Reinvent your home with Home Prepaid WiFi

Here’s a complete list of official online channels where you can buy Home Prepaid WiFi modem and your favorite HomeSURF and HomeWATCH promos.

FAQ

I'm experiencing poor to no internet connection. What should I do?

Here are some basic troubleshooting tips:

  • Check the right-most modem light (#5) if it's in blue or red. If red, it means that the signal is poor.
  • Check GUI Home Page for signal strength. If bars have no color, it means that the signal is poor.

To get better signal strength, reposition your modem near the windows and check if the color of bars is improving.

Can I use other SIMs besides the one packaged with the kit?

You can only use the Prepaid WiFi SIM that's inserted in your modem. To avoid issues with your connection and promo subscriptions, please do not remove the Prepaid Home WiFi SIM card from the modem.

How do I change my modem name and password?

1. Connect your mobile/tablet/desktop to your modem via WiFi. If you’re not automatically connected, open your WiFi settings, select your WiFi network, and enter your password.

2. On your device's browser, type 192.168.254.254 to access your modem’s dashboard. Please make sure you're connected to your modem. Otherwise, it will be inaccessible.

3. Once the site has loaded, click Login.

4. Enter your modem's default username and password, which can be found at the back of your modem or by clicking the Help button.

5. Click WLAN on the top-left drop-down menu and choose WLAN Basic Settings. Input your new network name and modem password.

6. Click "Apply" to save your settings.

How many devices can connect to my Globe At Home Prepaid WiFi?

Your Globe At Home Prepaid WiFi can be used for light to moderate surfing, downloading, and streaming for up to five simultaneous connections.

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