STEP 1: Open your GlobeOne app, tap “More”, and then tap “Help”.
STEP 2: Tap “Make account changes”, and then tap “Okay” to proceed.
STEP 3: You will be directed to Facebook Messenger to talk to Gie of Globe. You will be guided by Gie on how to proceed.
Note: Request is subject to checking for eligibility.
Learn More About Transfer of Location
Requirements
Provide the following requirements to process your request:
- Account details (will be used to verify the identity of the applicant)
- Current location or address
- New location or address
- Preferred installation date
Processing Time
Your request will be processed within 48 hours and you'll receive an update on your installation schedule based on your preferred date and time.
Upgrade Request
The technology in your new location will be subject to availability of Fiber in the area. If you’re a Fiber user and the area only has DSL available, you’ll be downgraded to DSL. If Fiber is available, you’ll be upgraded to Fiber. You’ll be informed of any upgrade or downgrade before your installation date.
Fees
Transfer of Location is free for Globe At Home customers. Also, it won’t incur pre-termination fees.
Lockup
Transfer of Location won’t refresh your lockup. If you’re within lockup, it will continue the existing lockup. If you’re out of lockup, it won’t be refreshed.
