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Prime Video for Globe At Home FAQ

What is Prime Video?

Prime Video is a video streaming service where customers can enjoy unlimited access to world-class entertainment from award-winning Originals and thousands of movies and TV series anytime, anywhere.

What type of content can I watch on Prime Video?

You can enjoy critically acclaimed Amazon Originals such as "The Lord of The Rings: The Rings of Power", "The Marvelous Mrs. Maisel", "The Boys", and "The Wheel of Time" with Prime Video. Exciting local and regional titles are also added in Prime Video like the KDrama "Anna" and "Yumi's Cells, animes like "Jujustsu Kaisen", and local titles like "Big Night".

How many devices can I use for Prime Video?

A single Amazon account can be signed into as many devices as possible. However, Prime Video allows streaming only on up to three (3) devices at the same time.

Can I watch Prime Video on my TV?

Yes. Prime Video supports Apple AirPlay and Google Chromecast.

I can't find my Prime Video redemption link email. What do I do?

Note that the redemption link that was sent to your registered email has a 20-day validity. If your link has already expired, you may reach out to us through the help and support section of the GlobeOne app.

I have an active paid subscription to Prime Video. Will I be able to redeem the offer?

No, you will not be able to claim your Prime Video access using an email address that is tied to an active paid Prime Video subscription. You must end your current subscription or create a new account using a different email address.

How do I unsubscribe from Prime Video?

You can unsubscribe from Prime Video by going to your GlobeOne app's dashboard. Your Prime Video subscription will be displayed under "Paid Add-ons". By clicking on the unsubscribe button, you will be informed of the date when you will lose access to Prime Video if you decide to cancel your subscription. Click on the unsubscribe button to confirm.

What happens after I cancel my Prime Video subscription?

Once unsubscribed, you will immediately lose access to your Prime Video and no longer be able to watch movies and TV shows on the app and website.   

What happens at the end of my 3-month or 12-month Prime Video access?

At the end of your 3-month or 12-month access, you will receive an email informing you that your access has already expired. To continue with your subsciption to a paid version, you may subscribe directly via the Prime Video app or website. Note: Free 12-month Prime Video is included in selected plans for applications only until August 25, 2024

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