Terms and Conditions for ThePLAN Subscription

  1. GENERAL DESCRIPTION
    1. These Terms and Conditions specific to the “Globe myBusiness The Plan” Subscription supplement the provisions of the Subscription Agreement (“SA”). In the event of any conflict or inconsistency between the provisions of the SA and these Terms and Conditions, the provisions of these Terms and Conditions shall prevail. All other terms and conditions of the SA not otherwise inconsistent with these Terms and Conditions shall remain binding and effective.
    2. “Globe myBusiness The Plan” allows the Customer to create a mobile plan depending on the Customer’s requirements. This Plan may be availed with a device or as line-only. To build a plan, the Customer simply needs to choose and add together relevant and available surf, lifestyle or call and text packs (the “Packs”) and boost Plan with Business Solutions Boosters.
  2. PLANS
    “Globe myBusiness The Plan” requires enrollment to either:
    1. ‘Globe myBusiness ThePlan’ - SIM Only.
      1. This refers to a line only subscription consisting of a combination of different Packs chosen by the Customer. Being a SIM Only plan gives the Customer an additional benefit of bonus value that may be used to avail more Packs:
        • Surf Pack which refers to any GoSURF offers that give the Customer specific data allocation in megabytes (MB) or gigabytes (GB) on a monthly basis;
        • Lifestyle Pack which refers to access or subscription to lifestyle, entertainment, music, or work related sites and apps;
        • Call and Text Pack which refers to call and text bundles to local networks, and International Direct Dialing (IDD) offers.
      2. The combination created herein above by the Customer will be Customer’s personalized “Globe myBusiness The Plan” for which Customer will be charged the corresponding Monthly Service Fee (“MSF”). The MSF shall be the minimum payment due Globe. Under the “Globe myBusiness The Plan - SIM Only Customer may –
        1. change/replace any of the Packs enrolled in. Such changes/replacement shall be applied on the next bill cut-off period.
        2. opt out from the Pack(s) enrolled in without replacing the same. Notwithstanding the opt out, the MSF will still include the Pack fees as the value of the Pack opted-out shall be converted to consumable allowance unless the Customer applies for a change in Customer’s “Globe myBusiness The Plan”.
      3. The consumable allowance includes exclusive use for local SMS, calls, and mobile browsing. Any and all unused consumable allowance will be forfeited on the next billing cutoff, and a new allocation of consumable allowance shall be provided at the next billing cycle. The consumable allowance absolutely excludes international roaming service, value-added services (e.g., ringtone, ring back tone), Share-A-Load service, and other content services. Additional corresponding fees shall be billed on top of the MSF for international roaming service, value-added services, Share-A-Load service and other content services.
      4. Should Customer decide in the future to avail a gadget, the Customer would need to change its plan to the Globe myBusiness The Plan with a Gadget offer and will no longer get to enjoy the additional advantages of the Globe myBusiness The Plan - SIM Only offer.
      5. Globe myBusiness The Plan - SIM Only offer also comes with a 6-month Holding Period. Should the Customer decide to pre terminate its plan during the Holding period, the Customer will pay a corresponding fixed penalty fee.
    2. Globe myBusiness The Plan with a Gadget.
      1. This refers to a plan subscription consisting of a combination of different Packs chosen by the Customer along with a chosen gadget. The combination created by the Customer will be Customer’s personalized “Globe myBusiness The Plan” With a Gadget during the Holding Period of 24 or 30 months from date of line activation for which Customer will be charged the corresponding Monthly Service Fee (“MSF”). The MSF shall be the minimum payment due Globe. Under the Globe myBusiness The Plan with a Gadget Customer may
        1. change/replace any of the Packs enrolled in. Such changes/replacement shall be applied on the next bill cut-off period.
        2. opt out from the Pack(s) enrolled in without replacing the same. Notwithstanding the opt out, the MSF will still include the Pack fees as the value of the Pack opted-out shall be converted to consumable allowance unless the Customer applies for a change in his/her Globe myBusiness The Plan.
