STEP 1: Open your GlobeOne app, tap “More”, and then tap “Help”.
STEP 2: Tap “Make account changes”, and then tap “Okay” to proceed.
STEP 3: You will be directed to Facebook Messenger to talk to Gie of Globe. You will be guided by Gie on how to proceed.
Note: Request is subject to checking for eligibility.
Learn More About Transfer of Location
Requirements
Provide the following requirements to process your request:
- Account details (will be used to verify the identity of the applicant)
- Current location or address
- New location or address
- Preferred installation date
Processing Time
Your request will be processed within 48 hours and you'll receive an update on your installation schedule based on your preferred date and time.