With Globe Muzta!, there are more ways than one to keep in touch with your loved ones.
• Make International Calls and SMS to your family and friends back home at the most affordable
rates.
Calls: P6.50/minute
SMS: P1.00/text
• Be contacted on your PC by Globe and TM mobile phones through the Globe Muzta! 817 virtual
number assigned to you at the same local rates.
• Enjoy Voice Calls and Video Calls to other Globe Muzta! users anywhere in the world at zero
charge.
• Chat with everyone online using your Globe Muzta! account for FREE.
All you need is a PC with an internet connection to use Globe Muzta!
There are no registration fees and monthly service fees. You'll only pay every time you make a call or text.
Just load your account if you want to call/text mobile or landline numbers in the Philippines and to keep your 817 virtual number active.
Getting Started
1. What is Globe Muzta!?
Globe Muzta! is a web call service that allows you to call and SMS/text from anywhere in the world FROM a PC with an internet connection TO any mobile phone or landline in the Philippines at flat rates of P6.50/minute for calls and P1/SMS for texts.
In the Philippines, it also allows Globe and TM subscribers to call you on your PC for P6.50/minute and P1/SMS, video call you on your PC, and chat for free. Just give them your 817 virtual number.
NEW: The new Globe Muzta! for mobile now allows you to call anyone in the Philippines using a mobile phone*! Initially available on Android and selected Symbian handsets**.
*Beta mode only
**Nokia N95, Nokia E51, Nokia E71, Nokia E90, Nokia E65, Nokia N82, Nokia N80, Nokia E61i
*** For Symbian: certain features such as outgoing text/IM and incoming calls are currently not available for the mobile application. Check back soon for updates!
2. What do I get from using Globe Muzta!?
• Affordable calls to and from the Philippines
• Get an 817# so you can be called by your loved ones in the Philippines while you are online.
• FREE Muzta to Muzta call, chat, and video call
3. Do I need to pay to initially use Globe Muzta!?
• NO REGISTRATION FEES AND MONTHLY SERVICE FEES when you subscribe to Globe Muzta!
• You only pay every time you make a call or text.
• After getting your 817 virtual number, you can start to call, chat, and make video calls with other Globe Muzta! users and receive calls and texts for FREE.
• You need to load your account, though, if you want to call/text a mobile/landline in the Philippines.
4. What is a softphone?
A softphone is a software program for making calls over the internet using a regular PC. It acts like a traditional phone with additional functions such as online chatting and calling.
5. What is VoIP?
VoIP stands for Voice Over Internet Protocol, which are communication services such as voice, voice messaging, and facsimile that are transmitted over the internet rather than the traditional Public Switched Telephone Network or PSTN. The softphone software utilizes the VoIP service to make and receive calls over the internet.
Registration and Account Management
1. How do I register to Globe Muzta!?
STEP 1: Visit www.globe.com.ph/muzta.
STEP 2: Click Sign In/Register below the Download button.
STEP 3: Provide the required information such as the email address, password, etc.
NOTE: If you do not have a Globe account, you will be asked to create one.
STEP 4: Wait for your 817#.
STEP 5: Download the softphone.
Sorry, Muzta! is currently undergoing system improvements and is unavailable to new registrants. Please visit the site again soon to check for updates.
2. I have received my verification email. What do I do with it?
STEP 1: Either click the link so you will be redirected back to your Globe Muzta! account or enter the details directly on the page.
STEP 2: Finish the registration process so you can download the softphone and start using the service
3. Where can I see my Globe Muzta! number?
After you complete your registration, you will see your assigned Globe Muzta! 817 virtual number on the Globe Muzta! site.
This will also be provided to you in the confirmation email after successful registration.
4. Where can I download the PC application?
STEP 1: Log on to www.globe.com.ph/muzta using your Globe account username and password.
STEP 2: Click the Download button. Application will start downloading once you click this link.
Sorry, Muzta! is currently undergoing system improvements and is unavailable to new registrants. Please visit the site again soon to check for updates.
5. Where can I download the mobile application?
For ANDROID OS:
1. Locate the Android Market application on your mobile.
2. Once open, go to the Downloads tab and tap the text field.
3. Type in Muzta and press "Go" or tap the magnifying glass.
4. Globe Muzta! will now appear under the search results; tap the item.
5. Tap the Install button.
6. Tap the OK button.
7. Application will now begin downloading and installing.
8. Mark the check box beside "Allow automatic updating."
For SYMBIAN OS:
1. The mobile application is available on the Globe Free Downloads site (both Web and WAP).
2. To download via web, go to www.globe.com.ph/downloads and search for "Muzta" on the search bar.
3. Note: Certain features such as outgoing text/IM and incoming calls are currently not available for the mobile application. Check back soon for updates!