      2. The consumable allowance includes exclusive use for local SMS, calls, and mobile browsing. Any and all unused consumable allowance will be forfeited on the next billing cutoff, and a new allocation of consumable allowance shall be provided at the next billing cycle. The consumable allowance absolutely excludes international roaming service, value-added services (e.g., ringtone, ring back tone), Share-A-Load service, and other content services. Additional corresponding fees shall be billed on top of the MSF for international roaming service, value-added services, Share-A-Load service and other content services.
      3. Shall not terminate nor downgrade his/her plan. Otherwise, a pre-termination fee based on the formula below and Php550 administration fee will be charged against the Customer.Pre-Termination Fee Table
  3. PACKS
    1. Additional enrolment to a Pack will require either going to the nearest Globe Store, or calling the Hotline. The corresponding monthly fee(s) for each Pack variants will be automatically charged on top of the MSF for the current bill period. The Pack(s) enrolled in will auto-renew every start of the monthly billing cycle unless the Customer opts-out of or terminates the Pack. Opt out from or termination of the Pack will require either going to the nearest Globe Store or calling the Hotline. However, the Customer will not receive any refund or rebate for the unused monthly fee(s) for the Pack(s) opted-out regardless of opt out date.
    2. Enrolment to any one or a combination of available Lifestyle Pack and/or Call and Text Pack variants can be undertaken.
    3. There are two types of Surf Packs, the Base Surf Packs and Add Surf Packs. Base Surf Packs can only be availed one variant at a time and shall not co-exist with each other. Add Surf Packs are additional GBs that can be added on to the Base Surf Packs and can be availed multiple times.
    4. Customer is also entitled to one (1) Surf Pack Freebie, based on the value of Customer’s Surf Pack. This freebie can be changed monthly. List of freebie options may change without prior notice.
    5. If a Customer has fully consumed its SURF PACK (both Base and Add Surf) data allocation for the month, the Customer may continue to use data service. However, regular browsing rate of Php2.00 per megabyte (MB) will apply for the excess data usage.
    6. For billing purposes, the Customer shall either pay the actual data charges incurred (inclusive of the Base Surf Pack variant fee) or the relevant data bill cap, whichever is less plus Add Surf Packs availed.
  4. BUSINESS SOLUTIONS
    1. Business Solutions may be availed as boosters on top of The Plan MSF subject to the terms and conditions applicable to the Business Solution subscribed to.
  5. MSF ROUND UP
    The actual MSF for the “Globe myBusiness The Plan” shall be in accordance with Globe’s billing principle. Thus, the Customer agrees that its MSF will be rounded up if the resulting computed amount of the plan created is not in accord with Globe’s billing principle. The difference will form part of the Customer’s consumable allowance that may be used in accordance with these Terms and Conditions.
  6. PAPERLESS BILLING
    1. Globe shall send Customer its Billing Statement digitally using the email address provided on the SA and via a text from GLOBEMYBILL to the mobile no. of Customer’s Single Point of Contact (SPOC) provided on the SA which contains a secure link that will let the Customer view, download and save its billing statement using a phone, tablet, PC or laptop. Customer undertakes that it has provided Globe with a valid and active e-mail address on the SA. Should there be any changes on its email address or mobile number, Customer shall l notify GLOBE thereof by going to the nearest Globe Store, calling the Hotline, or updating his info via *143#.
    2. If Customer requires a printed copy of its Billing Statement, Customer may (i) print a copy thereof by accessing its myBill Account through the GLOBE website (www.globe.com.ph); or (ii) download its bill from the email sent to Customer by GLOBEMYBILL.
  7. GADGET FEATURES
    1. The Customer acknowledges that the Gadget it receives in connection with its Globe myBusiness The Plan subscription is locked to Globe’s network. The Customer shall not have said lock removed or disabled.
    2. The Customer acknowledges that it has reviewed and understood all the features of the Gadget obtained, especially when it involves using the Gadget to access the internet, including how to unregister from the same if necessary. The Customer is aware that there are charges for accessing the internet using the Gadget depending on the mobile internet service availed of or registered to on top of the MSF. In addition, the Customer who will use roaming services shall be responsible for accessing Globe’s website for information on applicable roaming internet, call and text rates.
  8. GADGET REPLACEMENT AND REPAIR
    1. Within seven (7) calendar days from receipt of the Gadget, the Customer shall submit to any Globe Store the defective Gadget (inclusive of the gadget, accessories and box), the official receipt and/or other documents supporting the transaction (i.e. the form which contains Gadget model and IMEI number).
