globe.com.ph

1. What is PowerRoam?

 

PowerRoam service is a fully consumable roaming plan that allows Globe Postpaid subscribers to enjoy discounted voice, SMS, and data roaming rates in 15 selected international destinations. Available plans are PowerRoam 499, PowerRoam 999, and PowerRoam 2999. These are open to all Globe Postpaid subscribers with any Postpaid plan, including the All New MySuperPlan. Service is currently not available to Globe Prepaid and TM subscribers.

 

2. Where can I enjoy the PowerRoam service?

 

Below are the selected countries and the partner operators where PowerRoam is being offered. Make sure that when you reach your travel destination, you set up your mobile network to any of these preferred partner operators to avail of the PowerRoam. PowerRoam discounts can only be applied to the specified operator networks.

 

For example, you will be roaming in the USA, make sure that your mobile network is AT&T and you can now enjoy the discounted roaming rates.

 

 

Effective November 1, 2011, T-Mobile will NO longer offer the PowerRoam discounted rates. All roamers who will be roaming using T-Mobile network will be charged the regular roaming rates of call, SMS and data.

 

3. What are the benefits/saving I can enjoy if I subscribe to PowerRoam service?

 

• • You will be able to enjoy the discounted roaming rates in 15 selected countries with PowerRoam partner operators and save up to 75% on voice, SMS, and data charges. (Discounts vary per country.)
• • In terms of budget control, you will be able to cap the roaming usage amount since PowerRoam is fully consumable depending on your chosen plan.

 

4. What services are offered when using PowerRoam?

 

DISCOUNTED RATES

 

• • VOICE
       - Local calls within the roamed country (Example: you are roaming in Singapore and you make calls within Singapore)
       - IDD calls back to the Philippines
• • SMS
       - Outgoing text to the Philippines
       - Outgoing text within the roamed country
       - No charge on incoming text except in Canada (Rogers)
• • DATA
       - Across all APNs (BlackBerry or mobile browsing on WAP and Web)

 

NO DISCOUNTS (but will be deducted from your PowerRoam consumable)

 

IDD calls to another country – For example, you are roaming in Singapore and you will make outgoing calls to United Kingdom, you will be charged the regular IDD voice call rate but this will be deducted from your PowerRoam consumable.

 

NOT INCLUDED IN POWERROAM CONSUMABLE

 

Incoming text message while roaming in Canada is not included in the consumable plan. Incoming message in Canada is charged 0.01USD as of September 2010.

 

5. What if I will roam to other countries that are not included in the PowerRoam selected destinations? Will I still be able to use my PowerRoam services?

 

Yes, you can still use your PowerRoam as your roaming usage will be deducted from your PowerRoam consumable plan. However, since you are not roaming within the selected partner operator, you will be charged the regular roaming rate.

 

6. How and where can I subscribe to PowerRoam?

 

a. Via USSD – toll-free using your Globe Postpaid mobile

 

• • Call *143#.

 

b. Via SMS – using your Postpaid mobile

 

• • Text POWERROAM <amount> and send to 2884. Example: POWERROAM 999
• • Text MYPOWERROAM <amount> and send to 2884. (For MySuperPlan subscribers) Example:    MYPOWERROAM 999
• • Wait for the SMS confirmation with the terms and conditions.
• • Registration to the service is FREE if registered within the Philippines.
• • If you register abroad, you will charged the SMS roaming rate.
• • Take note of the preferred partner operator of your country of choice so that when you arrive in your destination, you can log on the selected network.
• • To get the list of preferred Partner Operators, text OPERATOR LIST and send to 2884.

 

c. Via Hotline/Stores

 

• • You may visit any Globe Store and they will be happy to assist you in activating the service.
• • If you are still within the Philippines, you can also call our 24-hour Hotline 7301010 to request for activation. Or, using your Globe mobile, dial 211 (Talk2Globe) to request for activation.
• • If you are abroad, you can call Globe Roaming Hotline toll-free number +637301212.

