Terms and Conditions for Prepaid Mobile Telco Services

Globe Prepaid Sim Card Terms and Conditions of Use

  1. Globe Telecom's Prepaid Service may be used only if you have all of the following:
    • a valid GSM 900 or multiband cellular mobile phone handset.
    • a valid Globe Prepaid SIM card
    • Prepaid credits (refer to Prepaid User Guide for details on loading airtime value into the user's account) Globe Telecom provides cellular telephone handsets only if purchased as part of a Globe Prepaid phonekit. Handsets are not provided separately from subscriptions or purchases of service. Handsets purchased as part of a Globe Prepaid Phonekit are not replaceable nor is the purchase price refundable in the event of loss or damage.
  2. The Prepaid Service cannot be used on a handset which (a) has been blacklisted by Globe Telecom due to its reported theft, loss, non-payment or other reasons; or (b) has been SIM-Locked for use only with the system of a GSM-CMTS operator other than Globe Telecom. Globe Telecom's records shall prevail in the event of any dispute on the eligibility of particular handset for use with Prepaid Service. Globe Telecom reserves the right to SIM-Lock handsets purchased as part of a Prepaid Phonekit for use only with its own services.
  3. The Prepaid Service requires the purchase of a Globe Prepaid SIM Card. This SIM Card enables the use of a valid GSM 900 or multiband cellular mobile phone handset for Globe's Prepaid Service. The Globe Prepaid SIM card that comes together with a Globe Prepaid SIM Card that comes together with a Globe Prepaid SIM Pack or Globe Prepaid Phonekit contains an initial value. Once this value is exhausted, continued use of the service requires the purchase of Globe Prepaid Call & Text card or loading of value through electronic channels. This card denotes the airtime value to be loaded into your prepaid account. A Globe Prepaid Call & Text card cannot be used with regular SIM cards acquired under Globe Telecom's regular postpaid subscriptions.
  4. Your Globe Prepaid SIM card will expire within two (2) months from first use and any remaining/unconsumed balance will be forfeited. To continue availing of the Prepaid service, you need to reload your Prepaid account within four (4) months from date of expiry. If you do not reload during the four month period from date of expiry, your Globe Prepaid SIM card will be terminated.Terminated Globe Prepaid SIM cards will not be reactivated and mobile phone numbers assigned to such cards cannot be reacquired. You must purchase a new Globe Prepaid SIM Pack to avail of the Prepaid Service. Globe Prepaid SIM Cards and or Globe Prepaid Call & Text cards are not redeemable nor refundable for cash.
  5. All outgoing calls will be subject to Globe Telecom's Prepaid tariff rates prevailing as of the time the calls are made, plus applicable toll charges and taxes. International calls shall be charged at the exchange rate prevailing at the time that such calls are made. Globe Telecom reserves the right to change tariff rates without prior notice. Any change in rates shall be effective on the date of effectivity of the Order of the National Telecommunications Commission (NTC) approving the same.
  6. It is your responsibility to secure, safekeep, and store your cellular telephone handset, SIM card, and Call & Text card, and ensure the security of your PIN and PUK codes. All outgoing calls made through the use of the SIM card shall be automatically deducted from your prepaid account and Globe will not entertain any claims for rebates or refunds due to use by unauthorized persons. You acknowledge and agree that it is inherent in the nature of the prepaid service that Globe Telecom cannot and will not give call details or itemized billing for calls made through the use of any Globe Prepaid SIM card. NOTE: Your PIN (Personal Identification Number) / PUK (PIN Unblocking Key) letter contains your SIM's confidential codes (PIN 1, PIN 2, PUK 1 and PUK 2). Keep this safe. The codes protect you from unauthorized usage of your phone.
  7. The Globe Prepaid SIM Card and Globe Prepaid Call & Text card are non-refundable and non-replaceable in the event of loss, theft, or damage due to your misuse, mishandling, or neglect.Claims of defects in the Globe Prepaid SIM card or Globe Prepaid Call & Text card shall be entertained if brought to Globe Telecom's attention within seven (7) days from date of purchase and only if there has been no prior usage of the cards.
  8. You shall not use the Prepaid Service, handset, SIM card, or Call & Text card for any unlawful, fraudulent, elicit or abusive purpose. Globe Telecom reserves the right to terminate service of any subscriber who shall exhibit abusive usage as determined by the sole discretion of Globe Telecom.
  9. Globe Telecom will not be liable for any direct, indirect, consequential or other damages resulting from any failure in the Prepaid Service or for any loss, damage, theft, or misuse of the Globe Prepaid SIM card, Call & Text card or any handset used as part of the Prepaid Service.
  10. Globe Telecom reserves the right to amend these terms and conditions at any time, with or without prior notice. Rates may change subject to the approval of the NTC.

General Statement

  1. "MyRewardsMyGlobe" ("Program") is a loyalty program of Globe to grant rewards, discounts, and privileges to its subscribers in accordance to Globe's criteria for membership.
  2. Membership in the Program is free of charge and is a privilege granted by Globe. Globe reserves the right to deny, suspend or terminate Membership in the Program for unauthorized, improper, or illegal use of the discounts and privileges under the Program and/or its Products and Services, or in case of breach by a subscriber of his/her obligations in connection with the use of the Products or availment of the Services at its discretion at any given time without any liability.
  3. All active Globe Prepaid subscribers (i.e., SIM still has signal) are qualified to join the Program except Corporate and SME subscribers.
  4. Qualified subscribers are automatically enrolled to the Program. No registration or application is required.