    2. Beyond seven (7) calendar days from receipt of the Gadget, GLOBE will not accept any Gadget replacement. Instead, the Customer shall bring the defective Gadget to the Gadget manufacturer’s authorized service center(s) for repair.
    3. All GLOBE provided Gadgets have a one (1) year Manufacturer’s Warranty (“Warranty Period”). After the Warranty Period, Customer may still report Gadget’s defects to Globe but charges for repair and other associated costs will apply.
  9. APPLE INC.’S WARRANTY TERMS AND CONDITIONS FOR iPHONE
    1. Apple Inc. (‘Apple”) provides a limited one (1)-year manufacturer's warranty ("Warranty Period") from date of purchase. The limited warranty shall be Apple’s sole responsibility during the Warranty Period and covers all iPhone-related software and hardware concerns. Customer has the obligation to read/view carefully the complete terms and conditions of Apple warranty available at https://www.apple.com/legal/warranty/products/iphoneenglish-a.html. For iPhone assessment, the following Apple Service Providers can be contacted by the Customer:
      1. Power Mac Center (02) 7254672 or (0917) 5806851
      2. Senco Link Technologies, Inc. (02) 893-4100 to 03 or (02) 812-6719 or (02) 810-5270
  10. OTHER PROVISIONS
    1. Even if Customer’s subscription to Globe myBusiness The Plan is suspended/barred, the Customer shall still be billed for the MSF, Customer shall not be able to use the service until Customer settles the overdue balance of its account in full. Once suspended/barred, all variants of the Packs enrolled in shall be opted-out/terminated. Upon reconnection, however, the same shall be re-activated without need of re-enrollment.
    2. GLOBE reserves the right to add, delete or modify any or all of the offerings under the Globe myBusiness The Plan.
  11. UNUSUALLY HIGH USE
    Service Provider may notify Subscriber if Service Provider becomes aware of an unusually high use of the Service or any network abuse which results as a threat to Service Provider’s business or may violate Fair Use Policy and law on Data Privacy.
  12. UPGRADE AND DOWNGRADE AND OTHER POLICIES
    Subscriber agrees to the following upgrade and downgrade and other policies:
    1. FAIR USE POLICY FOR MOBILE AND DATA SERVICE
      The provisions of the Globe “Fair Use Policy for Mobile and Data Service” as appearing on the Globe website (www.globe.com.ph) governs your use of the Service

      Subscriber’s use of the Service is subject to the following rules and guidelines contained in this policy. This policy is designed to ensure that Subscriber’s use of the Service does not break any law, hinder the efficient operation of Service Provider’s network, and interfere with the rights of other subscribers and other internet users. Subscriber shall be responsible for ensuring that his/her use of the Service and internet account (if any) complies with this policy. Subscriber shall also be responsible for any use of the Service by any person who gains access to the Service or Subscriber’s internet account (if any) even if such access and use was done with or without Subscriber’s knowledge or consent. Should Subscriber becomes aware of any violations of this policy by other subscribers, Subscriber should contact Service Provider at Service Provider’s Customer Service Hotline (+632 77301000) or 211 via Subscriber’s Globe Mobile, Globe Stores or Subscriber’s account manager .
    2. ILLEGAL OR PROHIBITED ACTIVITIES
      Subscriber agrees to use the Service only for the purpose agreed under this Agreement. Subscriber must not use the Service for any Prohibited Activity/ies, whether local or international.

      “Prohibited Activity/ies” include (but are not limited to) the use of the Service for:
      1. Any activity constituting cybercrime offenses under applicable law;
      2. Any of the following activities:
        1. Using the Service to obtain or attempt to obtain unauthorized access to any computer, system or network. Accordingly, if Subscriber does not have authorization, Subscriber must not (nor attempt to):
          1. access, monitor or use any data, systems or networks
          2. probe, scan or test the vulnerability of a system or network
          3. breach any security or authentication measures for a system or network
          4. access the account or private information of any other person or entity
          5. access any server in violation of any acceptable use policy of that server
        2. Using (or attempting to use) or distributing tools designed to compromise security including, but not limited to, password guessing programs, cracking tools, packet sniffers or network probing tools;
        3. Knowingly transmitting or disseminating any information or software which contains a virus or other harmful feature;
        4. Using (or attempting to use) the Service in a manner that may interfere with the technical operation of the Service or any other computer system, network or telecommunications services, including (but not limited to) denial of service attacks, flooding of a network, overloading a Service, improper seizing and abuse of operator privileges and attempts to ‘crash’ a host; or
        5. interfering (or attempting to interfere) with the regular workings of Service Provider’s systems or network connections.
