When it comes to Christmas, Filipinos love to live larger than life. Whether it is extending a day of celebration into 120 days, throwing a record number of holiday parties, or even spreading cheer to as many relatives as possible, we sure know how to celebrate.
This shows in our traditions, too: attending Simbang Gabi, getting together for Noche Buena, and of course, staying up until midnight to exchange presents. Filipinos have made gift-giving a norm and gift-shopping itself the holiday activity to participate in, not just for the shoppers but also for the sellers.
The pressure of shopping becomes inevitable as the holidays turn into a frenzy. With more and more customers flocking into stores and online shops, how can retailers create a better holiday experience for them?
Well, there is no need to call Santa. We at Globe Business aim to empower you with productivity-boosting tools that will help you in addressing your customers’ needs. Check out our enterprise solutions below:
Gift #1: Scaled Support
This season is all about giving. What better way to display generosity as a business than through great customer support?
As every retailer knows, a sale does not simply end after a purchase. Businesses have to be present in every step of the customer journey. And a great way to be present is through an internet connection that can service demand, especially during this Christmas rush.
With Burstable Globe Internet Services (BGIX), not only can burgeoning enterprises experience dynamic bandwidth allocation while managing high-volume traffic, but they can also address varying connectivity needs with speeds bursting from 10 Mbps up to 10 Gbps.
For online retailers holding annual holiday sales, this can be especially useful for keeping up with increasing website visits. Since BGIX is used on a per-need basis, retailers can choose when to “burst” bandwidth. As they become masters of scale, they can, at the same time, increase productivity, maintain agility, and provide seamless accessibility for customers—spreading value and cheer all around.
Gift #2: Synergy at Work
The workforce is just as important as the shoppers who visit stores. Given that the majority of an adult’s waking hours are spent at work, it is crucial that employees are equipped with the technologies to make their jobs easier, especially during the busiest season of the year.
The best way to promote seamless workflows is to ensure rapid collaboration among teams. This is where G Suite comes into play. Whether it is conducting quick catch-ups with branch managers through Google Hangouts, sending important reminders to different teams via Calendar or Gmail, or creating websites for big Christmas events using Sites, our G Suite bundles can be a boost for your hardworking team.
It does not only promote synergy among colleagues, but it also creates a more positive environment in the workplace leading to productivity, efficiency, and of course, better customer service.
Gift #3: Superior Service
Filipinos are known as one of the most hospitable people in the world—and there is no better time to strut our best quality than during the holiday season.
As the festivities bring in more buzz in business, customized messages are the perfect way to display superior service, just with the push of a button.
With Amber, a text messaging platform powered by Globe Labs, retailers need not worry about reaching the right customers. Not only does the solution enable creating and managing multiple subscriber lists, but it also allows real-time message distribution—an easy way for you to send product updates and exclusive offers, especially at this time of the year.
Through sending personalized bulk texts with number-masking capabilities, businesses can enjoy better brand recall, increase credibility through customized numbers, and have the luxury of crafting tailor-fit messages that speak directly to the heart of its target market.
So, when it is time to greet your customers a personal “Merry Christmas!”, your company’s small gesture will surely go a long way.
‘Tis The Season To Be Techy
Since Christmas is just a few days away, now is the perfect time to spread holiday cheer!
With the tireless service that leaders and teams render, it is only fitting that they take advantage of technological solutions to help create merrier experiences not only for busy shoppers but also for themselves.
While it is true that a happy worker is a productive worker, nothing is more accurate than this: an individual who makes progress in meaningful work with the help of the right tools ultimately becomes a happy worker. And it has been proven time and again that happy people share their happiness to lift others up and create positivity around them.
Happy holidays, everyone!
Interested to learn more about our products and solutions? Arrange a consultation with a Globe Business Advisor today.