Talk is cheap with Super U.S. Direct. Siguradong non-stop ang kumustahan at kwentuhan with your family and friends in the States!
Exclusive to Globe Prepaid and Postpaid subscribers, Super U.S. Direct offers a virtual U.S. landline number that allows receipt of incoming calls from any U.S. number at the lowest U.S. local rates.
• Subscriber only has to pay P699/$15 for the service, which is valid for 30 days.
• Subscriber's U.S. contacts will be charged U.S. local rates, depending on
their phone plan.
Plus, you'll be easily accessible to your loved ones in the U.S. anytime, anywhere! They no longer have to worry about a faulty modem or slow internet connection should they want to get in touch with you.
Subscribe to Super U.S. Direct in two ways:
• Purchase online through the Super U.S. Direct Subscription Page.
OR
• Text SUPERUSDIRECT 699 to 8888 (available to Globe Prepaid and Postpaid subscribers only).
You'll receive a confirmation message containing your virtual U.S. number and other useful information within 24 hours.
Promo runs until April 30, 2012. Per DTI-NCR Permit No. 0016, Series of 2012.
* Globe's Super U.S. Direct service is available only for receiving incoming calls. Non-U.S. numbers may call you at your U.S. number, but they will be charged based on their respective IDD rates to the U.S.
** If a Super U.S. Direct subscriber calls a U.S. number, he/she will be charged Globe's regular IDD rate of $0.40/minute unless he/she uses a Globe IDD promo to call the U.S.
PRODUCT DESCRIPTION
- 1. What is Super U.S. Direct?
Super U.S. Direct provides registered Globe Prepaid and Postpaid numbers a virtual U.S. landline number, which can be used to receive incoming calls from anywhere in the world. The service will provide the subscriber's U.S. contacts a more affordable calling rate compared to the standard IDD call to the Philippines. On the other hand, non-U.S. numbers who call that virtual U.S. number will be charged their respective standard IDD rates to the U.S.
2. How does Super U.S. Direct work?
Once a subscriber registers to the promo, he/she will be provisioned a virtual U.S. number within 24 hours. The subscriber will then be able to receive calls to his/her U.S. virtual number. Think of it as a direct hotline number to the Philippines, at local U.S. rates.
Please note that you may not use your Super U.S. Direct number to make outgoing calls or texts. This is designed to receive incoming calls only.
3. What are the benefits of Super U.S. Direct vs other IDD promos?
Super U.S. Direct is GLOBE TELECOM'S only international offer that allows you to have your own U.S. number, where U.S. contacts can call you at their local U.S. rates instead of having to spend on IDD calls.
This is targeted specifically at Globe Prepaid and Postpaid subscribers who have frequent contacts in the U.S., allowing the U.S. subscriber to be able to save on costs incurred through making IDD calls.
The rate to call a Super U.S. Direct number is also flexible, as it will be solely determined by the U.S. contact's U.S. mobile or landline plan. For example, AT&T subscriber avails of a local unlimited plan; therefore, calling a Super U.S. Direct number can be unlimited because of the plan.
PRODUCT AVAILABILITY
- 1. How do I register for Super U.S. Direct?
You may register two ways: via SMS and the Globe website.
• To register via SMS:
Text SUPERUSDIRECT 699 and send to 8888. You will receive a notification within 24 hours, indicating your own U.S. number and date of expiration.
• To register via the Globe Website
Visit www.globe.com.ph and go to the Super U.S. Direct product page found under the International Tab. Click on the registration link and fill out the following information:
o Mobile Number to be provisioned with the Super U.S. Direct service
o Email address
o Full name
o Alternative contact number
o U.S. state
Once the first step is completed, you will be directed to the payment page to pay for the service via credit card. All major credit cards will be accepted. You will then receive an e-mail confirmation to indicate a successful transaction, while the number registered will receive an SMS reply message notification of the start of the service.
Please note that the postpaid registrations done via the Globe website will not be auto-renewed.
2. How much is Super U.S. Direct and how long is the validity of the service?
Super U.S. Direct is P699 (or approximately $15) and is valid for thirty (30) days. The validity starts on the day that you receive the successful confirmation message.
3. I am a Prepaid subscriber. Do I have to maintain a regular load balance when using Super U.S. Direct?
No, you do not need to maintain a regular load balance when using the Super U.S. Direct service. However, please make sure to load your SIM once in a while to keep it active and avoid expiration.
You must have a P699 minimum load to proceed with the registration.
4. I am an All-New My Super Plan subscriber. Can I avail of Super U.S. Direct?
Yes, you can. Super U.S. Direct subscription fee of P699 will be charged on top of your All-My Super Plans. This cannot be availed as a freebie.
5. Why is the Super U.S. Direct number that I received different from the area code of the state that I indicated in my website registration?
The Super U.S. Direct numbers provisioned are based on the availability of the numbers in the system. The state was requested as part of the credit cardholder details requirement.
6. I am a TM subscriber. Can I avail of this promo?
No. This promo is available to Globe Postpaid and Prepaid subscribers only (including Globe Affinity SIMs and Tattoo).
PRODUCT USAGE
- 1. Can I also call the U.S. at local U.S. rates using Super U.S. Direct?
No, you may only receive calls using your U.S. number. Otherwise, you will be charged Regular IDD rate of $0.40/min to the U.S.
