1. DEFINITION OF TERMS
Unless the context otherwise indicates, the following terms shall have the meaning set forth herein:
a. “Add-On Service(s)” refers to additional service(s) availed of by Customer that is on top of the inclusions of the chosen plan and billed on top of the MRF at the current billing cycle:
a.1. “Recurring Add-on Service(s)” refers to additional services/availed of by the Customer that is automatically renewed every thirty (30) days unless the Customer opts-out of the Add-On Service;
a.2. “One Time Add-on Service(s)” refers to additional services/availed of by the Customer that will be provisioned one time and will expire based on stated offer validity.
b. “Administration Fees and Other Charges” refers to the fees and charges that may be charged by Globe such as, but not limited to, administration fees, suspension fees, cancellation fees, late payment fees, reconnection or reactivation fees.
c. “Application Form” refers to the form required to be accomplished by the Customer in order to avail of the Service.
d. “Assignee” is the Customer’s authorized end user of the Service.
e. “Authorized Signatory” refers to the person duly authorized by the Customer to sign the Application Form and to name or replace the SPOC.
f. “Billing Address(es)” refers to the address(es) specified by the Customer where the Statement of Account should be delivered.
g. Bulk Service – refers to an Add-On Service with a definite validity or volume.
h. “Bundled Device” refers to the handset or the device that is provided by Globe to the Customer for the latter to access the Service, the partial or full purchase price of which is included in the MRF.
i. “Cash Out” refers to the amount required from the Customer to avail of the chosen Device of a certain plan.
j. “Customer” refers to the entity named in the Application Form as the party who will avail of the Service.
k. “DBP” means Device Base Price or the cost of the Device purchased from Globe.
l. “Device” is the collective term for Bundled Device and Purchased Device.
m. “Device Amortization” refers to the Device Cash Out of the chosen plan divided by the number of MSP and charged on top of the plan’s MRF.
n. “Downgrade Fee” refers to the amount that will be paid by Customer if Customer downgrades the Service within the MSP.
o. “GCash Amount” refers to the full amount of GCash received by the Customer at the start of plan subscription.
p. “Globe” refers to Globe Telecom, Inc.
q. “Globe Business Customer” refers to a Globe customer classified under the following: Small and Medium Business Group of Globe; and Enterprise Group of Globe.
r. “Globe Business Customer Support” refers to the dedicated customer service for Globe Business Customers.
s. “IMEI” means International Mobile Equipment Identity used to identify a Device.
t. “Line” refers to a Service subscription identified by the mobile number.
u. “MSP” means Minimum Subscription Period which is the minimum period stated in the application form during which Customer is required to maintain the subscription to the Service, otherwise Customer shall be liable to pay the applicable transfer fee, assignment fee, cancellation fee, Pre-Termination Fee or Downgrade Fee should the subscription be transferred, assigned, canceled, terminated or downgraded within such period.
v. “MRF” means Monthly Recurring Fee which is the minimum regular monthly fee paid by the Customer to Globe for the privilege to use the Service.
w. “NTC” refers to the National Telecommunications Commission.
x. “Party” refers to either Globe or Customer. “Parties” refer to both Globe and Customer.
y. “Penalty Fee” refers to the fine imposed for not completing the MSP.
z. “Pre-Termination Fee” refers to the amount that will be paid by Customer if Customer terminates the Service within the MSP.
aa. “Purchased Device” refers to the handset or the Device that is provided by Globe to the Customer for the latter to access the Service, the purchase price of which is not included in the MRF but billed separately in the Statement of Account.
bb. “Redirected” refers to the status of the Service when outgoing services (i.e., outgoing calls, SMS, internet access) are not allowed but incoming services such as incoming calls and receiving of SMS are allowed.
cc. “Roaming Partner” refers to the foreign mobile telephone network service provider with whom Globe has an existing international roaming agreement whereby Globe Customers are allowed to avail of the international roaming service using the network of such foreign mobile telephone network service provider.
dd. “SIM” means Subscriber Identity Module.
ee. “Single Point of Contact” or “SPOC” refers to the person authorized by the Customer to transact with Globe concerning all matters relating to the Service after the execution of this Agreement including additional Service requirements.
ff. “Service” refers to the postpaid mobile telecommunication services of Globe consisting of texts, wireless voice and wireless data services including Value Added Services.
gg. “Temporarily Disconnected” refers to the status of the Service when both incoming and outgoing services are not allowed.
hh. “Unpaid Monthly Installment” refers to the portion of the Cash Out that has not been paid by the Customer in case of installment arrangement.
ii. “Usage Charges” refers to the charges for use of Service not covered by the MRF.
jj. “Value Added Service” or “VAS” refers to services other than texts, wireless voice and wireless data services.