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KonsultaMD, Viber PH Connect Filipinos to Telehealth Services - Globe Newsroom

KonsultaMD and Viber Philippines Collaborate to Connect Filipinos to Telehealth Services in Response to Typhoon Odette

Globe's telehealth service provider, KonsultaMD (KMD), has partnered with Viber, one of the world’s leading apps for free and easy communication, in developing a bot that aims to better track families who have been affected in the Visayas, Mindanao, and Palawan regions, as well as provide critical healthcare services. 

The bot can be accessed through any Viber account on either mobile or PC devices, which includes the following features: 

  • Marking one’s self safe - aims to track individuals who may not yet be accounted for in local records
  • Accessing the live list of individuals marked safe within affected regions and provinces. 
  • Direct links to donation channels, telehealth services, and emergency response, as may be needed. 
Free Consultation - KonsultaMD and Viber (Typhoon Odette response)

To avail of free teleconsults, users need only to follow these three steps: 

  1. Visit the Viber chatbot.
  2. Tap “Free Doctor Consultation.”
  3. Caller will be prompted to talk to a KMD doctor through the hotline. Mention keyword “Here For You” to get a free consultation.

The bot was launched last December 22, in response to the need for connectivity support for those affected by Super Typhoon Odette, and will be online until January 31, 2022, as communities rebuild and recover.

“Our main thrust as a telemedicine service has always been to democratize access to quality care without any geographic restriction. As our kababayans bounce back and rebuild their lives following Typhoon Odette, we are here to help and support through our services,” said Cholo Tagaysay, Chief Executive Officer, KonsultaMD. 

With over 1 million Filipino users on the Viber PH Hub, the call and messaging platform is lending their services to the initiative to access more Filipinos nationwide. 

Together with Globe and KonsultaMD, Viber is working together to provide every assistance they can to support Filipinos in Visayas, Mindanao, and Palawan start rebuilding from Typhoon Odette.

“As a communication services provider, we understand the critical role we play in keeping our users connected, especially in times of crises. This partnership with Globe allows us to extend our expertise and support those who are most affected by the typhoon, through features that help them stay in touch with loved ones and also get access to a healthcare practitioner,” said David Tse, Rakuten Viber Senior Director for APAC. “Viber is determined to provide Filipinos in the Visayas and Mindanao regions, as well as those Palawan, important communication tools that can help them bounce back from Typhoon Odette.” 

Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 3 on promoting good health and well-being, and UN SDG No. 9, which highlights the roles of infrastructure and innovation as crucial drivers of economic growth and development. Globe is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.

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