6. Why do I need to get a Globe account?
Getting a Globe account will make it easier and faster for you to load your account using your credit card. No need to go through a verification process!
Sorry, Muzta! is currently undergoing system improvements and is unavailable to new registrants. Please visit the site again soon to check for updates.
7. How do I change my profile?
STEP 1: Log on to your Globe account.
STEP 2: Go to the Account Management page.
STEP 3: Change any of the fields by typing into the box corresponding to that field.
STEP 4: Click Save.
8. How do I change my Globe Muzta! password?
STEP 1: Log on to your Globe account.
STEP 2: Click the Account Management link.
STEP 3: Change your password.
The function to reset your password is currently unavailable due to ongoing system improvements. Sorry for the inconvenience.
9. I have forgotten my password. How do I retrieve it?
Go to www.globe.com.ph/kababayan/muzta/ForgotPasswd, or:
STEP 1: Log on to your Globe account.
STEP 2: Click the Forgot Password link in the Globe Muzta! softphone (below the login fields or in the upper right-hand corner of the homepage). You will then be redirected to another page.
STEP 3: Input your Globe Muzta! number and email address.
STEP 4: Wait for the email with an assigned password.
The function to reset your password is currently unavailable due to ongoing system improvements. Sorry for the inconvenience.
OPTIONAL: You can change a system-generated password after logging on.
STEP 1: Go to the Account Management page of the Globe Muzta! site.
STEP 2: Change the password.
The function to reset your password is currently unavailable due to ongoing system improvements. Sorry for the inconvenience.
10. I have forgotten my Globe Muzta! 817 number. How do I retrieve it?
Log on to your Globe or Globe Muzta! account where you will instantly see your 817 number.
11. How do I unsubscribe from Globe Muzta!?
Unsubscribing from the Globe Muzta! service means:
• you will not be able to log in to the software and to this website.
• your remaining load will also be forfeited.
To avail of Globe Muzta! again, you will have to register and be given another 817 virtual number.
To unsubscribe, log in to your Globe Muzta! account then go to the Account Management page. Then click the Unsubscribe button to start the process.
12. Do I get charged every time I download the softphone?
Additional downloads of the softphone are FREE provided you have an 817 number already. You will only get charged for calls or text messages made to a mobile phone or landline sent from your Globe Muzta! account.
Subscriptions
1. How do I reload my prepaid account?
• Credit Card via the Globe Website
• You can now reload your Globe Muzta! number using your credit card! Simply click the link above and indicate the amount to be reloaded. Available denominations are Php300, Php500, Php1000, and Php1500.
Sorry but this payment method is currently deactivated due to ongoing system improvements. Please reload via iAmax or call cards.
• International Autoload Max (AMAX)
• Via our International Partners and Web Partners
• Prepaid Call Cards & E-Pins
• Simply follow the instructions on the voice prompt (For Globe Prepaid Call and Text cards, just dial 223 and follow the instructions.)
• You will hear a tone when each number button is pressed. Otherwise, try pressing it again.
• Share-A-Load
• To load your Muzta! account through SAL from any Globe account, just text
• To get more details, go to the Share-A-Load page.
• G-Cash to Load
• To load your Muzta! account through G-Cash from any Globe account, just text LOAD
• To get more details, go to the G-Cash Website.
• BPI ATM
• To load your Muzta account through a BPI ATM, follow the steps below:
1. Just go to any BPI ATM bank.
2. Insert your ATM card and look for Reload.
3. Enter the amount you wish to load in your account.
4. Enter the Globe Prepaid/TM mobile number.
5. You will receive a confirmation once load has been sent.
• Visit the Loading via Banks page and the BPI website to get more details.
• BPI Mobile Banking:
• Visit the BPI website and go to Services > 24/7 Banking Services > Mobile Banking to get instructions on loading your Globe Muzta! account via BPI Mobile Banking.
• Online Reloading Partners via the Globe Kababayan website
2. How much will I be charged for using Globe Muzta! services?
You will be charged local Philippine rates: P6.50/minute for making calls, and P1/SMS for sending texts to any mobile phone and landline in the Philippines. PC-to-PC calls, chats, and video calls are FREE of charge. This applies to both the PC and mobile applications.
*Rates are subject to change.
| Load Amount | Equivalent in USD* | Validity Period |
|---|---|---|
| P300 | ~$6.67 | 75 Days |
| P500 | ~$11.11 | 120 Days |
| P1000 | ~$22.22 | 120 Days |
| P1500 | ~$33.33 | 120 Days |
*Based on an exchange rate of Php45.00 = USD1.00. Dollar equivalents may change depending on prevailing exchange rate of your credit card company.
