Frequently Asked Questions
Globe Prepaid International Roaming (GROAM)Can I use my Globe Prepaid SIM abroad?
Yes, Globe Prepaid customers will be able to enjoy Globe services even when they are abroad.
Yes! TM customers can also use roaming services.
To find out if the service is active in your country destination, text GLIST and send it to 2884. You will be charged P 2.50 for this text message.
|Afghanistan, Australia, Bahrain, Bangladesh, Brunei, Cambodia, China, Fiji, Guam, Hong Kong, India, Indonesia, Japan, Jordan, Kazakhstan, Korea, Kuwait, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nepal, New Zealand, Oman, Qatar, Saipan (Northern Mariana Islands), Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, Turkey, UAE, Uzbekistan, Vietnam, Yemen||Aland, Armenia, Austria, Azerbaijan, Azores, Balearic Island, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hebrides, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (former Yugoslav Rep), Mallorca, Moldova, Monaco, Monte Carlo, Netherlands, Norway, Oland/Gotland, Orkney Islands, Poland, Portugal, Romania, Russia, Sardinia, Serbia, Shetland, Sicily, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Ukraine, United Kingdom|
|Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Chile, Colombia, Dominican Republic, Ecuador, Jamaica, Mexico, Netherlands Antilles, Panama, Trinidad and Tobago, USA||Algeria, Botswana, Cote d'Ivorie, Egypt, Equatorial Guinea, Guinea, Kenya, Mauritius, Morocco, Mozambique, Namibia, Senegal, Seychelles, Sierra Leone, South Africa, Tanzania, Tunisia, Uganda, Zimbabwe|
Effective June 4, 2018 for Prepaid and June 26, 2018 for TM, you don't need to request for manual roaming activation. Upon arrival, you just need to turn on your phone to receive a roaming signal and instantly connect to our partner network.
None. There's no maintaining balance requirement starting November 23, 2015.
Dial *143# on your Globe mobile phone and press SEND or CALL. Balance inquiry is free of charge and is available 12 times per day.
You will still have roaming signal regardless if you have load or not. However, you will not be able to make any outgoing call and outgoing text or receive incoming calls if you have insufficient load balance. You will still receive incoming texts even without any load.
There's no expiration for your roaming signal. As long as you're in a country with a Globe partner network, you will still have roaming signal.
You will not be charged for any unanswered incoming and outgoing calls unless you will leave a voice mailbox message.
However, there are some international network provider partners that impose interconnection charges for unanswered calls.
A fraction of a minute is rounded up, hence, will be counted as one whole minute.
While roaming, you are only allowed to subscribe to roaming promos such as Roam Surf (data roaming) and Roam Super Saver (for calls and texts). All local promos such as RBT, DUO, GoSurf, GoSakto, unlimited calls and texts are blocked when you're on roaming.
Effective June 4, 2018 for Prepaid and June 26, 2018 for TM, you don't need to request for manual roaming deactivation. Your roaming will automatically be deactivated once you're back in the Philippines. Your local promos and services which are within validity will instantly resume.
|When calling from countries with direct dial service|| |
|When calling from countries without direct dial service|| |