I paid my bill/s on time and in full, but did not register in the form before the end of the month. Am I still qualified for the raffle?
No, you won’t be eligible to join the raffles anymore if you fail to register in our form before the raffle draws by the end of each month.
Drawing of winners for the monthly raffles will happen after the end of each month, and drawing of winners for the grand raffle will happen after April 30, 2023.
Note that you must complete the following to be considered for the raffle:
- Register at glbe.co/GAHBillspay until April 30, 2023.
- Pay February, March, and April 2023 bills on time and in full via any payment channels.
Can I earn more raffle entries in a month if I pay more than once or if I use more than one payment channel in a month?
Only your first on-time and full Globe At Home bill payment for the month will be considered when earning raffle entries for the month.
How will I know if I won?
Winners will be contacted via SMS and call by the Globe At Home team regarding their prize.
How many times can I win?
A customer may win the monthly raffles once, but they still have a chance to win the grand raffle. For the grand raffle prize, a customer may win only once.
Why can’t I redeem Rewards in the GlobeOne App?
- Voucher can only be redeemed via the GlobeOne app within the given promo period.
- Ensure that you have good signal reception and data connection before transacting.
- Update your GlobeOne mobile app regularly.
- Make sure to follow and be guided by the Terms and Conditions (i.e. code has expired, code has been fully redeemed, redemption period, limited redemption, offer is for a specific account type).
- Check our Globe Rewards page to learn how to claim your Globe Rewards points.
What happens to items affected by fortuitous events? Is this covered by insurance? What's the duration for replacement?
In the case that items or the box are damaged during transit, there will be no additional cost to Globe At Home. The duration for replacement is one to two days.
The device is broken. How can I have it replaced?
The warranty covers replacement of device if broken only during transit. Globe At Home will deliver the replacement straight to your address.
How do I report if I have concerns with my bill payment ?
- Open your GlobeOne app.
- Select your Globe At Home account.
- Click “My Transactions.”
- Under Bill Statements/Bill Payments, click “Ask for Help.”
- You will be redirected to Globe At Home’s Facebook Messenger, where you can raise a ticket to inquire about the bill payments or the promo.
I paid my bills on time and in full within the promo period. Why did I not receive any raffle entry?
Kindly note that for the monthly raffles, only your first bill payment in the month will be considered for raffle entry.
If you still have concerns with earning raffle entries, you may raise this via Globe At Home’s Facebook Messenger.
I won the monthly or grand raffles but did not receive any SMS for my Globe Rewards Points.
For concerns with receiving your Rewards Points won, you may raise this via Globe At Home’s Facebook Messenger.