4. What should be the minimum maintaining load balance when I use Muzta!?
• To call/text any mobile/landline numbers in the Philippines = Php6.50/call, Php1.00/SMS
• To call/text a Muzta! number = Php0.00/calls and SMS
• To call/text an International number = same as regular Globe mobile IDD thresholds
5. Do I get to keep my Globe Muzta! number forever?
You will get to keep your Globe Muzta! number as long as your account is active. Your account will expire if you do not top up within the required period of 30 days. You will be informed via email once your account is nearing expiry so that you will be able to keep it active by following the email instructions.
6. I am an existing Globe mobile subscriber. How will I be charged if I call a Muzta! 817 number?
• For Postpaid subscribers: this is rated as a regular intra call or text (rate depending on plan type), charged on top of your regular monthly billing.
• For Prepaid subscribers: you will be charged P6.50 per minute and P1.00 per text.
7. FOR GLOBE SUBSCRIBERS ONLY: I am currently enrolled in a promo. Will calls and/or texts to the Muzta! number be part of my promo allocation?
Calls and texts to the Muzta! number is not a part of your promo allocation. This applies to all registration and prefix-based promos for both Prepaid and Postpaid accounts.
Using Globe Muzta!
1. What are the technical requirements to run the Globe Muzta! software?
For the PC Version, you will need the following minimum requirements:
• A PC running with at least a Pentium 3 processor at 650 MHz
• At least 256 MB RAM
• 200 MB free Hard Disk Space
• Audio support (microphone and speakers or headset)
• A webcam if you plan to use the video calling feature
• Windows XP Service Pack 2
For the mobile application, currently it is only available for the following handsets:
• All Android OS powered handsets
• Nokia N95
• Nokia E51
• Nokia E71
• Nokia E90
• Nokia E65
• Nokia N82
• Nokia N80
• Nokia E61i
We will continue to extend the availability to more handsets, so stay tuned!
2. Which version of Globe Muzta! do I download?
• If you plan to install it on your PC's hard drive, download the regular installer. The application can be downloaded on the Globe Muzta! website. Just remember to log in.
• If you have a compatible handset, you can download the mobile version on the Globe Downloads site (website and wapsite).
• If you have an Android powered handset, you can download Muzta! from the Android Market.
Standard internet data charges apply when downloading and accessing the application (PC and mobile).
3. Do I need a headset to use Globe Muzta! (for PC version)?
It is not a requirement to have a headset to use Globe Muzta!, although you would have a better experience on calls (less echo) if you use a good quality headset.
4. Do I need to be connected to the internet to use Globe Muzta!?
An internet connection is required to use Globe Muzta!. Standard data charges may apply when using the application (both for mobile and PC applications).
5. What do I type into the username and password fields?
If you have a Globe account, type the same username for Globe Muzta!. The password will be issued in the email confirmation once you complete the registration process.
6. How do I make calls (for PC version)?
Make sure you have a stable internet connection and log in to your Globe Muzta! account by entering your username and password.
• STEP 1: Log in.
• STEP 2: Click the Call icon and input the number of the mobile phone or landline that you are calling and wait for them to pick up.
If you are calling a Globe//TM subscriber, you can just enter the number directly (ex: 09171234567). For other subscribers and landline numbers, just dial '+' + 'country code' + 'area code' + 'number' ex. +6327304567).
7. How do I send a text message (for PC version)?
• STEP 1: Log in.
• STEP 2: Click the SMS icon. Type the number of the mobile phone you are sending to and enter your message in the message field.
If you are texting a Globe//TM subscriber, you can just enter the number directly (ex. 09171234567). For other subscribers, just enter '+' + 'country code' + 'area code' + 'number' (ex. +639181234567).
8. How do I use the instant messenger (IM) (for PC version)?
• STEP 1: Log in.
• STEP 2: Right-click the contact you want to chat with.
• STEP 3: Choose the Start IM chat option.
9. How can I uninstall the software?
To uninstall the software on your PC:
1. Go to Start > Control Panel > Add or Remove Programs.
2. Find the Globe Muzta! software on the list of installed applications.
3. Click Remove.
For the Android version:
1. Go to Settings on your Android phone.
2. Tap on Applications > Manage Applications.
3. Locate Globe Muzta! and tap on the item.
4. Tap on Uninstall.
5. It will prompt you to continue with the process. Tap OK.
6. Application will start to uninstall. Wait until the end prompt (Uninstall Finished) appears and click OK.
10. How will I know if I have the latest software version?
The software will automatically check if you have the latest software version, and you can choose to update it when you start the softphone.