      3. Accessing, posting, reproducing or disseminating content which may be identified or classified as contrary to law, regulation, industry code of practice, good customs, public morals, or public policy, including, without limitation, content/material containing (a) excessive physical and/or sexual violence, implied or simulated sexual activity, or materials which deal with issues or contain depictions that require an adult perspective, (b) detailed instruction in crime, violence or drug use, child pornography, bestiality, excessive violence or sexual violence, and/or (c) real depictions of actual sexual activity or criminal activities;
      4. Accessing, posting, producing, reproducing, or disseminating content which violates the copyright or other intellectual property rights of other persons/entities. You assume all risks regarding the determination of whether such infringing material is in the public domain;
      5. Accessing, posting, reproducing or disseminating content that defames, harasses or abuses any person or violates any data protection or privacy law or regulation;
      6. Any fraudulent activity, multi-level marketing scheme, pyramiding scheme or other illegal soliciting schemes;
      7. Any other fraudulent activity punishable by law, including impersonating any person or entity or forging anyone else’s digital or manual signature; and/or
      8. Any activity that constitutes a Bypass or Simple Resale. These are activities where a subscriber resells or uses the Service in violation of existing laws for an illegal purpose or uses the Service as part of ringback, dialback, or similar operation, or avails of ringback, dialback, or similar services utilizing the Services provided to subscribers.
    3. SECURITY
      1. Subscriber shall be responsible for any misuse of the Service, as set out in the preceding clause and shall take reasonable steps/precautions to ensure that unauthorized persons do not gain access to the Service and Subscriber’s Internet account (if any). Subscriber shall be solely responsible for the security of any device he/she chooses to connect to the Service including any data stored on that device. Subscriber shall have full control and responsibility for ensuring the security and confidentiality of any software application, codes, passwords, IDs and the like used with the Service. Subscriber agrees and acknowledges that any and all transmission made either through voice calls, Short Messaging Service (SMS) and data/content originating from his/her account shall be conclusively presumed to be Subscriber’s transmissions and has been authorized by Subscriber.
      2. Further, Subscriber acknowledges that it is his/her sole obligation and responsibility to obtain the consent of all recipients of transmissions made using the Service. For security purposes, Service Provider recommends against enabling file or printer sharing of any sort and further recommends that any file or service made available for remote access be protected with a password or other appropriate measures to prevent unauthorized access. Subscriber must immediately notify Service Provider of any unauthorized or attempted unauthorized use of the Service and any other breach or attempted breach of security.
    4. SOFTWARE APPLICATION
      1. Subscriber acknowledges and agrees that he/she will (a) use the software application provided and installed by Service Provider (”Application”) on Subscriber’s Device in a proper manner and will not re-configure or tamper with the Application as stated in the relevant software license agreement or user’s guide; (b) not allow the installation of the Application to any other Device, personal computer or any other storage device such as a network server unless covered by the relevant software license agreement; (c) not, without Service Provider’s prior written consent, resell or transfer, rent, lease or lend the use of the Application; and (d) not reverse engineer, decompile, or disassemble the Application.
      2. Subscriber agrees to promptly report to Service Provider any problem with or damage to the Application, as well as any circumstances or act of other persons which Subscriber may reasonably believe may cause damage to the Service.
    5. RISKS OF THE INTERNET
      1. Some activities that Subscriber can perform when accessing the Internet may be harmful or may cause loss to Subscriber or to other people that may access the Service, or Subscriber’s Device. Such activities include (but are not limited to): (i) downloading content (including receiving emails) from the Internet which may introduce viruses or other harmful features to Subscriber’s Device or computer, (ii) purchasing goods or services using the Internet, (iii) transmitting confidential information over the Internet (such as Subscriber’s credit card number or other personal information), or (iv) accessing and viewing content on the Internet or otherwise available through the Service that may be offensive to some individuals, or inappropriate for children (for example, it is possible to obtain access to content that is pornographic, offensive and/or unsuitable for children).
