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Current Trends in the Administrative & Support Service Industry

  • Evolution of customers into omni-channel shoppers who are looking for a seamless online shopping experience across multiple devices
  • Availability of freelancers or work-at-home agents to serve the BPO industry
  • Accessibility of data analytics and real-time information for enhancing the customer experience
  • Demand for a robust cloud infrastructure as the remote workforce grows and the need for agility and scalability becomes essential
  • Automation of manual duties through Artificial Intelligence (AI), which helps agents focus more on things that matter
  • Increased need to protect and secure company and customer information through cybersecurity tools as remote work becomes the norm
Administrative and Support office employees
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Optimizing Technology for a Globally Competitive IT-BPM Sector

Read on the increased relevance of the ICT/BPO industry in molding different industries before the pandemic and all the more, beyond.

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