Prepaid International Roaming (GROAM)

What is GROAM?

GROAM is the Prepaid International roaming service of Globe. By activating this, Globe Prepaid customers will be able to enjoy Globe services even when they are abroad!

Is this available to TM customers, too?

Sorry, but GROAM is only available to Globe Prepaid customers.

In which countries can I use GROAM?

You can refer to this table for the list of countries:

ZONE 1 - No Direct Dial

Country

Rates

 

Incoming Calls (per minute)

Outgoing Calls (per minute)

Incoming SMS

Sending SMS (160 characters)

Argentina

P60

P120

FREE

P20

Azerbaijan

P60

P60

FREE

P20

Bahrain*

P60

P60

FREE

P20

Bangladesh

P60

P60

FREE

P20

Bermuda

P60

P60

FREE

P20

Bolivia

P60

P60

FREE

P20

Brazil

P60

P60

FREE

P20

British Virgin Islands

P60

P60

FREE

P20

Brunei

P60

P60

FREE

P20

Chile

P60

P60

FREE

P20

China*

P60

P60

FREE

P20

Colombia

P60

P60

FREE

P20

Ecuador

P60

P60

FREE

P20

Fiji

P60

P60

FREE

P20

Guam

P60

P60

FREE

P20

Guatemala

P60

P120

FREE

P20

Honduras

P60

P120

FREE

P20

Maldives

P60

P60

FREE

P20

Mexico

P60

P60

FREE

P20

Mongolia

P60

P60

FREE

P20

Nepal

P60

P60

FREE

P20

Panama

P60

P60

FREE

P20

Papua New Guinea

P60

P120

FREE

P20

Paraguay

P60

P120

FREE

P20

Peru

P60

P120

FREE

P20

Saipan (Northern Mariana Islands)

P60

P60

FREE

P20

Timor Leste

P60

P120

FREE

P20

Trinidad & Tobago

P60

P60

FREE

P20

Uzbekistan*

P60

P60

FREE

P20

Yemen*

P60

P60

FREE

P20

ZONE 1 - With Direct Dial

Country

Rates

 

Incoming Calls (per minute)

Outgoing Calls (per minute)

Incoming SMS

Sending SMS (160 characters)

Afghanistan*

P60

P120

FREE

P20

Australia

P60

P120

FREE

P20

Cambodia

P60

P120

FREE

P20

Canada

P60

P120

FREE

P20

Dominican Republic

P60

P120

FREE

P20

Hong Kong

P60

P120

FREE

P20

India

P60

P120

FREE

P20

Indonesia

P60

P120

FREE

P20

Israel

P60

P120

FREE

P20

Jamaica

P60

P120

FREE

P20

Japan

P60

P120

FREE

P20

Kazakhstan

P60

P120

FREE

P20

Kuwait*

P60

P120

FREE

P20

Macau

P60

P120

FREE

P20

Malaysia

P60

P120

FREE

P20

Myanmar

P60

P120

FREE

P20

New Zealand

P60

P120

FREE

P20

Oman*

P60

P120

FREE

P20

Pakistan*

P60

P120

FREE

P20

Qatar*

P60

P120

FREE

P20

Saudi Arabia*

P60

P120

FREE

P20

Singapore

P60

P120

FREE

P20

South Korea

P60

P120

FREE

P20

Sri Lanka

P60

P120

FREE

P20

Taiwan

P60

P120

FREE

P20

Thailand

P60

P120

FREE

P20

United Arab Emirates*

P60

P120

FREE

P20

Uruguay

P60

P120

FREE

P20

USA*

P60

P120

FREE

P20

Vietnam

P60

P120

FREE

P20

ZONE 2 - No Direct Dial

Country

Rates

 

Incoming Calls (per minute)

Outgoing Calls (per minute)

Incoming SMS

Sending SMS (160 characters)

Aland (Finland)

P75

P75

FREE

P25

Algeria

P75

P150

FREE

P25

Armenia

P75

P75

FREE

P25

Belarus

P75

P75

FREE

P25

Belgium

P75

P75

FREE

P25

Bosnia & Herzegovina

P75

P75

FREE

P25

Botswana

P75

P75

FREE

P25

Bulgaria

P75

P75

FREE

P25

Burkina Faso

P75

P150

FREE

P25

Chad

P75

P150

FREE

P25

Côte d'Ivoire

P75

P75

FREE

P25

Crete (Greece)

P75

P75

FREE

P25

Croatia

P75

P75

FREE

P25

Cyprus

P75

P75

FREE

P25

Czech Republic

P75

P75

FREE

P25

Democratic Republic of Congo

P75

P150

FREE

P25

Denmark

P75

P75

FREE

P25

Estonia

P75

P75

FREE

P25

Faroe Islands

P75

P75

FREE

P25

Gabon

P75

P150

FREE

P25

Georgia

P75

P75

FREE

P25

Germany

P75

P75

FREE

P25

Ghana

P75

P150

FREE

P25

Gibraltar

P75

P75

FREE

P25

Guernsey

P75

P75

FREE

P25

Hungary

P75

P75

FREE

P25

Iceland

P75

P75

FREE

P25

Ireland

P75

P75

FREE

P25

Isle of Man

P75

P75

FREE

P25

Jersey (North of France)