Should you wish to make calls to the U.S., you may avail of Globe Telecom's existing outbound international offers such as IDD Sakto Calls, tipIDD, and IDD Tingi while in the Philippines .
If you are abroad and subscribed to Super U.S. Direct, you will still be able to receive calls using your Super U.S. Direct number. But both inbound and outbound calls will be charged regular roaming rates.
2. Can I still use an IDD promo to call to the U.S., even when I am registered to Super U.S. Direct?
Yes, you may avail of IDD promos to call to the U.S., despite subscribing to Super U.S. Direct.
3. I am already registered to the service. How can people call me through my Super U.S. Direct number?
You may ask people to call you using the Super U.S. Direct number provided. For example, if Super U.S. Direct number is +1-310-123-4567, dialing procedure is +13101234567.
4. How much will be charged when a U.S. number calls my Super U.S. Direct number?
The U.S. caller will be charged the U.S. local rate depending on their plan when calling the Super U.S. Direct number.
5. Can a non-U.S. number also call my Super U.S. Direct number?
Yes, but the non-U.S. number will be charged the regular U.S. IDD rate of their network.
6. Can I use Super U.S. Direct anywhere in the Philippines?
Yes, Super U.S. Direct will work anywhere you are in the Philippines.
7. How about while on Roaming?
Yes, you may use Super U.S. Direct even while roaming. However, both incoming and outgoing roaming rates will apply.
8. Will I still be charged regular Globe roaming rates if I am roaming in the U.S. and receive a U.S. call?
Yes, receiving calls using your Super U.S. Direct number will still be subject to regular roaming rates.
9. Can I choose my Super U.S. Direct number?
Sorry, you cannot choose your Super U.S. Direct number due to system limitations.
RENEWAL AND CANCELLATION
1. How can I renew my Super U.S. Direct service?
For Postpaid subscribers:
Super U.S. Direct registrations made via text are auto-renewed monthly unless you initiate the cancellation of the subscription. Super U.S. Direct registrations made via the Globe website is not auto-renewed.
• You will be informed via SMS notification of the renewal of the Super U.S. Direct subscription three (3) days prior to end of validity. You have the option to stop the subscription anytime by texting SUPERUSDIRECT STOP to 8888 for FREE. Any unused balance will not be returned should you unsubscribe before the expiry period.
• You can still avail of the Super U.S. Direct service again. Just text SUPERUSDIRECT 699 to 8888. Make sure to register within five (5) days from the expiry date to keep the same U.S number.
For Prepaid subscribers:
Super U.S. Direct service is not auto-renewed.
• Text SUPERUSDIRECT 699 to 8888 to renew your Super U.S. Direct subscription. Kindly register within five (5) days from the expiry date to ensure that you get to keep your Super U.S. Direct number.
• You will be informed via SMS notification of the expiration of the Super U.S. Direct subscription three (3) days prior to the expiry date.
2. When can I renew my Super U.S. Direct subscription?
You can only renew your Super U.S. Direct subscription once the service expires. You will be informed via SMS notification that your subscription has expired and to renew your service within five (5) days to retain your U.S. number.
3. I am a Prepaid subscriber using Globe Super U.S. Direct. Can I renew my subscription despite being currently subscribed to the service?
No, you may only renew your subscription as soon as your current subscription expires.
4. I am a Postpaid subscriber and I registered via the website. Why is my service not auto-renewed?
Registrations made through the Globe Website are not auto-renewed to protect credit cardholders against possible fraud.
5. Will I be informed before my Super U.S Direct subscription expires?
Yes, you will receive an SMS notification three (3) days prior to expiry. If you registered via Globe website, you will also get an email notification ten (10) days prior to expiration
You may also inquire the status of your subscription by texting SUPERUSDIRECT STATUS to 8888 for FREE.
6. How many days can I keep my Super U.S. Direct number after expiration?
You can still retain your existing Super U.S. Direct number if you renew your subscription within five (5) days from the day of expiration or from the day when you unsubscribed.
7. If I failed to renew my subscription after five (5) days, can I still get my old U.S. number?
No, if you fail to renew your subscription after five (5) days, you cannot get your old U.S. number, since the system will now provide you with another random U.S. number.
8. Can I renew my Super U.S. Direct service via registration even while on roaming?
Yes, you may. But roaming rates will apply for texts sent to renew subscription. You can also renew your subscription through the Globe Website.
For registrations via text, you will be charged the regular roaming rates on top of the P699. For registrations via the website, you will be charged P699.
9. How will I know if my Super U.S. Direct subscription is still active?
You may inquire the status of your subscription by texting SUPERUSDIRECT STATUS to 8888 for FREE.
10. When does the validity of my Super U.S. Direct number begin?
Your Super U.S. Direct service validity begins as soon as you receive the SMS notification indicating your U.S number.
11. I want to stop my subscription to the service. What do I do? Will I also get my money back?
To stop your subscription, text SUPERUSDIRECT STOP to 8888 for FREE. This applies to registrations made via text only. For registrations made via the website, you will have to wait for the expiration of the service or request a customer service representative to deactivate the service.
Sorry, you will not be able to get your money back for the remaining active days. Your service will expire upon sending SUPERUSDIRECT STOP to 8888 for FREE.
12. How do I get more information on the service?
Text SUPERUSDIRECT INFO to 8888 for more information. This is FREE of charge.
13. What is the promo duration?
Promo runs until April 30, 2012 per DTI-NCR Permit No. 0016, Series of 2012.
