NextGen CX Solutions

Empower your operations with smooth, end-to-end customer experience solutions.

Enable Great Customer Service

Go beyond traditional customer support, interact with customers in real-time, and empower your customers through self-service apps with next generation CX solutions.

Empower Excellent Service

Equip your team with tools that can serve customers better.

Maximize Business Resources

Improve CX productivity and efficiency through modernized and cost-effective platforms.

Work with Interoperable Technology

Integrate with existing technology to elevate traditional customer support and experience.

Increase Confidence in Security

Ensure your business and customer data are protected at all costs with cybersecurity tools.

Choose from our suite of customer experience solutions based on your business needs.

GO Cloud Contact Center

UCCAAS

Managed IP-PBX

SALESFORCE SERVICE CLOUD

SQUADZIP

CYBERSECURITY

All-in-One IP Communications Software Suite

Experience multichannel contact center automation to serve the needs of mid-sized to large organizations.

Seamless Client Interaction & Engagement

Interact with your customers through various channels such as email, chat, and voice calls in just one platform. Plus, you can also enjoy other customer interaction tools such as recording, interaction analytics, and surveys.

Easy Integration & Customization

Set customized settings to meet your business’ needs. Use GO CCC’s built-in capabilities, add integrations from the app marketplace, or build on the open platform to create a unique customer service ecosystem.

Better Team Performance & Management

Collect insights across channels with real-time dashboards and up-to-the-second analytics with GO CCC’s AI-powered management engine. With a single click, you can get the best results based on its generated staffing plan.

Seamless Communication Solution

Give customers flexible collaboration tools so they can work anywhere--on a computer, desk phone, or a smartphone with an all-in-one communication solution.

Unified Communications as a Service (UCCaaS) provides a user-friendly, web-based complete telephony system for users to manage their workflows while integrating voice calls, instant messaging, and video conferencing into a single, full-featured platform.

Fully-Managed by Experts

Focus on your business and have your Internet Protocol (IP) telephony fully managed with Globe’s IP Private Branch Exchange (IP-PBX) solution.

Address Your Business Needs

Strengthen your communication infrastructure with call capacity management, inventory reports, call plans, flexible lines, and voice messaging.

Experience Greater Savings

Reduce your expenses significantly by paying monthly fees instead of making a high upfront investment.

Optimize Your Office Space

Seize more business opportunities with the extra space when your call platform and hardware are hosted at a remote location.

Understand your Customers 360°

Provide great customer service with the industry-leading end-to-end CRM platform, complete with a unified 360° view of your customers across all departments.

Connected Service Platform

Boost ROI with digital channels, field service, case management, and workforce engagement - all in one platform.

Personalized & Proactive Interactions

Build trust with a 360 view of every customer and anticipate needs from online to in-person with AI-driven engagement.

Intelligent Agent Experiences

Solve any issue fast with AI-powered tools and cross-team collaboration tools built into every workspace.

Empower your Employees with a Territory Management Solution

Stay on top of your business just as easy as using social media. Squadzip functions as a centralized operations platform combined with the capabilities of a CRM.

Remote Attendance

Make it easier for your employees to clock-in and out whether they are in the office our out winning in the field.

Productivity and Collaboration

Create reports using hundreds of templates in 2 minutes. With proprietary Ziptags and built in ticketing system, you can pull up all records related to an account.

Offline Updating Capabilities

Ensure transparency whether you’re online or offline. Every post and update from your field team features a time and location stamp even if they are not connected to the internet. Post will be uploaded once a stable and secure internet connection has been established.

Secure Business & Customer Data

Add an extra layer of security to protect your enterprise and the customer from threats at every touchpoint.

Identity Access Management

Ensure your business has appropriate access to resources and that you meet increasingly rigorous compliance requirements.

Managed Security Information and Event Management

Detect targeted attacks and data breaches through a set of integrated log management and monitoring tools.

Managed Detection and Response

Safeguard your assets and get localized, all-year cybersecurity support services with a 24/7 security monitoring and investigation system.

Talk to a Business Partner

Let us understand your needs further. Answer a quick assessment form and schedule a consultation with a Globe Business Account Manager.

Arrange a Consultation

Google AppSheet

Empower your business through no-code apps that will help you improve daily operations.

Managed WiFi

Achieve full autonomy through a solution that takes care of your data network for your business operations 24/7.

GPlan Enterprise

Enable your business with GPlan Enterprise and get 12 months of free access to KonsultaMD and GoWiFi.

Business Application Services

Enhance day-to-day business operations with applications designed to raise efficiency and productivity.