Change of Bill Cycle for Broadband Accounts FAQs
To be able to manage each and every account better, we shifted your bill cycle date to a date that is common with other subscribers. With this change, we will be able to ensure that each and every one of our subscribers can get the service that they deserve.
If your cutoff is on the 5th,15th, 26th and End of the month, your bill cycle and due date will stay the same.
Otherwise, the cut-off will be moved to a few days later. Here’s a list of old cut-offs, and what they will be changed to.
From: 3rd, 6th, 8th, 12th
From: 16th, 21st
You can also find the full details of the change on your next bill. Remember, there are many ways you can view your bill. We recommend the Globe at Home app, but you can also view your bill on email or, if you have availed of it, the paper bill that will be delivered to you.
It won’t affect the amount of money you have to pay for your bill. However, it will affect the timing of your amount due. This is because you will have a one-time prorated monthly service fee in your November Bill. This prorated amount is equal to the number of days you have been from your old bill cycle to your new one.
Yes, you can. Simply choose from the following dates: The 5th, 15th, 26th, and end of every month.
Yes, you can! Provided you choose from the following dates The 5th, 15th, 26th, and end of every month.
All due dates are 21 days after the billing cycle cutoff date. If you have a desired due date in mind, you can choose your cut-off date from the following dates: the 5th,15th, 26th, and end of every month.
Your amount due will be directly debited from your enrolled card 2 days after your new bill cutoff.
Your content subscriptions will not be affected.
Yes, you can! You can choose your cut-off date from the following dates: the 5th, 15th, 26th, and end of every month.
No, this will not be affected.
This prorated amount is equal to the number of days you have been from your old bill cycle to your new one.
You may have been inadvertently billed with prorated charges due to the bill cycle change. You may disregard these charges when paying your bill.
If you've already paid this amount, we'll credit this back to your account, which you should see on your next bill.