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Globe Group’s Channels Ready to Support Customers - Globe Newsroom

Globe Group’s Channels Ready to Support Customers, Offers Free WiFi in Hospitals as Tighter Restrictions Enforced

KonsultaMD offers ‘fast pass’ consultation; Antiviral drug now available via HealthNow

Globe’s service channels are ready to provide support to the needs of our customers as tighter restrictions are enforced in Metro Manila and other areas amid a rise in Covid cases.

Our customer support Hotline Digital Assistant (02) 7-730-1000 is available 24/7 to cater to self-service transactions. Customers may also opt to visit Globe’s official Facebook and Twitter for assistance.

Globe At Home customers are also welcome to its Viber communities, where they can get helpful tips, updates on offers and maintenance activities, and more. At present, there are eight viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao and Valenzuela. Learn more by visiting

Customers can use the New GlobeOne app to register for Prepaid promos, buy load, and redeem Rewards points. They can also submit a request for service or account reconnection through the old GlobeOne app.

Broadband Postpaid customers may access the official Globe At Home app to view and pay bills, upgrade plans, and book a technician visit. Globe assures customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request.

Free GoWiFi in hospitals

GoWiFi, the largest public WiFi service in the Philippines, is extending free and unlimited internet access in select hospitals nationwide starting January 5 to January 31, 2022, to provide connectivity to medical frontliners, patients, and their loved ones.

The internet service will be available in the following sites:

GoWiFi Available Locations (Metro Manila and North Luzon)
GoWiFi Available Locations (South Luzon, Visayas, Mindanao)

Globe’s GoWiFi is also present in over 3,700 areas including supermarkets, malls, local government units (LGUs), airports, and transport terminals, where free minutes of internet connection is accessible daily.

To use free GoWiFi, simply connect to @FreeGoWiFi or @<site>_FreeGoWiFi hotspots using a WiFi-enabled device, and start surfing. The service is available to all users regardless of their network provider.

For more details on how and where to utilize the free internet service, visit

Oral antiviral drug vs. COVID-19 now available via HealthNow

Molnupiravir, the investigational drug used to prevent the spread of COVID-19, is now officially available on the HealthNow app. Molnupiravir helped cut the rate of hospitalization and death by half in a trial of mild-to-moderately ill patients who had at least one risk factor for the disease, according to reports. 

HealthNow Infographic on Consultation and Molnupiravir

COVID-19 positive patients interested in Molnupiravir may consult with a doctor on the HealthNow app to check eligibility. Just use promo code MOLNUCON to get P100 off the Consult Later service.

HealthNow gives users convenient access to healthcare providers for teleconsultation, medicine deliveries, and soon, home-service diagnostics through its easy-to-use app.

KonsultaMD Fast Pass Consultation

KonsultaMD meanwhile, a portfolio company of 917Ventures - the country's largest corporate venture builder wholly-owned by Globe, is also offering patients a fast-pass service for only P500 per consultation. Talk to a doctor within a waiting time of 5 minutes or get your money back.

KonsultaD Fast Pass Details

Regular KonsultaMD plans remain as low as P60 per month for individuals, and P150 per month for groups of five.

"Our situation has taken away the reluctance of many Filipinos to try telehealth services. People are looking for ways to stay safe from the virus while our hospitals are overwhelmed with patients. KonsultaMD has become a platform that connects Filipinos to much-needed medical consults for non-emergency cases,” said Cholo Tagaysay, CEO at KonsultaMD.

For more information about HealthNow and KonsultaMD, visit ,

Another 917Ventures portfolio company, EdVenture is extending a P500 voucher for any single tutorial session. Just type in the promo code HELLOEDV to avail of the voucher. This is part of the firm’s initiative to help parents with their children’s education especially in the wake of tighter restrictions.

Edventure Voucher

EdVenture is an online learning platform that provides support to parents, teachers, and other school stakeholders. It offers online tutorials for students, online consultation for parents, and professional opportunities for Filipino teachers.

To know more about EdVenture, visit

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