STEP 1: Open your GlobeOne app, tap “More”, and then tap “Help”.


STEP 2: Tap “Make account changes”, and then tap “Okay” to proceed.


STEP 3: You will be directed to Facebook Messenger to talk to Gie of Globe. You will be guided by Gie on how to proceed.


Note: Request is subject to checking for eligibility.

Screenshot on GlobeOne App 1
Screenshot on GlobeOne App 2
Screenshot on GlobeOne App 3

Learn More About Transfer of Location

Requirements

Provide the following requirements to process your request:

  • Account details (will be used to verify the identity of the applicant)
  • Current location or address
  • New location or address
  • Preferred installation date

Processing Time

Your request will be processed within 48 hours and you'll receive an update on your installation schedule based on your preferred date and time.

Upgrade Request

The technology in your new location will be subject to availability of Fiber in the area. If you’re a Fiber user and the area only has DSL available, you’ll be downgraded to DSL. If Fiber is available, you’ll be upgraded to Fiber. You’ll be informed of any upgrade or downgrade before your installation date.

Fees

Transfer of Location is free for Globe At Home customers. Also, it won’t incur pre-termination fees.

Lockup

Transfer of Location won’t refresh your lockup. If you’re within lockup, it will continue the existing lockup. If you’re out of lockup, it won’t be refreshed.

GCASH APP

Fast & Secure Mobile Payments

Get your Globe At Home Postpaid payments posted in real-time when you pay using the GCash app.

GLOBEONE APP

One Touch Away

Monitor your account and pay your Globe At Home bills with our all-in-one app.

SUPPORT

Need Help?

Get fast and real-time help for your Globe At Home account concerns.

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