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Globe Steps Up Measures to Mitigate Impact of Pandemic to Customers - Globe Newsroom

Globe Steps Up Measures to Mitigate Impact of Pandemic to Customers

It has been over five weeks since the enhanced community quarantine in Luzon was put into effect and throughout that period, Globe Telecom remains unwavering in its commitment to assist customers and mitigate the impact of this pandemic.

Globe has put in place comprehensive initiatives that keep customers, and frontliners connected, safe, and informed.  These range from free WiFi, provisioning mobile phones to public hospitals, medical supplies donation, free mental and general health consultation, continuous home broadband installation, credit extension to postpaid customers, and load loan for prepaid customers, among other services.

"Being at the forefront of the country's digitalization initiatives, the unprecedented impact of the pandemic underscores the potential of fully utilizing technology in all aspects of our daily life.  The health crisis may have given us an opportunity to change the way we use technology and adapt to new ways of doing things,” said Ernest Cu, Globe President and CEO.

Staying connected  

As a telecom service provider, Globe’s primary responsibility is to ensure that its network is up and running and that customers continue to have voice, text, and broadband connections even while at home. 

Thus, Globe technicians, field engineers, and other members of the company’s critical skeletal force, relentlessly go to work every day—manning the network, doing house calls, installing or repairing telecom equipment even when faced with numerous challenges, in order to address customers' communications needs.

At the same time, to help frontliners like hospital staff, the armed forces, police, navy, and rescue teams, Globe turned over 1,000 preloaded mobile phones which they can use to coordinate with their respective teams and for hospitals, to communicate with patients.

Various Globe brands are also doing their part to help. GoWiFi services are available for free in quarantine facilities, hospitals, and supermarkets across the country. Globe Postpaid and Globe At Home extended the time for customers to settle their bills to ease their financial burden, aside from giving data boosts. Globe Prepaid and TM offered prepaid loan credits and affordable promos with higher data allocation.

Staying safe

Being a telecom company does not stop Globe from doing its part in looking after the physical, mental, and emotional well-being of those trying to cope with the current situation.

Through its customer donation channels such as Globe Rewards and GCash,  Globe was able to raise over Php 43 million which was turned over to hospitals and used to support frontliners with medical supplies and personal protective equipment.  KonsultaMD, an affiliate of Globe, in partnership with the Department of Health (DOH), provided free unlimited access to licensed doctors for one month if customers subscribe to the telehealth service on or before April 30.  

In addition to medical consultation, Globe partnered with UP Diliman PsycServ, HOPELINE 2919, UNICEF and Bantay Bata 163 to provide free psychotherapy, counseling, and children's support to anyone in need.  Globe also encourages its customers to share through the Hope Bank Facebook Community, inspiring stories and messages of upliftment to those suffering from fear, stress, anxiety, and depression.

Staying informed

To combat fake news while keeping its customers informed about the pandemic, Globe is giving free data access to various government websites and toll-free COVID-19 hotlines across government agencies and LGUs.

Globe also launched eLibrary to provide free downloadable ebooks and interactive videos for K-to-12 students nationwide to help students do continuous learning at home.  Teachers and students interested in advancing their knowledge may also visit DepEd Commons, a new online learning platform, without incurring data charges on their Globe or TM-powered smartphones.

To know more about Globe's  initiatives during the health crisis, please visit

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