Globe Postpaid and Platinum: 917 Grateful For You Celebration 2019 FAQs

What is my special gift?

Note: The special gift will depend on their tenure cuts on the table below:

POSTPAID100 points200 points400 points917 points
PLATINUM200 points300 points500 points917 points

I received my Bonus rewards points, for how long will these be valid?

You may use your points until October 15, 2019.

Where can I use my Bonus rewards points?

You may use your Bonus rewards points at Marks & Spencer, Rustan’s, Jamba Juice, KFC and other existing partners.

You may check the list of our existing partners in the Globe Rewards app -

I received Globe Rewards points but I am in another country, how can I use my points?

Unfortunately, you may only use your Bonus Rewards points locally. But don’t worry, you may still enjoy it until October 15, 2019.

I received Globe Rewards points but my number is temporarily disconnected, how can I use my points?

You may use your points once your account has been reconnected and it’s valid until October 15, 2019. 

Can I redeem my points even if I have overdue balance?

Yes, you can still redeem your points even if you have an overdue balance. But please settle them right away to avoid any inconvenience.

I have been trying to claim my Bonus rewards points but it always fails, will I still be able to get it??

We apologize for the inconvenience. If you have tried claiming but were not successful at all within the 3 day redemption period Sept 17-Oct 15, 2019), we will seed your Bonus rewards points on October  20, 2019.

I was not able to get my special gift within the 3 day promo duration, can I still get it?

Sorry, the redemption period is until October 15, 2019 only.