Eight-digit Number Format for Landlines and DUO FAQs
The National Telecommunications Commission (NTC) has ordered all telecommunications companies in the Philippines to migrate all telephone numbers with "02" area code in Metro Manila, Rizal, San Pedro in Laguna, and Bacoor in Cavite from the existing 7-digit format to an 8-digit format, on March 18, 2019.
To view the NTC memo, click here.
All telecommunications companies in the Philippines are covered by the NTC directive.
The NTC memorandum circular applies to all telephone numbers within the specified area code “02.”
Customers outside these (02) area codes aren't covered by the NTC memo and will continue to use their existing 7-digit number format.
This is to address the insufficient number of assignable exchange codes.
A Public Telecommunication Entity (PTE) identifier is a prefix assigned by the NTC to a particular telco/service provider to preserve order and quickly identify to which company a number belongs.
NTC has assigned the following Public Telecommunications Entity (PTE) identifiers:
|3000-YYYY to 3499-YYYY||Bayan Telecommunications, Inc.|
|7XXX-YYYY||Globe Telecom, Inc/Innove Comm Inc.|
|5300-YYYY to 5799-YYYY||ETPI/Telecomm Tech Phils Inc.|
|6000-YYYY to 6699-YYYY||ABS-CBN Convergence, Inc.|
The scheduled migration as agreed amongst NTC and the telecom providers is set on March 18, 2019, from 12:01 AM - 5 AM.
On March 18, 2019, from 12:01 AM - 5 AM, incoming and outgoing calls will temporarily be unavailable for all telephones numbers within the (02) area code. Specifically, the voice services for landline, voice over IP (Internet Protocol), Super Home Phone, DUO and emergency numbers will be affected during this period.
Internet connection will remain uninterrupted.
Globe will make use of the following channels - hotline, social media, media announcements, email, and text - to generate an awareness campaign to the general public at least 3 months before the migration.
All telephone numbers using the #XXXXX as its dialing pattern won't change. The same goes for all international/domestic toll-free numbers using 1800-xxx as its dialing pattern.
Yes, there is.
- If your PABX is managed and maintained by Globe, we'll be in touch with you.
- If your PABX isn't managed and maintained by Globe, we'll share the configuration details with you.
The new number will be implemented on March 18, 2019. We're informing you ahead of time so you can update your contact materials in time for the change and inform those within your personal and professional circle accordingly. Also, effective March 18, 2019, those who will call your old number will be able to hear an in-call voice recording on how to properly get in touch with you.
Since this is a government mandate, all "golden and special" numbers in the (02) area code will follow the new number format.