P75

P75

FREE

P25

Kenya

P75

P75

FREE

P25

Liechtenstein

P75

P75

FREE

P25

Macedonia

P75

P75

FREE

P25

Madagascar

P75

P150

FREE

P25

Malawi

P75

P150

FREE

P25

Malta

P75

P150

FREE

P25

Moldova

P75

P75

FREE

P25

Morocco

P75

P75

FREE

P25

Mozambique

P75

P75

FREE

P25

Namibia

P75

P75

FREE

P25

Niger

P75

P150

FREE

P25

Poland

P75

P75

FREE

P25

Portugal

P75

P75

FREE

P25

Romania

P75

P75

FREE

P25

Senegal

P75

P75

FREE

P25

Serbia

P75

P75

FREE

P25

Seychelles

P75

P75

FREE

P25

Slovakia

P75

P75

FREE

P25

Slovenia

P75

P75

FREE

P25

Sweden

P75

P75

FREE

P25

Tanzania

P75

P75

FREE

P25

Tunisia

P75

P75

FREE

P25

Uganda

P75

P75

FREE

P25

Zimbabwe

P75

P75

FREE

P25

ZONE 2 - With Direct Dial

Country

Rates

 

Incoming Calls (per minute)

Outgoing Calls (per minute)

Incoming SMS

Sending SMS (160 characters)

Albania

P75

P150

FREE

P25

Austria

P75

P150

FREE

P25

Egypt

P75

P150

FREE

P25

Equatorial Guinea

P75

P150

FREE

P25

France

P75

P150

FREE

P25

Italy

P75

P150

FREE

P25

Latvia

P75

P150

FREE

P25

Lithuania

P75

P150

FREE

P25

Luxembourg

P75

P150

FREE

P25

Mauritius

P75

P150

FREE

P25

Netherlands

P75

P150

FREE

P25

Nigeria

P75

P150

FREE

P25

Norway

P75

P150

FREE

P25

Russia

P75

P150

FREE

P25

Sierra Leone

P75

P150

FREE

P25

South Africa

P75

P150

FREE

P25

Spain

P75

P150

FREE

P25

Switzerland

P75

P150

FREE

P25

Turkey*

P75

P150

FREE

P25

Ukraine

P75

P150

FREE

P25

United Kingdom

P75

P75

FREE

P25

You can also text GLIST and send it to 2884 to find out if GROAM is active in your destination. You will be charged P2.50 for this text message.

*Zone 1 - Includes countries and territories in Asia & America

*Zone 2 - Includes countries and territories in Europe & Africa

Can I use mobile data while abroad?

You can now enjoy mobile data even while abroad with Prepaid Roam Surf. For a flat rate of P599, you have access to unlimited mobile data roaming for one, three, or five days. Simply dial *143#, choose Roaming & Int'l > Roam Surf to subscribe.

You may check the following to read more about this: Roam Surf

How can I activate my GROAM?

You can activate your GROAM in a number of ways:

Via SMS:

Simply text GROAM ON and send to 2884.

If you want to activate your roaming service only for a specific period, just text GROAM ON to 2884. Example: GROAM ON 06/18/2013 27.

Via Twitter:

Tweet to @talk2GLOBE to request GROAM activation.

Via Hotline:

Call +6327301212 and request for activation. Don't forget that charges will apply if the call is made while roaming

When should I activate my GROAM when going abroad?

While you're still in the Philippines, we highly suggest that you activate your roaming service at least 24 hours before your flight's departure time. However, you can also register as early as seven (7) days before leaving or as late as an hour before your flight.

Your GROAM request status will be tagged as “Pending” when you activate it in the Philippines. Your request will only be approved once you arrive at your destination. This means, while in the Philippines, you can still enjoy local services such as data browsing, promos, DUO, Share-a-Load and ring back tones. These services will be unavailable once you reach your destination and get your roaming signal activated.

Upon arrival at your destination, you will receive a message to confirm if you would like to activate your roaming. You will be given 24 hours to confirm. During that 24-hour period, your roaming will be active and your transactions will be charged at regular roaming rates.

  • Reply GROAM YES: If you would like to activate your roaming. Roaming SMS charges will apply.
  • Reply GROAM NO: If you would not like to activate your roaming. Roaming SMS charges will apply.
  • No Reply: If you do not reply within 24 hours, your roaming will be deactivated.

Within the 24-hour period, you will first receive 3 SMS notifications asking if you would like to activate your roaming. These SMS notifications are free of charge.

