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Over 640K Customers Experienced Vastly Improved Services in March - Globe Newsroom

Over 640K Customers Experienced Vastly Improved Services in March; Batangas, Pampanga and Laguna Most Improved with New Builds, 4G LTE Expansion

Showing that it cares and listens to the needs of its customers for better connectivity as the pandemic continues, Globe has ramped up its network builds and site upgrades in March this year.

The company’s installation of 104 new sites and 982 sites upgraded in March 2021 have resulted in a better mobile experience for at least 644,108 Globe Prepaid, TM and Globe Postpaid customers in different provinces all over the country.  These customers have noted at least 50% speed improvement since the new sites and site expansion were completed in various areas in March. 

The improved services have translated to better mobile experience especially for those who are considered “data savvy” customers who use an average of 5GB or more Average Traffic Per User or ATPU.  These customers account for more than 500,000 or 80% of customers who have experienced an improvement in their services.

“More than meeting our expansion targets this year, we want to give our customers a better and far reaching network that will improve their lives amid the various challenges of the pandemic. Better connectivity, reliable, and accessible internet are the services that we are giving our customers,” said Ernest Cu, Globe President and CEO.

Batangas, Pampanga and Laguna recorded the most customers with improved mobile experiences. This is expected because Globe’s LTE network was further upgraded and its coverage extended in these provinces.

NCR, Misamis Oriental, Cebu, Davao Del Sur, Cavite, Rizal and Maguindanao comprised the top 10 provinces where customers experience the benefits and advantages of Globe network builds and expansion.

To enjoy these improved services, customers all over the country who are still using 3G SIM cards should upgrade to 4G/5G devices and 4G/5G SIMs now.  Globe assures customers, who will switch to the new standard of mobile data, will keep their old numbers when they do so.  If quarantine protocols in their respective areas allow, customers can go to the nearest Globe Store to change their SIM cards for FREE.   For more information, please go to  They are also encouraged to update their handset firmware to the latest available on the system for better mobile data experience.

Customers who wish to upgrade their mobile devices can also check all Globe stores to see the affordable and available 5G-ready 4G/LTE capable mobile devices.

Globe strongly supports the United Nations Sustainable Development Goals (UN SDGs) particularly UN SDG No. 9 that highlights the roles of infrastructure and innovation as crucial drivers of economic growth and development.

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