      2. Subscriber bears all risk and liability associated with the activities referred to in the preceding paragraph, and Service Provider does not have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to such activities. Subscriber may minimize the risk of accessing illegal or offensive content as well as managing use of the Internet by using a filtering solution. Service Provider may provide access to one or more of these filtering solutions at a reasonable cost to Subscriber as part of the Service.
    6. CONTENT PUBLISHING
      1. Subscriber shall be solely responsible for any content that he/she publishes via websites, email, newsgroups, online forums or other publishing mediums accessed via the Service. Accordingly, Subscriber undertakes that he/she will:
        1. not publish (via websites, email, newsgroups or other publishing mediums accessible vie the Service) any content/material when such publication may be classified as a Prohibited Activity; and
        2. take appropriate precautions to prevent minors from accessing or receiving any content published by Subscriber that may be inappropriate for them. Such precautions include implementing a restricted access system or the use of appropriate warnings and/or labelling systems in respect of content which is likely to be considered unsuitable for children. Service Provider reserves the right to block access to, to remove, or to refuse to post any content, in whole or in part, that Service Provider, in its sole discretion, deem to be offensive, indecent, or otherwise inappropriate regardless of whether such content or its dissemination is unlawful. This includes (but is not limited to) obscene material, fraudulent or deceptive statements, threatening, intimidating or harassing statements, or material which violates the privacy rights or intellectual property rights of others, or is likely to be defamatory of another person.
      2. Service Provider reserves the right to remove certain prohibited or potentially prohibited content from its servers or to prevent users from accessing certain Internet content. Service Provider may take any steps necessary in order to ensure compliance with any relevant industry code of practice, or notification or direction from third parties, including removing any content (including part or all of a website) from its servers, blocking access to newsgroups, closing or suspending Subscriber’s account, filtering the Internet content made available to Subscriber or restricting access to a particular website. Service Provider may take these steps at any time and without notice to Subscriber.
      3. Service Provider reserves the right that allows copyright owners or their agents to direct Service Provider to remove copyrighted materials from Service Provider’s servers or to prevent users from accessing such copyrighted materials. Service Provider may take any steps necessary in order to ensure compliance with a notification from a copyright owner or their agent, including removing any content (including part or all of a website) from its servers, closing or suspending Subscriber’s internet account, filtering the Internet content made available to Subscriber or restricting access to a particular website. Service Provider may take these steps at any time and without notice to Subscriber.
      4. Service Provider is under no obligation to monitor transmissions or published content on the Service. However, Service Provider (or any of its agents) have the right to monitor such transmissions or published content from time to time to ensure that Subscriber is complying with the terms of this policy, and to disclose that content as required. By using the Service to reproduce, publish, display, transmit or distribute content, Subscriber warrants that the content complies with this policy and authorizes Service Provider (or its agents) to reproduce, publish, display, transmit and distribute such content as necessary for Service Provider to deliver the content in a timely manner.
    7. ELECTRONIC MESSAGING AND SPAM
      1. Subscriber must not use the Service to send spam, scam messages, or bulk and/or unsolicited texts or messages. For avoidance of doubt, “spam” means unsolicited texts and broadcasts for the purpose of offering services, selling products or otherwise disseminating information about a promo, event or advocacy sent from any device and/or application, whether or not such messages include accurate sender information or contains an unsubscribed facility. ”Scam messages,” on the other hand, means unsolicited and fraudulent and/or bogus texts or messages with the purpose of getting any form of gain or benefit from the recipient thereof, whether the sender is known to the recipient or not.
