Amazon Prime Video FAQs

What is Amazon Prime Video?

Amazon Prime Video is Amazon's video streaming platform wherein customers can enjoy unlimited access to world-class entertainment from award-winning Prime Originals and thousands of movies and TV series anytime, anywhere.

What type of content can I watch in Amazon Prime Video?

Customers can enjoy critically acclaimed and award winning Prime Originals such as Tom Clancy's Jack Ryan, Marvelous Mrs. Maisel, Man In the High Castle, and Grand Tour with Amazon Prime Video. Apart from this, popular TV shows and movie series like American Gods, This Is Us, and Mission Impossible can also be seen in the Prime Video app.

How do I watch videos on Amazon Prime Video?

To get 6 months free access to award winning TV series and movies, text APV to 8080 and follow the steps to complete your registration.

How many devices can I use for Amazon Prime Video?

A single Amazon account can be signed into as many devices as possible. However, Amazon Prime Video allows streaming only on up to three (3) devices at the same time.

Can I watch Amazon Prime Video on my TV?

Yes. Amazon Prime Video supports Apple AirPlay.

How can I get Amazon Prime Video through Globe?

To get 6 months free access to award winning TV series and movies, text APV to 8080 and follow the steps to complete your registration.

My Postpaid account isn't under ThePLAN or ThePLAN Plus. Can I still avail of the introductory Amazon Prime Video promo?

Yes you can avail of the offer as long as you're an existing Postpaid customer. Just text APV to 8080 before December 31, 2018.

Who are eligible for the 6-month Amazon Prime Video promo with Globe?

  • All existing Postpaid customers from Sep 28-Dec 31, 2018 are eligible to get the 6-months offer.
  • New and recontracting customers of the following plans within the promo period are also eligible for the freebie.
    • ThePLAN 999 and up
    • ThePLAN PLUS 599 and up

Can I avail of the introductory Amazon Prime Video promo right now?

Yes, To get 6 months free access to award winning TV series and movies, text APV to 8080 and follow the steps to complete your registration.

What do I get with the introductory Amazon Prime Video promo?

You get 6-month access to Amazon Prime Video and Twitch Prime. By claiming the promo, you save up to P900!

Can I register to Amazon using any valid email address?

Yes, as long as the said email address hasn't been used for an Amazon account before.

I already have an Amazon account. Can I use it to claim the promo?

Yes, you can log in to your Amazon account to claim the 6-month access, as long as you currently don't have a paid subscription to Prime Video.

How do I claim the Twitch Prime access that comes along my Amazon Prime Video access?

  1. Go to Twitch.tv.
  2. Click "Try Twitch Prime"
  3. Choose "other parts of the world" and click continue
  4. Log in your Amazon account
  5. Log in to your Twitch account
  6. You will be asked to link your Twitch account with your Amazon account. Click on confirm

(NOTE: For more info on Twitch,  go to https://help.twitch.tv/)

How come I have to click "7-Day Free Trial" to claim my Twitch Prime access?

This will appear to all users who are interested in Twitch Prime, regardless of whether or not they're subscribed to Amazon Prime Video.

If I already have a Twitch account, can I link my account with my Amazon account?

Yes! To link your Twitch account to your Amazon account

  1. Go to Twitch.tv.
  2. Click "Try Twitch Prime"
  3. Choose "other parts of the world" and click continue
  4. Log in your Amazon account
  5. Log in to your Twitch account
  6. You will be asked to link your Twitch account with your Amazon account. Click on confirm

Aside from Twitch Prime, does my subscription to Amazon Prime Video include access to other Amazon Prime services (Prime Rewards, Prime Delivery, Prime Music, etc.)?

No, as those services are not available in the Philippines.

Until when can I claim my Amazon Prime Video access?

You can claim your access within 30 days from receipt of the activation link that will be sent to you via text.

How do I stop my Amazon Prime Video access?

You can unsubscribe from the Amazon Prime Video 6-month access anytime by texting APV STOP to 8080.

I used my existing Amazon account email and received an activation error message during the sign-up process. What do I do?

An error occurs when your Amazon account has already been used to claim the 6 months Amazon Prime Video offer, or is tied to another active Amazon Prime Video subscription. Please note that you can no longer claim the 6-month access if you've already activated it before. If your account is tied to another active Amazon Prime Video subscription, proceed by creating a new Amazon account using a different email address.

I signed in to my existing Amazon account using my mobile number and received an activation error. What do I do?

Try using the email address you used to sign up for the Amazon account. If it still doesn't work, you may create a new Amazon account using a different email address.

If I create a new Amazon account, can I have my previous account deleted?

Unfortunately, this is beyond our scope as Globe cannot delete Amazon accounts. For more details on how to manage your Amazon account, please visit https://www.primevideo.com/help.

I'm not eligible for 6-month access to Amazon Prime Video. How do I get the paid version?

  • For Android users, you may subscribe to Amazon Prime Video and choose "Globe Telecom billing" as your payment option in Google Play.
  • For Apple users, you may avail of the monthly subscription to Amazon Prime Video via App Store using your credit card.

After a 7-day free trial, you will be converted to the introductory price of P150 per month for the first 6 months. On the 7th month, you will be charged P300 per month moving forward.

I received a text from Globe with instructions and a link to complete my Amazon Prime Video sign up process. When does my 6 months access to Amazon Prime Video start?

Your 6 months access starts on the day you received the text. Don't miss out and complete your registration now.

I replied with APV YES and received an error message saying that my request has timed out. What do I do?

Just text APV to 8080 again and follow the steps to complete your sign up process. Make sure you reply with APV YES with 5 hours from receiving the first text.

I replied with APV YES and received an error message saying that I have exceeded the number of times and that I should try again later. What should I do?

An error occurs when you send the same keyword consecutively. You may try again after 24 hours.

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