Terms and Conditions for Backup as a Service

  1. Applicable Taxes
    In addition to the Monthly Recurring Fee (MRF), the applicable VAT and other applicable taxes shall be imposed on Customer.
  2. Validity of Offer
    This offer shall be valid for thirty (30) days from the date of receipt of this proposal. Thus, rates quoted may be subject to change after the 30-day period.
  3. Application for the Service
    1. Innove shall process Customer’s application for Service only if the following are provided:
      1. Signed copy of this proposal.
      2. Signed copy of the subscription form
      3. All required credit documentation:
        1. SEC Registration
        2. Articles of Incorporation
        3. Signed Proposal/Conforme
        4. Other documents that may be required by Innove
      4. Payment of all fees and charges, including advances and deposits, if required by Innove
    2. Approval of applications shall be at Innove’s sole discretion. Innove reserves the right to approve or disapprove any application for Service. Innove shall not be required to give any reason for disapproving any application. Customer acknowledges that he has no cause of action for the disapproval of his application.
  4. Acceptance of the Service
    1. Upon completion of installation and successful testing of the Service by Innove, the Service will be turned over to Customer for testing. Within seven (7) working days, if the Service installed is defective, the Customer shall notify Innove of such defect. If Innove confirms the defect, Innove shall perform the necessary corrective actions.
    2. If within the seven (7) working day testing period, the Customer does not notify Innove that the Service installed is defective, the Service shall be deemed accepted and billing shall commence on the eighth (8th) working day from turnover date.
    3. If the Customer rejects the Service in the absence of any defect therein, Innove will cancel the order and deactivate the Service. The cancellation charges in Section VII hereof shall then apply
  5. Payment Terms

    Billing shall commence on the eighth (8th) working day from date of turnover of Service if Service is accepted or deemed accepted by the Customer as stated in Section IV ("Acceptance of Service"). The full amount stated in the Statement of Account shall be paid by the Customer on or before the due date stated in the Statement of Account, without need of any demand, such demand hereby expressly waived by Customer.


    Any US Dollar or other foreign-denominated charges can be paid in Philippine currency at the exchange rate prevailing on the date of payment as set by the Bangko Sentral ng Pilipinas (BSP).


    Payment shall be made on the date specified in the Statement of Account. If Customer fails to pay the MRF within the said period, Customer shall pay a penalty interest on the overdue amount at the rate of 1.5% per month from date due until the same is fully paid. In addition, Innove reserves the right, without incurring any liability, to suspend or temporarily disconnect the Service until the overdue amount, plus interest, is paid in full.


    Any excess payment in respect of one bill may be used by Innove to offset outstanding charges, fees, costs or any other moneys in another bill or may be credited to the next month's bill of the Customer.


    All payments shall be applied first to all overdue penalty interest, then billings in arrears and the balance, if any, to be applied to the current obligation.

  6. Contract Period

    Contract term is for 12 months from the date of acceptance. Thereafter, subscription shall be renewed automatically every year, under the same terms and conditions, provided that neither party has given a thirty (30) day notice of termination prior to the expiry of the subscription.

  7. Cancellation of Order

    In case of cancellation of order

    1. When installation works have been started before turnover of the Private Cloud Infrastructure and/or the BAAS, the Customer shall pay the installation fee quoted or the actual charges incurred during the installation, whichever is higher.
    2. If the Private Cloud Infrastructure and/or the BAAS is rejected by Customer absent of any defect, Customer shall pay the cancellation charges consisting of the following:
      1. Installation fee quoted or actual expenses incurred (whichever is higher);
      2. One month’s bill of the Service, and
      3. Dismantling charges equivalent to the installation fee.
    3. If installation fee is waived, actual expenses shall apply
  8. Termination of Contract

    If the Customer decides to pre-terminate the contract before its expiration, Customer shall pay Innove pre-termination charges as follows:

    1. 90% of charges for the remaining term of the Agreement if pre-terminated within the first year
    2. 60% of the remaining term of the Agreement for bundled equipment provided by Innove

    In addition, the cost of dismantling or disconnecting the Service shall be on the account of the Customer.

    Customer is required to provide a written notice of termination/pre-termination thirty (30) days prior to the effective date of disconnection. Customer shall be liable to pay the recurring charges until the effective date of disconnection regardless of usage.

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