Self-Service

Managing your account just got so much easier.

You can now make account-related requests with ease and convenience anytime, anywhere! Designed for quick, on-the-go account management, your self-help channels save you from calling the hotline or going to a Store.

Get the answers and process the transactions using either your computer or mobile phone – all for free!

Now, everything is literally at the tip of your fingers.

 

MyAccount

This online self-service portal allows for hassle-free account management without waiting in line in the stores, or on hold on the phone.

By simply signing up and enrolling your Globe number, you can take advantage of a host of features depending on your subscription type:

  LOG IN       SIGN UP
Prepaid/Load Tipid Plan/Tattoo on-the-go Postpaid/Platinum/Tattoo @Home
Check your balance View your recent charges
Buy prepaid cards online Pay your bill
Reload online Edit your account details
Subscribe to promos Subscribe to promos
Activate/deactivate roaming service Enroll to paperless billing
Check your rewards points Change your billing details
Create your own promo Activate Auto Pay
Access your GCash account Change your plan
Access your GCash account Request for your contract information
Transfer account ownership
 

*143#

One of the most accessible self-service channels, this service lets you access a full range of customer support options directly on your phone, for free.

The service also gives you access to a mobile concierge, from which you can get access to movie schedules, a restaurant locator, a taxi finder, emergency numbers, and many more.

What you can do
Check postpaid/prepaid balance Check rewards points
Check billing info Redeem rewards
Request for a bill copy Register and use GCash
Enroll to Paperless Billing Register to promos
Check load balance of a roaming number Download games, music and ringback tones

To access the service, dial *143# and press Call.

 

GServices

This free mobile app is designed to allow for hassle-free Globe account management with a few taps. With it, subscribers can send a number of requests and access Postpaid- or Prepaid-related information.



What you can do
View your latest outstanding balance Change your mobile number
Request for your billing statement Change your plan
Sign up for paperless billing Request for contract information
Change your billing address Locate nearby Globe stores
Request for reconnection Send load to Globe prepaid subscibers
Increase/Decrease your credit limit Subscribe to promos
Activate/Deactivate your IDD service Download music, ringtones and infotainment
Change your billing cut-off Access FAQs
 

Help and Support

This comprehensive FAQ section covers all topics and all subscriber concerns. It features answers to a host of questions for every Prepaid or Postpaid user.

It also features a Tech Support section, in which you can find visual step-by-step guides to phone configuration and troubleshooting.

  VISIT HELP AND SUPPORT
What you can do
Postpaid Plans GCash
Postpaid and Prepaid Promos Share-a-Load
Billing (including a bill tutorial page) Rewards
International Roaming Data and Network
Downloads  
 

Globe Community

An online community teeming with Globe subscribers and employees ready to assist anyone with a question.

Registered members can join the conversation and exchange tips, ideas, and suggestions about various topics.

  LOG IN       JOIN
What you can do
Globe Prepaid Mobile Internet
Globe Postpaid Network and Signal
Tattoo Broadband International roaming
Republika ng TM Device troubleshooting and discussion
Globe Mobile Apps  

Members can also take advantage of special offers and privileges exclusive to Globe Community members.

 

Interactive Voice Response

The Interactive Voice Response System (IVRS) features a self-service hotline menu, letting you make account-related transactions faster than usual! With this, there's no need to wait for an agent to attend to your request. The IVRS gives you quick, wait-free customer support and account management capability.

What you can do
Request for line reconnection
Subscribe to Paperless Billing
Check your outstanding balance
Get updates on your unbilled charges
Activate a new line
Check mobile internet usage

To access the IVR, dial 211 from your Globe mobile number, or 730-1000 from your landline.