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Extended Free Calls, Texts, and Data to Customers in Kazakhstan - Globe Newsroom

Globe Extends FREE Calls, Texts and Data to Customers in Kazakhstan amid Unrest

In light of the current situation in Kazakhstan, Globe is providing assistance in the form of FREE calls, texts and data to customers currently roaming in the country.  This will allow Filipinos there to use Globe’s roaming services to connect with and update their loved ones of their status.

The company is extending 15 minutes of incoming and outgoing calls, 15 texts to all networks and 1 GB data (whichever service is currently available) good for seven days at no extra cost.

“We understand how connectivity is of utmost importance to our customers in Kazakhstan.  We wish to provide them assistance to be able to reach out and communicate with their loved ones at home especially during these trying times which are also marked by an ongoing pandemic,” said Coco Domingo, Globe VP for Postpaid and International Business.

Customers only need to connect to Globe’s roaming partners, Beeline (Kar-Tel) and Mobile Telecom-Service LLP to enjoy the free roaming service. There is no registration needed as the goodwill offer will be automatically seeded to customers detected in Kazakhstan. A confirmation message will be sent to customers advising them that the free roaming offer is ready for use. 

To make a call, dial “+”+ country code + area code + telephone number (ex. +63773101212) or dial “+” + country code + mobile number (ex. +639171234567). To send a text, type “+”+ country code + mobile number (ex. +639171234567). 

To use the free 1 GB data allocation, simply turn on mobile data and data roaming on your phone’s setting, and set the network connection to 3G or LTE. Postpaid customers are encouraged to only turn on their mobile data and data roaming once they have received the activation message. 

Rising fuel prices triggered one of the biggest protests in Kazakhstan, sparking anti-government riots.

Globe has been prioritizing the safety of its customers worldwide. Last February and August, the telco also provided prepaid load and postpaid bill adjustments to its customers in Myanmar and Afghanistan after similar unrests there.

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