      2. Spam and/or scam messages include, but is not limited to, commercial advertising, informational announcements, chain letters and political or religious messages. Subscriber must only send such messages to those individuals who have explicitly requested it. We have responsibilities under the NTC Memorandum Circular No. 03-03-2005, as amended by NTC Memorandum Circular Nos. 03-03-2005A and 04-07-2009 (Rules and Regulations on Broadcast Messaging Service) to take steps which attempt to minimize the amount of spam. To assist Service Provider in minimizing the amount of spam and scam, Service Provider may (i) restrict Subscriber’s ability to send and/or forward spam/scam emails, texts or messages; (ii) limit Subscriber’s access to the Service to a closed user group relevant to Subscriber’s use of the Service; (iii) scan Service Provider’s allocated IP address ranges for misconfigured mail and proxy servers and suspend Subscriber’s Service if Subscriber fails to rectify any problem found within a reasonable period.
      3. Service Provider may also require Subscriber to take actions to comply with, or which assist Service Provider to comply with NTC Memorandum Circular No. 03-03-2005, as amended by NTC Memorandum Circular Nos. 03-03-2005A and 04-07-2009 (Rules and Regulations on Broadcast Messaging Service). The Service must not be used to: (i) send messages to any individual or entity who has indicated the he/she/it does not wish to receive messages from Subscriber, or (ii) collect or redirect responses from unsolicited messages sent from accounts on other Internet hosts or messaging services which violate this policy, or the equivalent policy or any other policy of any other Internet service provider or website.

        Moreover, unsolicited messages sent from accounts on other Internet hosts or messaging services may not direct the recipient to any website or other resource that uses Service Provider’s network. Subscriber must not: (i) obscure, alter or delete the source of the messages that he/she sends or forge message headers, (ii) send numerous copies of the same or substantially similar messages, or send very large messages or files, to a recipient with the intent to disrupt a server or account (for example, ‘mail bombing’), (iii) send chain letters, whether or not the recipient wishes to receive such mailings. Service Provider shall not be responsible for forwarding or storing messages sent to any account that has been suspended or cancelled. Such messages may be returned to sender, ignored, deleted, or stored temporarily at Service Provider’s sole discretion.
    8. ONLINE FORUMS
      In addition to the previous clauses, messages posted by Subscriber to online forums must comply with the written charters for that forum. Subscriber shall be responsible for determining the policies of a given forum before posting a message to it. Data files may only be posted to online forums that specifically permit this. Posting or cross-posting the same or substantially similar messages to more than eight (8) online forums is prohibited. Subscriber must not disrupt or attempt to disrupt online forums by posting a large number of messages that contain no substantive content. Disruption occurs when normal discussion in the group is significantly hindered. Subscriber must not use the Service to connect to an online forum from which Subscriber has been previously banned.
    9. RESALE OR BUNDLING OF SERVICE
      Subscriber agrees not to resell, redistribute the Service or any portion thereof to any party, whether temporary or permanent, for value, or allow any such other party to occupy, use, and/or gain access to the Service without Service Provider’s written consent. Subscriber further agrees that he/she will not use the Service as part of another telecommunication service or as a medium of promotion, publicity for any campaign for whatever purpose, of whatever nature, by whatever name called which is likely to generate a change in the usage of the services in excess of his/her daily usage of the service, and/or likely to cause congestion in Service Provider’s network.
    10. VIOLATION OF ACCEPTABLE USE POLICY
      If Subscriber, or someone with access to the Service, uses the Service in a way that Service Provider reasonably believes violates this policy, Service Provider may take any responsive action it deems appropriate. Such actions may include (but are not limited to) temporary or permanent removal of content and content publishing capabilities, filtering of Internet transmissions and the immediate disconnection, suspension or cancellation of all or any portion of the Service. Service Provider may take any other legal or technical action it deems appropriate to identify offenders or violators of this policy, including taking action against offenders to recover the costs and expenses of identifying them. If Subscriber’s use of the Service causes loss to third parties and Service Provider is required to pay compensation, Service Provider may require Subscriber to reimburse Service Provider.

      Service Provider is not obligated to regularly monitor Subscriber’s usage of the Service (including any content posted, disseminated or accessed by Subscriber); however Service Provider reserves the right to monitor Subscriber’s use of the Service to identify violations of this policy and to protect its network, the other users of the Service and other Internet users. Service Provider reserves the right to investigate any use of the Service that it reasonably suspects violates this policy, including the gathering of information from the users involved and the complaining party, if any, and examination of transmissions and material on Service Provider’s servers and network. During an investigation, Service Provider may suspend the internet accounts involved, interrupt transmissions and/or remove material that it reasonably believes potentially violates this policy.

