Amazon Prime Video Subscription FAQ

What is Amazon Prime Video?

Amazon Prime Video is a video streaming service where customers can enjoy unlimited access to world-class entertainment from award-winning Amazon Originals and thousands of movies and TV series anytime, anywhere.

What type of content can I watch on Amazon Prime Video?

Customers can enjoy critically acclaimed and award winning Amazon Originals such as Tom Clancy's Jack Ryan, Marvelous Mrs. Maisel, The Boys, and The Wheel of Time with Amazon Prime Video. Apart from this, popular TV shows and movie series like The Office, This Is Us, and Mission Impossible can also be viewed in the Prime Video app.

How do I watch videos on Amazon Prime Video?

To get 6 months free access to award winning TV series and movies, text APV to 8080 and follow the steps to complete your registration.

How many devices can I use for Amazon Prime Video?

A single Amazon account can be signed into as many devices as possible. However, Amazon Prime Video allows streaming only on up to three (3) devices at the same time.

Can I watch Amazon Prime Video on my TV?

  • Yes. Amazon Prime Video supports Apple AirPlay and Google Chromecast.

How can I get Amazon Prime Video through Globe?

To get 6-month access to award winning TV series and movies, text APV to 8080 and follow the steps to complete your registration.

My Postpaid account isn't under ThePLAN or ThePLAN Plus. Can I still avail of the introductory Amazon Prime Video promo?

Yes you can avail of the offer as long as you’re an existing Postpaid customer and have never claimed the offer before. Just text APV to 8080.

Who is eligible for the 6-month Amazon Prime Video promo with Globe?

  • All existing Postpaid customers from June 26, 2019 onwards are eligible to get the 6-month offer as long as you have never claimed the offer before.
  • New and recontracting GPlan customers within the promo period are also eligible for the freebie as long as they have never claimed the offer before.

Can I avail of the introductory Amazon Prime Video promo right now?

Yes, To get 6-month access to award winning TV series and movies, text APV to 8080 and follow the steps to complete your registration.

What do I get with the introductory Amazon Prime Video promo?

You get 6-month access to Amazon Prime Video and Prime Gaming. By claiming the promo, you save up to P1,554!

What is Prime Gaming?

Amazon Prime Gaming is a subscription service that offers free games, free game loot/content (i.e. weapons, skins, etc) and free access to Twitch.tv (a live streaming website for gamers).

Can I register to Amazon using any valid email address?

Yes, as long as the said email address hasn't been used for an Amazon account before.

I already have an Amazon account. Can I use it to claim the promo?

Yes, you can log in to your Amazon account to claim the 6-month access, as long as you currently don't have a paid subscription to Prime Video.

How do I access Prime Gaming?

  • Go to the Prime Gaming website at https://gaming.amazon.com/intro
  • Click on Try Prime button.
  • Confirm that the location in the pop up is correct by clicking Continue.
  • Sign in using your existing Amazon Prime Video username and password.
  • After logging in, you can now enjoy Prime Gaming benefitsa.

Aside from Prime Gaming, does my subscription to Amazon Prime Video include access to other Amazon Prime services (Prime Rewards, Prime Delivery, Prime Music, etc.)?

No, as those services are not available in the Philippines.

Until when can I claim my Amazon Prime Video access?

You can claim your access within 20 days from receipt of the activation link that will be sent to you via text.

How do I stop my Amazon Prime Video access?

  • Your 6-month Amazon Prime Video access will automatically end after the subscription period. You will not be charged unless you subscribe to the paid offer.
  • To unsubscribe from the paid offer, you may access the GlobeOne app.

I used my existing Amazon account email and received an activation error message during the sign-up process. What do I do?

An error occurs when your Amazon account has already been used to claim the 6-month Amazon Prime Video offer, or is tied to another active Amazon Prime Video subscription. Please note that you can no longer claim the 6-month access if you've already activated it before. If your account is tied to another active Amazon Prime Video subscription, proceed by creating a new Amazon account using a different email address.

I signed in to my existing Amazon account using my mobile number and received an activation error. What do I do?

Try using the email address you used to sign up for the Amazon account. If it still doesn't work, you may create a new Amazon account using a different email address.

If I create a new Amazon account, can I have my previous account deleted?

Unfortunately, this is beyond our scope as Globe cannot delete Amazon accounts. For more details on how to manage your Amazon account, please visit https://www.primevideo.com/help.

I'm not eligible for 6-month access to Amazon Prime Video. How do I get the paid version?

  • Text APV259 to 8080 to subscribe to the monthly subscription worth P259/month.

I received a text from Globe with instructions and a link to complete my Amazon Prime Video sign up process. When does my 6 months access to Amazon Prime Video start?

Your 6-month access starts on the day you received the text. Don't miss out and complete your registration now via GlobeOne.

I replied with APV YES and received an error message saying that my request has timed out. What do I do?

Just text APV to 8080 again and follow the steps to complete your sign up process. Make sure you reply with APV YES with 5 hours from receiving the first text.

I replied with APV YES and received an error message saying that I have exceeded the number of times and that I should try again later. What should I do?

An error occurs when you send the same keyword consecutively. You may try again after 24 hours.

What happens at the end of my Amazon Prime Video access with my plan?

At the end of your 6-month access to Amazon Prime Video, you will be asked if you want to continue to the paid version worth P259/month. If you want to continue your subscription to the paid version, reply APV259 ON to the pre-expiry messages that you will receive from Globe.

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