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Current Trends in the Administrative & Support Service Industry
- Evolution of customers into omni-channel shoppers who are looking for a seamless online shopping experience across multiple devices
- Availability of freelancers or work-at-home agents to serve the BPO industry
- Accessibility of data analytics and real-time information for enhancing the customer experience
- Demand for a robust cloud infrastructure as the remote workforce grows and the need for agility and scalability becomes essential
- Automation of manual duties through Artificial Intelligence (AI), which helps agents focus more on things that matter
- Increased need to protect and secure company and customer information through cybersecurity tools as remote work becomes the norm
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How to Protect Your Business from Cyber Threats
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Globe Business Solutions to Optimize Your Administrative & Support Service Business
CONNECTIVITY AND VOICE
Experience fast and reliable data connections and provide seamless communications.
PRODUCTIVITY, EFFICIENCY, AND BUSINESS CONTINUITY
Increase productivity, boost operational efficiency, and ensure uninterrupted business operations.
DATA PRIVACY AND CYBERSECURITY
Mitigate risk of data breaches and increase protection against cyberattacks.
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Leading the Resurgence of the Administrative and Support Service Activities Industry
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Optimizing Technology for a Globally Competitive IT-BPM Sector
Read on the increased relevance of the ICT/BPO industry in molding different industries before the pandemic and all the more, beyond.
