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Power Failure Causes Service Outage in Selected Areas Hit by Agaton - Globe Newsroom

Power Failure Causes Service Outage in Selected Areas Hit by Agaton

Globe readies Libreng Tawag, charging stations

Power failure has affected access to calls, text, and data connectivity in several towns in Visayas as Tropical Depression Agaton continued to cross the Philippine land mass. 

As of 9 a.m. on Monday, April 11, call and text service outages were reported in 24 towns in Leyte, 16 in Southern Leyte, 10 in Bohol, and 4 in Cebu while data connection (3G and LTE) were affected in 24 towns in Leyte, 15 in Southern Leyte, 10 in Bohol, and 2 in Cebu. 

The initial landfall of slow-moving Agaton hit Guiuian, Eastern Samar as a tropical storm early Sunday morning. It has since weakened into a tropical depression, but state weather bureau PAGASA is expecting a second landfall. 

Globe is also readying its Libreng Tawag and Libreng Charging stations in storm-hit areas as soon as it is safe to do so.

Globe is likewise monitoring the track of another weather system, Tropical Storm Malakas, which has been brewing off Eastern Mindanao outside the Philippine area of responsibility.

As part of its intensified disaster preparedness program, Globe assures the public that its technical and support personnel are always on call to immediately restore communication services as needed in affected areas.

Globe advised residents on the storm’s path to stay tuned to PAGASA updates and heed local government units’ evacuation calls. It urged residents to store enough food and water for the entire family (including pets), prepare emergency supplies and kits, keep extra batteries for their flashlights, and charge their mobile phones.

Globe is prepared to activate existing GoWiFi facilities to provide additional internet connection in nearby areas as the need arises.

“Globe stands ready to support and help its customers and local communities during times of disasters.  Our service and technical teams will do what is necessary to keep our customers connected,” said Yoly Crisanto, Globe Chief Sustainability Officer and SVP Group Corporate Communications Officer.

Globe, likewise, provides its customers free data access to the website of the National Disaster Risk Reduction and Management Council (NDRRMC) and PAGASA for updates. The company is urging Filipinos to only tune in to legitimate and trusted news sources for correct information.

For more information, follow GlobeBridgeCom or visit for the latest #StaySafePH advisories. 

Globe remains steadfast in its commitment to support Filipino communities in line with the United Nations Sustainable Development Goals, particularly UN SDG No. 9, which highlights the roles of infrastructure and innovation as crucial drivers of economic growth and development.

To know more about Globe’s sustainability initiatives, visit   

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