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Current Trends in the Administrative & Support Service Industry
- Evolution of customers into omni-channel shoppers who are looking for a seamless online shopping experience across multiple devices
- Availability of freelancers or work-at-home agents to serve the BPO industry
- Accessibility of data analytics and real-time information for enhancing the customer experience
- Demand for a robust cloud infrastructure as the remote workforce grows and the need for agility and scalability becomes essential
- Automation of manual duties through Artificial Intelligence (AI), which helps agents focus more on things that matter
- Increased need to protect and secure company and customer information through cybersecurity tools as remote work becomes the norm
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How to Protect Your Business from Cyber Threats
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Globe Business Solutions to Optimize Your Administrative & Support Service Business
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PRODUCTIVITY, EFFICIENCY, AND BUSINESS CONTINUITY
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DATA PRIVACY AND CYBERSECURITY
Mitigate risk of data breaches and increase protection against cyberattacks.
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