Sorry, you need to enable JavaScript to visit this website.
Apple TV | Help & Support | Globe

Apple TV

What is Apple TV?

Apple TV is a digital media streaming device that gives you access to movies, music, photos, games, news, sports and more by simply connecting to your TV's HDMI port.

What are the features of Apple TV?

Here are some of the features of the Apple TV:

All the entertainment your TV can handle - Enjoy iTunes movies, live sports and news, and so much more. If it's worth watching, there's definitely an app for that.

Apps and games on TV - Think big, exciting games. Apps that help you get in shape. Multiperson experiences that redefine family game night. There are thousands of apps already available on the App Store on Apple TV, and more are arriving all the time.

Redesigned Interface - Your TV screen is all the way across the room. That's why the experience of using Apple TV is designed to let you feel like you're interacting directly with your TV, not separated from it.

How can I avail of an Apple TV?

You can avail of an Apple TV either as an add on to select Globe At Home plans, or or as a standalone offer by purchasing them at select stores.

To learn more about how to avail of an Apple TV, go here.

What do I need to set up my Apple TV?

To set up your Apple TV, you'll need the following:

  • Personal Internet - Best enjoyed with broadband speeds of at least 5mbps
  • A TV or other display with an HDMI port
  • An HDMI cable

What is the minimum speed requirement for streaming on Apple TV?

To stream on your Apple TV, we recommend a broadband Internet connection speed of at least 5mbps.

Will watching on my Apple TV consume my internet allowance?

Watching or streaming will consume your Globe At Home internet allowance.

How do turn automatic updates on my Apple TV On/Off?

On Apple TV (4th generation), go to Settings > System > Software Updates and turn on Automatically Update.

How do I set up my Apple TV Remote app?

To setup your Apple TV remote app, simply follow the steps below:

Step 1: Make sure that you have the latest software for your Apple TV and your iOS device.

Step 2: Download the Apple TV Remote app from the App Store on your iPhone, iPad, or iPod touch. If you already did, check that you have the latest version. (To find out, open the App Store and tap Updates.)

Step 3: Connect your iOS device to your Apple TV (Make sure that your device and Apple TV are both connected to the same Wi-Fi network).

Step 4: Open the Apple TV Remote app on your iOS device and tap the name of your Apple TV. With the instructions for your model of Apple TV, pair your app.

Step 5: Wait for a four-digit code to appear on your television. Enter this code on the pairing screen that appears on your iOS device.

What are the requirements to download apps?

To be able to download apps, you will need the following:

  • 4th Generation Apple TV
  • Siri Remote (or a properly configured third-party remote control)
  • An Apple ID
  • Debit or credit card, for paid apps

How do I find apps to install?

To find apps, begin by launching the App Store from the homescreen of your Apple TV. Once the App Store is open, there are four ways to find apps:

Featured Apps—If you've used the App Store on the iPhone or in iTunes, the layout of this App Store will be familiar to you. The main screen includes a series of featured apps at the top and then collections of newly released apps, popular and top-selling apps, and apps selected by Apple for promotion. Use the remote to navigate this screen until you find the app you want to install

Top Charts—Select the "Top Charts" category in the menu across the top of the screen (if it's not displayed, swipe all the way up on the remote's touchpad). Once you do that, you can view apps in ways like "most downloaded", "biggest sellers", "highest grossing", etc.

Categories—Go to the options in the menu at the top of the screen. You can browse apps in categories like Games, Education, Lifestyle, and News

Search—The final option in the top-level menu. Select it and use the onscreen keyboard to type in the name or type of app you're looking for.

How do I install apps on my Apple TV?

Once you've found the app you're interested in, follow the steps below:

Step 1: Highlight it and click the touchpad to view the detail screen for the app.

Step 2: On that screen, free apps display an Install button, while paid apps display their price. Highlight the button and click the touchpad to begin the installation.

Step 3: You may be asked to enter your Apple ID password. If so, use the remote and the onscreen keyboard to do so.

Step 4: An icon appears in the button showing the progress of the installation.

Step 5: When the app is downloaded and installed, the button's label changes to Open. Either select that to start using the app or go to the Apple TV's home screen. You'll find the app installed there, ready to use.

What is the Siri Remote?

The Siri remote has a multi-touch pad, buttons for triggering the menu, the home screen, and Siri. This can control, play/pause, or adjust the volume of your content.

