Globe Telecom Undertakes Preventive Maintenance in Some Rural Areas to Improve Equipment Reliability

Globe Telecom is undertaking preventive maintenance activities in its wireless network facilities from April to December this year, as part of its continuing efforts to improve equipment reliability in several remote barangays and sitios across the Philippines.

“We need to ensure the reliability of our network equipment to continue providing quality experience to our customers, especially in the rural areas,” said Globe Chief Technology and Information Officer Gil Genio.

Globe said the maintenance activities will be executed in the daytime and will cover the following:

  1. Physical tower works such as stability check including bolt tightening
  2. Parts replacement and installation
  3. Alignment, calibration, and testing of antennas and outdoor systems

Given the complexity of some activities including rigorous technical works, the maintenance may require a maximum of 5 hours to complete. Selected areas where maintenance works are scheduled will experience a temporary service interruption for 2G, 3G, and LTE wireless services. Aside from customers of mobile services, Globe shall also notify  wireless broadband customers who will be affected via SMS or email prior to the scheduled maintenance activities.

Globe continues to invest in its network improvement programs to support the increasing demand for data services of its customers. Globe has earmarked a capital expenditure guidance of P63 billion for 2019 to address the robust data traffic growth and support its increasing customer base with its ramped-up network modernization program. Globe saw its mobile data traffic increase by 59% to 956 petabytes in 2018, fueled by more customers streaming videos on their smartphones and tablets.

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