Program Membership Activation

  1. For existing mobile subscribers upon Program launch, a text message shall be sent to the subscribers welcoming them to the Program. Their mobile number will serve as their unique Membership ID. For new subscribers, their membership shall be activated on their first reload transaction.
  2. Subscribers have the option to activate a personal identification number (PIN) to ensure security of the following transactions:

    (1) rewards redemption and (2) transfer of points.

    • Subscribers may activate the PIN by texting PIN ON to 4438.
  3. In cases of SIM replacement via the Globe stores, points earned may be carried over to the new SIM as long as the mobile number is retained.
  4. Subscribers need to maintain a minimum load balance of P1.00 in order to send messages or transact with 4438. Furthermore, the subscribers will be charged P1.00 every time they do the transactions stated below:
    • Points Balance Inquiry: Sending BAL to 4438
    • Rewards Redemption: Sending REDEEM ITEM CODE to 4438
    • Points Sharing: Sending SHARE 10DIGIT MOBILE NUMBER POINTS to 4438

Program Membership Activation

If a subscriber's SIM has no signal, his/her membership to the Program shall automatically be deactivated by Globe.

Program Membership Deactivation

If a subscriber's SIM has no signal, his/her membership to the Program shall automatically be deactivated by Globe.

Disabling 4438 Transactions

  1. A Subscriber may choose to stop all 4438 text transactions by texting STOP to 4438.
  2. If a subscriber decides to redeem, check balance, transfer points, and request to receive all 4438 text notifications after he/she has disabled 4438 transactions, he/she is required to text YES to 4438.

Expiration of Points

Unredeemed points by end year will be expired March 31 of the succeeding year. This will give subscribers until March 30 of the succeeding year to redeem unused points to avoid forfeiture.

Transfer of Points

  1. Active Globe Prepaid subscribers can transfer points to another active Globe Prepaid/Postpaid/TM mobile number.
  2. A subscriber can share a minimum of 1 point.
    • To transfer: Text SHARE 10-digit mobile number of your friend no. of points to 4438. P1/transaction will be charged to the sender.
  3. A subscriber can transfer points for a maximum of five (5) times a day at P1.00 per transaction.

Information on Points Balance

  1. A balance notification message from 4438 containing the current points balance of the mobile number will be received by Globe Prepaid subscribers within 7 days from the date of the reload transaction.
  2. Prepaid subscribers may also inquire about their available points for redemption via texting BAL to 4438 at P1.00 per transaction.
  3. Subscribers on roaming will not be able to receive points balance. A subscriber may contact the Globe Roaming Hotline by dialing 2199 using his/her Globe mobile phone for information needed.

Rewards Redemption Using Points

  1. Points may be used to redeem rewards anytime as long as subscriber's points are sufficient for the points required for the chosen reward.
  2. To redeem: Text REDEEM ITEM CODE PIN (if PIN is applicable) to 4438 at P1.00 per transaction.
  3. Globe Prepaid subscribers can only redeem via text.
  4. Subscribers can choose to redeem items featured in the official rewards catalog. Catalog can be downloaded by texting ITEMS to 4438.
  5. Rewards items and required points to redeem a reward may change without prior notice.
  6. Globe reserves the right to deny granting of rewards to subscribers in cases such as but not limited to sending invalid keyword, sending the wrong information, wrong PIN (if applicable), choosing a product that's not part of the rewards list, unregistered mobile number, disqualified mobile number, insufficient points.
    If the subscriber is currently registered to a Globe product or service that subscriber chooses to redeem under this program, the chosen product/service will not be given as a reward and points will not be deducted. The subscriber will receive an SMS notification from Globe informing them that his/her transaction failed.
    • To facilitate delivery of reward items, contact information will be asked from subscribers via text.
    • To submit information: Text REG LAST NAME/FIRST NAME/ADDRESS/BIRTHDAY (MMDDYYYY) to 4438.
    • Delivery of reward is FREE of charge.
    • Subscriber will be required to show his/her valid I.D. (e.g., passport, SSS, driver's license, TIN I.D.) and sign the delivery receipt as proof that he/she received the reward item being redeemed. Globe has the right to hold the delivery of the product if subscriber refuses to present the said requirements.
    • In case that the subscriber is not around during the delivery of the reward item, the subscriber can appoint an authorized person to receive the reward item. Authorized representative shall be required to show:
      • Authorization letter signed by the subscriber
      • Subscriber's valid I.D.
      • Authorized representative's valid I.D. Globe has the right to hold delivery of the reward item if the authorized representative fails to present abovementioned requirements.
    • Used points related to rewards delivery failure stated below shall not be credited back to the subscriber.
      • Registering wrong/incomplete address
      • No subscriber and/or authorized representative is available to receive the reward after 3 attempts of Globe to deliver the product within 60 days
    • Globe shall only facilitate the subscriber's reward delivery. Globe shall not be liable or responsible for the condition of the reward or redeemed item. Globe does not provide any warranty on the product or service redeemed, except when such product or service is a Product or Service of Globe. The only warranties on the products or service redeemed are those given by their respective stores or manufacturers thereof, and may only be claimed against such stores or manufacturers.