How do I check the status of my GROAM service?

If you're either in the Philippines or in a different country except for Canada (Rogers) and Ireland (O2 Communications), here's what you should do:

  • Dial *143# on your phone > Press 5 for International roaming > Press 2 to Roaming services>Press 3 Check Roaming Status.
  • Text GROAM STATUS to 2884.

You will then receive a message showing your status. Take note that you will be charged Php 2.50 for this text message if you checked your status from the Philippines, and Php 2.50 + the roaming SMS rate if checking from a different country

For customers here in the Philippines who want to know if their relative/friend has signal while roaming, you can dial *143# on your phone, then choose 2 My Account > 2 Check Signal Status > Press 1 Check signal status of other Globe no.

If you're in Canada (Rogers) or Ireland (O2 Communications), simply text GROAM STATUS to 2884.

You will receive a message showing your status. Don't forget that you will be charged PHP2.50 for this text message if you check your status from the Philippines, and Php 2.50 + the roaming SMS rate if checking from a different country.

How much balance do I need to have my GROAM activated?

Good news! No maintaining balance is required to keep your roaming active.

Is there a way for me to check my signal status?

Yes, there is! You just have to select the option to allow number checking so that your relatives and friends in the Philippines may be able to check your signal status. Here's how:

Dial *143# on your phone then choose 2 for My Account > 2 for Check Signal Status > Choose Allow all numbers to view my signal status.

If you want to disable this feature, you can also dial *143# then choose 2 for My Account > 2 for Check Signal Status > Choose Block All numbers from viewing my signal status.

How do I make calls while on GROAM when I am abroad?

To make a call, just follow the steps below:

  • With Direct Dialing:
    Simply dial <country code>< area/operator code><landline/mobile number>. Ex. +639171234567
  • Without Direct Dialing:
    1. Dial *131*<country code><area/operator code><landline/mobile number><gt; Ex: *131*6321234567# – for landline, *131*639171234567# – for mobile
    2. After dialing, please remain on standby and don't end the call. You'll receive a message that your call is being connected while your called party is being contacted. When your phone rings, answer the call to start the conversation.

    Note: Your call will be charged only upon successful connection.
  • * For all other networks and destinations not listed in the table, use the procedure for countries and territories without direct dialing
How about sending texts? How do I do it while on GROAM when I am abroad?

When sending a message to someone, just use this International Number format: + country code + area code + mobile number.

For example: +639171234567

How do I check my balance?

To check the remaining balance, dial *143# on your Globe mobile phone and press SEND or CALL. Balance inquiry is free of charge and is available 12 times per day.

How can I reactivate my roaming if I get temporarily disconnected?

To reactivate roaming service that was temporarily disconnected, just reload via Share-a-Load (from your loved ones in the Philippines), and then request for activation by tweeting @talk2GLOBE or calling the Globe Roaming Hotline at +6327 301 212.

For how long can I use my roaming service?

The length of usage depends on the type of country you're in. Remember that countries where GROAM is active are classified as either Regular or Special.

Is it possible for me to extend my GROAM service?

Of course! If you are in any of the Regular Countries and you already specified your roaming period when you registered before, just text GROAM EXTEND to 2884 to extend your service.

If you are in any of the Special or Regular Countries and wish to specify your roaming duration, text GROAM EXTEND < # of days > to 2884. Just take note that Special Countries only allow you to extend a maximum of 180 days per roaming duration.

Extension requests will be required 24 hours before the end of the roaming duration. If you were unable to extend prior to the end of the original roaming service, you will only be able to extend after 14 days.

Will I be charged for unanswered incoming and outgoing calls even if I don't use my Prepaid SIM for calls and texts?

Nope. You will not be charged for any unanswered incoming and outgoing calls unless you will leave a voice mailbox message.

Can I register to other Prepaid promos while on roaming?

Sorry, but Prepaid promos such as GoSAKTO, DUO and SUPERDUO are blocked when you're on roaming.

What will I do when I travel from one country to another during my extension period? Will my roaming service be maintained?

You may refer to this table:

Shifting during extension

Special

Regular

Specified

Current defined end date will apply.

Shifting before the effectivity of extension start date

Special

Regular

Specified

Open roaming duration will apply.

Can I Share-A-Load while on roaming?

Sorry, but you cannot Share-A-Load to anyone while you're on roaming. But don't worry, you can receive Share-A-Load from your loved ones in the Philippines even when you're on roaming.

What will happen if I don't deactivate my roaming service?

Regular local rates will be applied despite active roaming service.

How do I deactivate my GROAM service?

You can text GROAM OFF and send it to 2884. You will receive a message to confirm your request for deactivation. You can also call our roaming hotline at +6327301212.

Just remember that it's recommended that you deactivate your GROAM service within 24 hours upon arrival in the Philippines.

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