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How to Read the Globe At Home Bill

Feeling confused about your billing statement? Choose your current scenario below and check out our quick guides to help you understand your Globe At Home bill better.

I Have a General Globe At Home Bill

Watch the video to see your due date, understand the parts of your bill, and know the breakdown of your monthly total.


I’m a New Customer with My First Bill

Wondering why your first few bills differ from the Plan you availed for? Click the bill sample to learn what charges to expect in your bill as a new Globe At Home customer.

Your upfront payment of one or two months' fee to your technician or upon availment of plan will be credited in your first bill already. It's possible that your first bill will have a negative balance if your upfront payment is greater than all the charges in your first bill. If this happens, you don't have to pay for your first bill.

I Just Upgraded to Fiber

Welcome to Fiber! You can now enjoy improved stability and more consistent speeds with your fresh modem upgrade.

    •    If you moved to Fiber and retained your Account Details

Don't worry, your first bill will reflect charges from your old plan and your new GFiber plan.

    •     If you moved to Fiber with a New Account Number and Balance Transfer

Certain Globe At Home account details may have been updated upon upgrading to Fiber. Watch the video to learn the new details and charges to expect in your next WiFi bill.


Please make sure to reference the materials given to you by your modem technician for your new account number. You may also check your GlobeOne app.

I Have Remaining Balance from My Previous Bill

If you missed payment for any of your previous bills, this is reflected as “Remaining Balance” on your current bill. You'll notice that there's a difference between the due date for your current month’s service charges and the due date for your remaining balance.

I Availed a Device/Equipment Installation

Any device installment you've availed together with your broadband plan will be reflected on your bill. A counter (e.g. 1 of 24) will help you keep track of your current installment number out of the 24 installment payments for your availed device.

My Current Plan’s Speed was Upgraded

Notice something different with your speed? Here's why.

  • Your current plan's speed was improved while still having the same Monthly Plan Fee as before. This means that the prorated fee for your old plan plus prorated fee for your new plan should equal zero.
  • There will be no changes to the Monthly Service Fee coming from your plan's speed upgrade.

How to Pay the Globe At Home Bill


  1. Make sure your contact details are updated to receive your bill on time.
  2. You can view your bills via a link sent to you through a text message. Click on the link and wait for a one-time verification code to access your bill. Connect to the internet and a PDF viewer is enabled on your device. Check our FAQs if you have more questions on this.
  3. Visit the list of Globe’s Official Payment Channels to know which payment facilities have real-time payment posting. For an easy payment experience, we encourage you to view and pay your bills using the ways below.


Via GlobeOne App

STEP 1: Open the GlobeOne app and select the postpaid account you want to pay for.

STEP 2: Check your bill on the account dashboard and tap the “Pay now” button. You may view your detailed bill by tapping “View breakdown” or simply tap “Download PDF” to get a copy of your current bill.

STEP 3: Nominate the amount you want to pay for then tap the “Proceed to payment” button.

STEP 4: Review your details then tap “Confirm & Pay.”

  1. GCash
  2. Credit or Debit card

STEP 5: After a successful payment, an SMS and email confirmation will be sent to your account.

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Via Globe Online Bill Payment

STEP 1: Access our online payment services and provide the details. You can also pay for multiple accounts in one go by clicking the “+ Add Account” button.

STEP 2: Select payment method: Debit/Credit Card or GCash then confirm the payment.

Read FAQs

Via Globe At Home Auto Pay

Want your monthly bill payments to be automatic? Enroll in our Auto Pay Program today!

Read FAQs

If you're an existing Globe At Home customer experiencing financial challenges, don't worry. We can help you keep your account with our Financial Care Program.

GCASH APP

Fast & Secure Mobile Payments

Get your Globe At Home Postpaid payments posted in real-time when you pay using the GCash app.

GLOBEONE APP

One Touch Away

Monitor your account and pay your Globe At Home bills with our all-in-one app.

SUPPORT

Need Help?

Get fast and real-time help for your Globe At Home account concerns.

FAQ

Where do I find my bill?

You can easily find your bill in your registered email address or your Globe at Home app dashboard.

What is on my bill?

Your bill contains your main account details like your account number, billing cycle, and bill due date.


Charges you will find:

  • Monthly Service Fee (MSF) : 30 Day Monthly Service Fee
  • Installation Fee: ₱2,400 divided in 12 bills 
  • Prorated Charges: Charges from installation date to start of 30 day billing cycle for your MSF

What is Unli G2G on my bill?

Your bundled landline charges will be waived for all calls to Globe networks for 24 months within your lockup period. After the lockup expires, this will become a paid service for ₱99/month if you choose to continue the free unli landline service.

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