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Globe At Home Free and Paid Speed Boost - Globe Help & Support

Globe At Home Free and Paid Speed Boost

What is this promo about?

A Speed Boost is a temporary increase in your plan’s internet speed for the duration of the promo that you avail of.

Where can I avail of this promo?

The FREE 3-month Speed Boost trial is currently available to select Globe At Home customers depending on their MSF speed. You may check your GlobeOne app https://globeone.onelink.me/ej7I/G1SMS to see if there is a Tap for a surprise icon and/or Just for you banner with ‘Claim your free SpeedBOOST now’ button.

What are the FREE Speed Boost available at this time?

Free SpeedBOOST (200 Mbps/3 months)

Free SpeedBOOST (300 Mbps/3 months)

What are the Speed Boost OnDemand offers available?

Speed Boost 300 (100 Mbps/30 day) - Get a 100 Mbps Speed Boost for 30 days for only P300 only for GFiberFlex 899

How do I avail of the FREE Speed Boost?

If you are eligible for the FREE Speed Boost  then you will see a “Tap for a surprise” and under “Just for you!” banner on your GlobeOne dashboard. Click this button and REDEEM your FREE Speed Boost offer from GlobeOne!

Who is eligible for the FREE Speed Boost?

Selected existing Globe At Home customers whose current plan speed is slower than our Speed Boost offer 

Who is eligible for the PAID Speed Boost?

Selected existing Globe at Home GFiberFlex 899 customers whose current plan speed is slower than our Speed Boost offer

When can I expect to have this processed?

Please expect your Speed Boost to be activated within the day. If it is taking too long, customers can contact our hotline.

Can the FREE Speed Boost be availed together with an ongoing discount?

You can subscribe to Speed Boost together with other promos that DO NOT offer FREE Speed Boost - previous Speed Boost will automatically be deactivated upon availment of the new FREE or PAID Speed Boost.


You are not allowed to avail of another Speed Boost at the same time.

Can the FREE Speed Boost be availed together with an ongoing Speed Boost?

Cannot be availed on top of another Speed Boost offer, you will not be able to redeem/avail a Speed Boost until current Speed Boost expires. 


The customer cannot avail another Speed Boost at the same time. You cannot avail another Speed Boost because the option to avail of a Speed Boost on top of your existing Speed Boost will not be shown in the app.

I am a GFiberFlex customer, I want to avail of the PAID Speed Boost.

Yes, you are eligible to upgrade your plan provided you meet the below requirements: 

  1. Account must be active & not temporarily disconnected at time of provisioning
  2. With updated payment and no outstanding balances
  3. Minimum of 1 month tenured.
  4. With available credit limit
  5. With no active orders (ex. Repair, migration, etc.)
  6. Modem is capable to support faster speed

What are the acceptable Proof of Financial Capacity documents?

  1. Certificate of Employment with Compensation (COE)
  2. Computerized Pay slip
  3. Self-printed Pay slip
  4. Government Payroll/ Pay slip
  5. Latest W2 Form (BIR Form 2316)
  6. Latest ITR (BIR Form 1700 for employees)
  7. Credit Card ID including internationally-issued cards (For Stores only)
  8. Latest Notarized Contract of Lease
  9. Latest Business/Mayor’s Permit with Gross Sales (Acceptable for self-employed applicants)
  10. Latest ITR (BIR form 1701 for sole proprietor) Should have proof of receipt stamp  by BIR or accredited by Bank
  11. GScore (For Stores only)

Will the Speed Boost stack onto my current plan speed?

No, the Speed Boost  offer will be your total internet speed. Ex. If you get a 200Mbps Speed Boost , your current internet speed will be 200 Mbps not 200 Mbps + current MSF speed.

When will I be charged for the Speed Boost OnDemand?

This is a one-time payment that will reflect in your next billing cycle. 

Where will the Speed Boost be reflected on my bill?

It will be reflected on your bill under “Subscriptions”. If the Speed Boost  is free it will reflect 0.00 as the charge. 

Why didn’t I receive the FREE Speed Boost offer via GlobeOne?

The FREE Speed Boost is a special freebie given to customers based on tenure, serviceability and current internet speed. If you wish to enjoy the faster speed you may upgrade your plan through our web portal form (https://glbe.co/GAHPlanUpgrade) or Facebook Messenger. We have other exciting offers in store in the future, stay tuned for announcements in the GlobeOne app if you are eligible for them.

How will I know if my Speed Boost is about to end?

The validity of the Speed Boost is reflected in the main dashboard of your GlobeOne account. Your speed will be automatically revert to its original plan speed after your promo validity has expired.

After the free Speed Boost period, can I still avail of this promo?

Unless a new free Speed Boost has been seeded to your account, you can no longer avail of the free Speed Boost offer. If you wish to enjoy faster speed, you may upgrade your plan through our web portal form (https://glbe.co/GAHPlanUpgrade) or Facebook Messenger. We have other exciting offers in store in the future, stay tuned for announcements in the GlobeOne app if you are eligible for them. 

Can I avail of the paid Speed Boost again after the duration of the offer?

Yes, you can continuously renew your paid Speed Boost offer after it expires. You may also opt to permanently upgrade your plan through our web portal form or Facebook Messenger (https://glbe.co/GAHPlanUpgrade) or Facebook Messenger.

What will happen after the Speed Boost period duration ends?

Your plan speed will automatically be revert to its original speed. If you wish to enjoy the faster speed you may upgrade your plan through our web portal form (https://glbe.co/GAHPlanUpgrade) or Facebook Messenger.

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