Reset Your Home Prepaid WiFi

Step 1

Open your Globe At Home app and make sure you have enough load for data.

Step 1
Step 2

Check your signal indicator. There should be no red lights. If there are, proceed to the next step.

Step 2
Step 3

Ensure the power adapter is plugged to a 220V outlet.

Step 3
Step 4

Press the restart button at the back of the modem. For better signal, position your modem near a window.

Step 4

Optimize your home internet experience with these tips and reminders


Clean the modem regularly. Make sure that the modem casing’s ventilation is always dust-free.


Turn off and disconnect the power adapter when not in use.


Enjoy Prepaid WiFi in your own home and don’t use it outside. Plugging the device in the car can cause damage.


Don’t drop or let the modem get wet.


Don’t place it near a television, radio, or refrigerator.


Don’t place it inside the cabinet.


Enjoy rewards exclusively for you.

Earn points and redeem exclusive data promos of up to 15 GB via the Globe Rewards app.