 

Please note of the following terms and conditions:

 

• • PowerRoam is valid for 30 days.
• • Service will be charged on top of your monthly Postpaid plan.
• • PowerRoam has no lock-up period.
• • PowerRoam is not auto-renewed and will be deactivated once the service expires.
• • There is no need to submit any additional documents when subscribing to PowerRoam.
• • In case of fraud, Globe reserves the right to discontinue your PowerRoam service.
• • There is no plan downgrade while in PowerRoam.

 

7. Can I register to the service while abroad?

 

Yes, you may register to the service while abroad. However, you will be charged the regular roaming SMS rate, which is at an average of P25/roaming SMS. We highly recommend that you subscribe while in the Philippines as registration will be free.

 

8. What if I am in one of the selected 15 countries but I am not logged on the preferred partner operator?

 

You will not be able to enjoy the discounted rates if you are not logged on to the right partner operator. Make sure to select the PowerRoam partner operator upon arrival in your destination. Always check that your mobile phone is set to that network.

 

9. Can I register to another PowerRoam plan while I still have remaining balance in my previous PowerRoam subscription that has not yet expired?

 

Yes, you can register to another PowerRoam plan. The remaining balance will be carried over to your new PowerRoam plan. This means that if you still have P200 remaining from your previous subscription and you have registered to PowerRoam 999, your balance that will be valid for 30 days is P1,199.

 

10. If I have an existing active PowerRoam, can I register to the service again?

 

If your PowerRoam is not enough for your entire stay abroad, you may subscribe again to the service even before it expires. However, for your second registration, you are not allowed to do a future-dated registration. If you register again, your new subscription will be activated right away. The expiry date will be adjusted based on the last registration date.

 

11. What happens if I used up the consumable amount before it even expires?

 

You will receive three SMS notifications for the duration of each subscription:

 

• • First SMS – 50% consumed
• • Second SMS – 100% consumed
• • Third SMS – 6 hours before the 30-day expiry

 

Both at 100% and 6 hours before expiry, whichever comes first, you will be informed if (1) you want to renew your PowerRoam subscription and (2) revert to regular roaming rates in case of not renewing PowerRoam.

 

If you do not renew your PowerRoam, any succeeding roaming usage on voice, SMS and data will be charged at the regular roaming rate upon 100% of consumption of your PowerRoam.

 

12. Is the consumed amount update in real time?

 

Unfortunately, the SMS notifications do not show the actual consumed amount. This may be 24-48 hours delayed. To address this delay, the notification updates will indicate the exact date and time of when the given update status holds true.

 

13. Why is the notification not in real time?

 

Records of your roaming usage are sent by the roaming partners abroad and the average turn-over time is from 24 hours to 3 days.

 

14. What will happen if my PowerRoam subscription reaches 100% consumed or expiry?

 

Your succeeding transactions will be charged at regular roaming rates.

 

15. Is there a credit limit requirement when I subscribe to PowerRoam?

 

Credit limit requirement for PowerRoam is at least P1,000. We recommend that you only register to the number of PowerRoam subscriptions within your budget.

 

16. Will my credit limit temporarily increase when I subscribe to PowerRoam?

 

No. Your credit limit will not automatically increase when you avail of PowerRoam. However, you may call the Globe Hotline at +63-7301000 to request for a higher credit limit. Your request will be approved in a case-to-case basis.

 

17. Do I get charged for the SMS notifications regarding my PowerRoam subscription?

 

No, except for Canada (Rogers) that charges incoming text. An incoming message in Canada is charged 0.01USD as of September 2010.

 

18. How do I know if I still have remaining balance in my consumable plan?

 

You can check your balance by texting POWERROAM BAL or MYPPOWERROAM BAL and send to 2884. The amount that you will see will be an approximate amount and may change depending on usage details given by the roaming partner. SMS roaming rates apply.

 

19. What will happen to my PowerRoam subscription once I return to the Philippines and I still have remaining balance in my subscription?

 

You will not be able to use PowerRoam as this is only for roaming. However, if your subscription has not expired yet and you will travel abroad again, you may use the remaining balance.

 

Here are some helpful keywords to remember:

 

 

20. Until when will PowerRoam be valid?

 

The promo is extended until August 31, 2012 per DTI-NCR Permit No. 1443, Series of 2012.