      In order to enforce this policy, Subscriber authorizes Service Provider (or its agents) to cooperate with the law enforcement authorities in the investigation of suspected criminal violations and system administrators at other Internet service providers or other network or computing facilities. Such cooperation may include Service Provider providing, for example, the username, IP address or other identifying information about a user. Upon cancellation of Subscriber’s internet account, Service Provider is authorized to delete any files, programs, data, and email messages associated with Subscriber’s account.
    11. PERSONAL INFORMATION
      Subscriber agrees and consents to the collection, disclosure, analysis, processing and/or use by Service Provider or third parties on behalf Service Provider and Service Provider’s subsidiaries and affiliates (such as but not limited to Innove Communications, Inc., Adspark, Inc., G-Xchange, Inc. [GCash], Globe Fintech Innovations, Inc. [Mynt], Fuse Lending, Inc. [Fuse], among others)[Globe Group] and Globe partners of Subscriber’s personal data, including personal information , usage or billing data volunteered by Subscriber or gathered from Subscriber’s use (either under control of or processed by Globe Group) for research, marketing, improving products ,services and other purposes.

      Subscriber acknowledges and agrees that Service Provider, third parties acting on behalf of Service Provider, Globe Group and Globe partners may send commercial and promotional advertisements, surveys, and other broadcast push messages. Specifically, subscriber agrees and consents that Service Provider, third parties acting on behalf of Service Provider, Globe Group and Globe partners may use subscriber personal information and data to:
      1. manage Subscriber’s account, carry out customer care activities and support staff training (including but not limited to monitoring of calls made to Service Provider’s hotlines, or of emails or text or electronic messages sent by subscribers to Service Provider), and to perform after-sales transactions (such as but not limited to promo upgrades or revisions);
      2. monitor the quality and security of the Service Provider’s network and test and maintain Service Proviser’s IT systems;
      3. analyze Subscribers’ frequency of use of the Service for marketing purposes including but not limited to the calls and messages that Subscriber sends and receives;
      4. send to emergency services (if Subscriber makes an emergency call), including Subscribers’ approximate locations;
      5. contact Subscribers with marketing messages such as cross-sell or upsell of current and new products/services, commercial and promotional advertisements, loyalty and rewards programs, and other broadcast push messages;
      6. perform credit scoring and sharing with Globe group and Globe partners; and
      7. provide government requirements and for the social good.
      By using the Service, Subscriber agrees and consents to the disclosure and the processing/analyzing, either by Service Provider or by third parties on behalf of Service Provider, Globe Group or Globe partners, of his/her personal data, including location profiling and interest profiling based on sites visited, for marketing and other purposes. For this purpose, Subscriber acknowledges and agrees that Service Provider or by third parties on behalf of Service Provider, Globe Group or Globe partners may send Subscriber commercial and promotional advertisements, market research surveys, and other broadcast push messages with regard to Value Added Services (VAS) and content;

      Service Provider does not include Subscriber details in any directory or directory-inquiry service. If Subscriber wants to have Subscriber information included in these services, Subscriber should contact Service Provider.

      Service Provider and/or Globe Group and Globe partners may contact Subscriber via any of the following channels: text, call out, email, USSD, and other digital assets, such as online or mobile apps. Subscriber may amend, update, revise or delete certain parts of the personal data provided to or collected by Service Provider and/or Globe Group and Globe partners at any time via apps, e-mails, hotline (211 through mobile device or [02] 7301000] through landline or visits to Globe stores;

      Subscriber may also take with him/her all of his/her personal data provided to Service Provider when she/he leaves the Service Provider network (this may be provided via a PDF file upon request);

      If Subscriber does not want that personal information and data to be disclosed ,the processing of the same or to receive marketing messages and other messages from Service Provider or from other organizations, Subscriber must immediately contact Service Provider through its hotline.During roaming, Service Provider and its roaming partner in the storage, treatment and transfer of Subscriber’s personal data may be subject to regulation different from the regulation in the Philippines

      Subscriber’s use of Service is subject to Globe (including subsidiaries and affiliates) Data Privacy Policy as found on https://globe.com.ph/privacy-policy.
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