Turn it 90 degrees to the left, and it also doubles as a game remote, with accelerometer and gyroscope sensors built in!

How do I use the Siri Remote?

The Siri Remote has three distinct movements: "Swipe", "Tap", and "Click".

Swipe is your primary way of moving throughout items on the screen. You can move your finger in small swipes to activate an individual icon's parallax feature, or use big swipes to move through icons and menus quickly. You can also use slow or fast side-to-side swipes within a piece of content to scrub through a video timeline.

When you lightly tap your finger on the touchscreen glass, this lets you soft select an item and preview it.

Click enters you into whatever you've selected. (You can also click-and-hold to enter edit menus in certain apps and interfaces.)

I'm having issues with my screen. What should I do?

If you see a blank, flickering/static screen or an "HDCP" alert, try the following steps below:

  1. Unplug both ends of your HDMI cable, then firmly plug them back in.
  2. Turn off your TV and receiver, unplug your Apple TV from power, then plug it back in. Turn your TV and receiver back on.
  3. In your TV menu, make sure that you select the HDMI input that matches the HDMI port connected to your Apple TV. Check your TV manual for help.
  4. Connect your Apple TV directly to your TV instead of your receiver or HDMI switch, since the issue might be with your receiver or switch.
  5. Try a different HDMI cable to see if your cable causes the issue.
  6. On your Apple TV, go to "Settings" > "Audio and Video" and adjust the HDMI and display settings. 

If you can't go to to your settings because of a blank screen, use your remote instead. For Apple TV (4th generation), simply hold the "Menu" and "Volume" down for 5 seconds. Your Apple TV will then switch to a new resolution every 20 seconds. Select "OK" to choose a resolution, or "Cancel" to quit.

If you're encountering issues with the color, tint, or brightness, you can check the picture mode on your TV. Make sure to use standard or normal picture mode. Check your TV's user guide for more information, then check the video settings on your Apple TV by following the steps below:

  1. On your Apple TV, go to Settings > Audio & Video.
  2. Select HDMI Output and try each of these settings: Auto, YCbCr, RGB High, and RGB Low.

If you have an Apple TV (4th generation), check the Display Accommodations on your Apple TV. Settings like Color Filters and Invert Colors can affect the color, tint, and brightness of your TV.

Does my Apple TV come with a warranty?

Yes! Your Apple TV comes with a 1 year repair and 7 day replacement warranty.

I'm having audio issues with my Apple TV. What do I do?

If you hear static or don't hear any sound on your Apple TV simply follow the steps below:

  1. Unplug both ends of your HDMI cable, then firmly plug them back in.
  2. Turn off your TV and receiver (if you use one), unplug your Apple TV from power, then plug it back in. Turn your receiver and TV back on.
  3. Connect your Apple TV directly to your TV instead of using a receiver or HDMI switch, since the issue might be with your receiver or switch.
  4. On your Apple TV, select "Settings" > "Audio & Video".
  5. Make sure Audio Out is set to "Apple TV".
  6. Change the Audio Mode from "Auto" to "16 bit".

For distorted sound or audio-sync issues, you might need to turn off volume leveling or other audio-processing controls on your TV or receiver. Check the manual for help.

If you don't hear sound when you navigate the menu, go to "Settings" > "Audio & Video". Then make sure that "Sound Effects and Music" is on.

How do I avail of the Apple TV warranty?

Simply visit one of the Power Mac service centers below and present your Globe Warrantee Card. The repair or replacement of your Apple TV will be processed upon assessment.

  • Power Mac Center - 2/L Northeast Square 47 Connecticut St, Northeast Greenhills, San Juan (02) 725 4762
  • Power Mac Center - 2/L Abreeza Mall, Ayala Malls J.P. Laurel Ave., Bajada, Davao City 
    (082) 297 1725 / 0917 636 6280
  • Power Mac Center - Unit G-2 Ground Floor Mercedez- Benz Tower, Mindanao Ave. Cebu Business Park, Cebu City(32) 316 6377 / (032)266 1552 / 0917 6220283
  • Power Mac Center - 4/L Festival Supermall Alabang Corp. Avenue, Filinvest Corporate City, Alabang, Muntinlupa City 
    (02) 725 4762
  • Power Mac Center - 3L Glorietta 5, Ayala Center Ayala Avenue, Makati City 
    (02) 725 4762
  • Power Mac Center - 3rd floor, Bonifacio Global City, Taguig 
    (02) 725 4762