11. How do I add contacts (for PC version)?
• STEP 1: Log in.
• STEP 2: Click Contacts.
• STEP 3: Add Contact Manually. Enter the required information of the contact that you are adding.
For Android: Your phone contacts are automatically integrated with the software so you do not need to add existing contacts!
12. Can I save messages/instant messages (for PC version)?
Yes, you can save your text messages and instant messages on your Globe Muzta! softphone. Just go to File > View Chat History to view your messages.
13. How do I check balance of my load?
• STEP 1: Initiate an SMS.
• STEP 2: Text BAL and send to 222 (similar to when you want to check your balance for Globe Prepaid SIMs).
• STEP 3: Wait for the confirmation message on details of your remaining balance.
Alternatively, you can also dial 222 from your softphone. You will receive an SMS message indicating your load balance.
NOTE: Balance inquiry via SMS is free while inquiry via Call will be charged P1/request.
Troubleshooting
1. I am connected to the internet but I cannot use the software. What do I do?
Are you having problems logging in?
a. Make sure that your username and password are correct. Check the email sent by us containing your Globe Muzta! number. If you forgot your password, you can reset it through the forgot password page.
b. If your number and password are correct but you are still having trouble accessing the software, you may be having connection problems.
1. If you are connecting to the internet via a router, try restarting the router.
2. If you are connecting via a LAN cable, try repairing your connection by right-clicking the Local Area Connection icon (under Network Connections) and click Repair.
3. If you are behind a proxy server, check your settings via Internet Explorer under Tools>Internet Options>Connections>LAN Settings.
4. If you have a firewall (built in or installed), configure it to unblock the Globe Muzta! software and also unblock port 5060. Refer to your firewall's manual for more details on the process.
5. If you are using your company's internet connection, the company firewall may have blocked port 5060 (the port used by Globe Muzta! to connect to the internet). Contact your IT administrator to allow the port to be unblocked for your PC.
2. My firewall tells me that it has blocked the software. How do I fix it?
• If you have a firewall (built in or installed), configure it to unblock the Globe Muzta! software (also called Nokia Siemens Communications Suite) and also unblock the following ports:
a. Port 5060
b. Port 5090
c. Port 5070
d. Port 5080
e. Ports 1026 ¿ 49150
• Consult your company's IT administrator if you do not have the capability to unblock the ports on the firewall.
3. I cannot make calls. What do I do?
The cause depends on which error message you encounter:
i. "Call cannot be completed, please try again" This is usually caused by problems with the network. Try calling after a few minutes to see if the problem still persists. If the problem is still there, you can contact our customer service.
ii. "Call failed, please check your settings and try again" This is usually caused by insufficient load. Check your balance by texting BAL to 222 or calling 222 through your softphone.
iii. "Number not found, please check" This happens when you call a number that is not existing. Verify if the number you have called is correct and in the correct format.
iv. "Number cannot be reached, please try again later" This happens when the number you are trying to call is offline (the device is turned off or the person you are calling is in an area with no coverage). Try again at a later time.
v. "Number busy, please try again later" This happens when the number you are trying to call is currently calling another person. Try again after a few minutes.
vi. "Call not allowed" This will happen if you try to make video calls to another mobile subscriber. Currently, Globe Muzta! does not support PC to Mobile Video calls, but stay tuned for updates on this service.
If the problem still persists even after multiple tries, contact our customer support.
4. I cannot send text messages. What do I do?
• This usually happens when the number you are trying to send is offline (the device is turned off or the person you are calling is in an area with no coverage). Try again at a later time.
• This also happens if you send it to a number that is not existing or incorrect. Verify if the number you have called is correct and in the correct format.
If the problem still persists even after multiple tries, contact our customer support.
5. I cannot send an IM. What do I do?
• If the person you are trying to send an IM is offline, he/she cannot receive your instant messages. Try sending them when the person is already online.
• Also check the Globe Muzta! number you are sending the message to. Verify if the number is correct.
6. I would like to report a problem with the software or website. How can I do this?
a. Contact form
• Go to www.globe.com.ph/muzta and click the Contact Us tab. Fill out the relevant fields and click Send. A customer service representative will contact you within 24 hours.
b. Chat Assist
• Globe's new chat assist will be able to help you with your concerns online. Just go to the link in the Globe site.
c. Email Support
• Email your concerns to Globe Muzta Customer Support.
d. Toll-Free Hotline
• You can also call our toll free hotline by dialing 211 from your Muzta! softphone.
7. I cannot add contacts. What do I do?
Try restarting your Globe Muzta! softphone and try adding your contacts again. If the problem still persists even after multiple tries, contact our customer support.
