Change of Bill Cycle for Broadband Accounts FAQs

What is this bill cycle change about?

To be able to manage each and every account better, we shifted your bill cycle date to a date that is common with other subscribers. With this change, we will be able to ensure that each and every one of our subscribers can get the service that they deserve.

How will my current bill cycle and due date change?

If your cutoff is on the 5th,15th, 26th and End of the month, your bill cycle and due date will stay the same.


Otherwise, the cut-off will be moved to a few days later. Here’s a list of old cut-offs, and what they will be changed to.


From: 3rd, 6th, 8th, 12th

To: 15th


From: 16th, 21st

To: 26th

Where can I find details of the new bill cycle change?

You can also find the full details of the change on your next bill. Remember, there are many ways you can view your bill. We recommend the Globe at Home app, but you can also view your bill on email or, if you have availed of it, the paper bill that will be delivered to you.

How will the bill cycle and due date change affect my amount due?

It won’t affect the amount of money you have to pay for your bill. However, it will affect the timing of your amount due. This is because you will have a one-time prorated monthly service fee in your November Bill. This prorated amount is equal to the number of days you have been from your old bill cycle to your new one.

Can I choose my bill cut-off date?

Yes, you can. Simply choose from the following dates: The 5th, 15th, 26th, and end of every month.

I have multiple accounts under different cut-offs, can I choose just one bill cut-off for all my accounts?

Yes, you can! Provided you choose from the following dates The 5th, 15th, 26th, and end of every month.

Can I choose my due date?

All due dates are 21 days after the billing cycle cutoff date. If you have a desired due date in mind, you can choose your cut-off date from the following dates: the 5th,15th, 26th, and end of every month.

How will this impact my auto-debit enrollment?

Your amount due will be directly debited from your enrolled card 2 days after your new bill cutoff.

Will this change my subscription to my content access, such as iflix, FOX+ and the like?

Your content subscriptions will not be affected.

Can I have one cut-off for my Postpaid Mobile and broadband subscriptions?

Yes, you can! You can choose your cut-off date from the following dates: the 5th, 15th, 26th, and end of every month.

I have an unlimited call to Globe and TM numbers, will this change with my new bill cut-off?

No, this will not be affected.

Why are there prorated charges in my bill?

This prorated amount is equal to the number of days you have been from your old bill cycle to your new one.

Why is there a prorated charge on my Disney content, or Unli Globe-to-Globe calls, but not for my other content subscriptions?

You may have been inadvertently billed with prorated charges  due to the bill cycle change. You may disregard these charges when paying your bill.


If you've already paid this amount, we'll credit this back to your account, which you should see on your next bill.

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