a. Additional enrolment to a Pack will require either going to the nearest Globe Store, or calling the Hotline. The corresponding monthly fee(s) for each Pack variants will be automatically charged on top of the MSF for the current bill period. The Pack(s) enrolled in will auto-renew every start of the monthly billing cycle unless the Customer opts-out of or terminates the Pack. Opt out from or termination of the Pack will require either going to the nearest Globe Store or calling the Hotline. However, the Customer will not receive any refund or rebate for the unused monthly fee(s) for the Pack(s) opted-out regardless of opt out date.
b. Enrolment to any one or a combination of available Lifestyle Pack and/or Call and Text Pack variants can be undertaken.
c. There are two types of Surf Packs, the Base Surf Packs and Add Surf Packs. Base Surf Packs can only be availed one variant at a time and shall not co-exist with each other. Add Surf Packs are additional GBs that can be added on to the Base Surf Packs and can be availed multiple times.
d. Customer is also entitled to one (1) Surf Pack Freebie, based on the value of Customer’s Surf Pack. This freebie can be changed monthly. List of freebie options may change without prior notice.
e. If a Customer has fully consumed its SURF PACK (both Base and Add Surf) data allocation for the month, the Customer may continue to use data service. However, regular browsing rate of Php2.00 per megabyte (MB) will apply for the excess data usage.
f. For billing purposes, the Customer shall either pay the actual data charges incurred (inclusive of the Base Surf Pack variant fee) or the relevant data bill cap, whichever is less plus Add Surf Packs availed.
4. WHOLESALE PERKS
a. A Corporate Managed Account Customer may enjoy wholesale perk depending on the number of lines availed of:
I. For a minimum of 5 lines, a myBusiness Expert dedicated to his/her account.
II. For a minimum of 11 lines, a Php50 discount on the plan MSF.
III. For a minimum of 15 lines, a Php100 discount on the plan MSF.
b. These perks are dependent on the maintained number of lines and may be withdrawn should customer terminate some or all or his/her lines. It may also be withdrawn if termination of the line is Globe initiated.
c. For after sales concerns, customer should call up Hotline No. (02) 730-1288
5. BUSINESS SOLUTIONS
a. Business Solutions may be availed as boosters on top of The Plan MSF subject to the terms and conditions applicable to the Business Solution subscribed to.
b. Customer that subscribes to at least one Solutions Booster will enjoy a P100 discount/month.
6. MSF ROUND UP
The actual MSF for the “Globe myBusiness The Plan” shall be in accordance with Globe’s billing principle. Thus, the Customer agrees that its MSF will be rounded up if the resulting computed amount of the plan created is not in accord with Globe’s billing principle. The difference will form part of the Customer’s consumable allowance that may be used in accordance with these Terms and Conditions.
7. PAPERLESS BILLING
a. Globe shall send Customer its Billing Statement digitally using the email address provided on the SA and via a text from GLOBEMYBILL to the mobile no. of Customer’s Single Point of Contact (SPOC) provided on the SA which contains a secure link that will let the Customer view, download and save its billing statement using a phone, tablet, PC or laptop. Customer undertakes that it has provided Globe with a valid and active e-mail address on the SA. Should there be any changes on its email address or mobile number, Customer shall l notify GLOBE thereof by going to the nearest Globe Store, calling the Hotline, or updating his info via *143#.
b. If Customer requires a printed copy of its Billing Statement, Customer may (i) print a copy thereof by accessing its myBill Account through the GLOBE website (www.globe.com.ph); or (ii) download its bill from the email sent to Customer by GLOBEMYBILL.
8. GADGET FEATURES
a. The Customer acknowledges that the Gadget it receives in connection with its Globe myBusiness The Plan subscription is locked to Globe’s network. The Customer shall not have said lock removed or disabled.
b. The Customer acknowledges that it has reviewed and understood all the features of the Gadget obtained, especially when it involves using the Gadget to access the internet, including how to unregister from the same if necessary. The Customer is aware that there are charges for accessing the internet using the Gadget depending on the mobile internet service availed of or registered to on top of the MSF. In addition, the Customer who will use roaming services shall be responsible for accessing Globe’s website for information on applicable roaming internet, call and text rates.
9. GADGET REPLACEMENT AND REPAIR
a. Within seven (7) calendar days from receipt of the Gadget, the Customer shall submit to any Globe Store the defective Gadget (inclusive of the gadget, accessories and box), the official receipt and/or other documents supporting the transaction (i.e. the form which contains Gadget model and IMEI number).
b. Beyond seven (7) calendar days from receipt of the Gadget, GLOBE will not accept any Gadget replacement. Instead, the Customer shall bring the defective Gadget to the Gadget manufacturer’s authorized service center(s) for repair.
c. All GLOBE provided Gadgets have a one (1) year Manufacturer’s Warranty (“Warranty Period”). After the Warranty Period, Customer may still report Gadget’s defects to Globe but charges for repair and other associated costs will apply.
10. APPLE INC.’S WARRANTY TERMS AND CONDITIONS FOR iPHONE
a. Apple Inc. (‘Apple”) provides a limited one (1)-year manufacturer's warranty ("Warranty Period") from date of purchase. The limited warranty shall be Apple’s sole responsibility during the Warranty Period and covers all iPhone-related software and hardware concerns. Customer has the obligation to read/view carefully the complete terms and conditions of Apple warranty available at https://www.apple.com/legal/warranty/products/iphoneenglish-a.html. For iPhone assessment, the following Apple Service Providers can be contacted by the Customer:
I. Power Mac Center (02) 7254672 or (0917) 5806851
II. Senco Link Technologies, Inc. (02) 893-4100 to 03 or (02) 812-6719 or (02) 810-5270
11. OTHER PROVISIONS
a. Even if Customer’s subscription to Globe myBusiness The Plan is suspended/barred, the Customer shall still be billed for the MSF, Customer shall not be able to use the service until Customer settles the overdue balance of its account in full. Once suspended/barred, all variants of the Packs enrolled in shall be opted-out/terminated. Upon reconnection, however, the same shall be re-activated without need of re-enrollment.
b. GLOBE reserves the right to add, delete or modify any or all of the offerings under the Globe myBusiness The Plan.