUS to 2884.

A text message will then be sent to you showing your status. You will be charged Php 2.50 for the text message if you check your status from the Philippines, and Php 2.50 + the roaming SMS rate if checking from a different country.

The length of the usage depends on the type of country you're in.

You may refer to this table:

To reactivate your roaming service that was temporarily disconnected, you may either:

• Reload via Share-a-Load:
  You may ask your loved ones in the Philippines to send load to you, and then request activation by tweeting @talk2GLOBE or calling the Globe Roaming Hotline at +6327301212.


• Purchase load via Autoload MAX online:
  You may buy mobile credits (load) through our online website using your preferred credit card or GCASH. To do this, simply go to www.globe.com.ph then select the "Prepaid" menu. Under the Products, click "Loading Services", and you will then be redirected to the AMAX online Home Page. Enter the details needed, and that's it!
  
  Remember, you must have at least Php 100 to reactivate your GROAM.

If you are in any of the Regular Countries and you specified your roaming period when you registered before, just text GROAM EXTEND and send to 2884.

If you are in any of the Special Countries, or Regular Countries and wish to specify your roaming duration, simply text GROAM EXTEND <# of days> and send to 2884. Please note that for Special Countries, you will only be allowed to extend a maximum of 180 days per roaming duration.

Don't forget too that extension requests will be required 24 hours before the end of the roaming duration. If you don't extend before the end of the original roaming service, you will only be able to extend after 14 days.

Please refer to this table:

Yes, you may enjoy roaming with zero balance. To do that, simply link your roaming SIM to a regular Globe Prepaid SIM:

In the Philippines:
Simply REG <11-digit roaming mobile number> to 2884 for FREE.

Abroad:
Text LINK <11-digit mobile number> to 2884. Roaming rates apply.

If you want to check your status, just text CHECKLINK <11-digit mobile number> and send to 2884. Roaming rates apply.

Sorry, but you can't. It's because other Globe prepaid promos such as GoSakto, Unli calls & texts are blocked when you're on roaming.

That's not allowed, too. You cannot Share-a-Load to anyone while you're on roaming. However, you can receive Share-a-Load from your loved ones in the Philippines even when you're on roaming.

It is recommended that you deactivate your GROAM services within 24 hours upon arrival in the Philippines.

You can do it in 2 ways:

• By texting GROAM OFF and send it to 2884. You will then receive a message to confirm your request for deactivation.
• By calling our Roaming Hotline at +6327301212.

Failing to do so will mean that your roaming service is still activated, and you will be required to maintain a minimum balance of Php 50 to make a call or send a text message. Also, you will be unable to use local services that were blocked while you were on roaming, like data browsing, Share-a-Load, promo registrations, and ringback tones.

Note that regular local rates will be applied despite active roaming service.

Vist http://roamtheglobe.ph to know more about features like Zonal Pricing, Roam Saver, Roam Unli Call & Text, Roam Lite, and many more! You can also get in touch with us through Twitter at @Talk2GLOBE, or send us a message .

You can also find answers from other subscribers by going to Globe Community at community.globe.com.ph.