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Frequently Asked Questions on Globe At Home Free and Paid Speed Boost

The Speed Boost promo gives your plan a temporary internet speed upgrade for the duration of the promo you avail.

The FREE 3-month Speed Boost trial is available to selected Globe At Home customers based on their MSF speed. You can check your GlobeOne app here for the "Tap for a Surprise" icon or the "Just for You" banner with a "Claim your free SpeedBOOST now" button.

You can enjoy faster internet speeds with these FREE Speed Boost offers right now:

 

  • Free SpeedBOOST (200 Mbps for 3 months)

  • Free SpeedBOOST (300 Mbps for 3 months)

With Speed Boost 300, you can enjoy a 100 Mbps Speed Boost for 30 days at just P300. This offer is exclusively available for GFiberFlex 899 customers, giving you faster internet at an affordable price!

If you're eligible for the FREE Speed Boost, you'll see a "Tap for a Surprise" or "Just for You!" banner in your GlobeOne dashboard. Tap the button and redeem your FREE Speed Boost offer directly from the app!

Selected existing Globe At Home customers whose current plan speed is slower than the Speed Boost offer are eligible.

Selected existing Globe At Home GFiberFlex 899 customers whose current plan speed is slower than the Speed Boost offer can avail of the paid Speed Boost.

Your Speed Boost will be activated within the day. If it takes too long, you can contact our hotline for assistance.

You can subscribe to a Speed Boost together with other promos that don’t include a FREE Speed Boost. However, any active Speed Boost will automatically be deactivated once you avail of a new FREE or PAID Speed Boost.


Keep in mind that you can only have one active Speed Boost at a time.

No, you can only have one active Speed Boost at a time. If you avail new Speed Boost, your existing Speed Boost will automatically deactivate.

Yes, you are eligible as long as your account meets these conditions:

 

  • The account is active and not temporarily disconnected.

  • Payments are updated with no outstanding balances.

  • The account is at least one month old.

  • The modem supports faster speeds.

  • No active orders like repairs or migrations.

Here are the acceptable documents to show your Proof of Financial Capacity:

 

  • Certificate of Employment with Compensation (COE)

  • Computerized Pay Slip or Self-Printed Pay Slip

  • Government Payroll/Pay Slip

  • Latest W2 Form (BIR Form 2316)

  • Latest ITR (BIR Form 1700 for employees)

  • Credit Card ID, including internationally-issued cards (for store transactions only)

  • Latest Notarized Contract of Lease

  • Latest Business/Mayor’s Permit with Gross Sales (for self-employed applicants)

  • Latest ITR (BIR Form 1701 for sole proprietors) with a BIR receipt stamp or accreditation from a bank

  • GScore (for store transactions only)

No, the Speed Boost offer will replace your current plan speed. For example, if you avail of a 200 Mbps Speed Boost, your internet speed will be set to 200 Mbps—not your current speed plus the boost.

The Speed Boost is a one-time payment, and the charge will be reflected in your next billing cycle.

The Speed Boost will appear under “Subscriptions” on your bill. If it’s a free Speed Boost, the charge will reflect as PHP 0.00.

The FREE Speed Boost is a special offer to select customers based on their account tenure, serviceability, and current internet speed.


If you’d like faster internet, you can upgrade your plan through the Globe At Home Plan Upgrade portal or via Facebook Messenger. Don’t worry—there will be more exciting offers in the future! Keep an eye on the GlobeOne app to check if you're eligible.

You can check your Speed Boost’s validity on the main dashboard of your GlobeOne account. Once your promo expires, your speed will automatically return to your original plan speed.

Unless another free Speed Boost is offered to your account, you won’t be able to avail of it again. However, you can still enjoy faster speeds by upgrading your plan through the Globe At Home Plan Upgrade portal or Facebook Messenger.


Stay tuned to the GlobeOne app for updates on new promos you might be eligible for!

Yes, you can renew your paid Speed Boost as many times as you like after it expires. You can also permanently upgrade your plan through the Globe At Home Plan Upgrade portal or Facebook Messenger.

Once your Speed Boost expires, your internet speed will automatically go back to your original plan speed. If you’d like to keep the faster speed, you can upgrade your plan through the Globe At Home Plan Upgrade portal or Facebook Messenger.