Globe At Home Go Unli Plans

What are the Globe At Home Go Unli plans?

Globe At Home Go Unli is our latest wired plans offering an unlimited internet allocation with no data cap, and the option of no lock-ups!

Who can get a Globe At Home Go Unli plan?

New customers can apply for a Globe At Home Go Unli plan online, in Globe Stores, at local activations and through accredited Globe sales personnel.

Existing customers can also apply for an upgrade via the Globe At Home app. Please note that this is subject to final account and serviceability checking. Only existing customers who are eligible/serviceable to upgrade to unlimited plans will be prompted.

Neat! What plans are available for Go Unli and what do I get?

Here’s a list of our Go Unli plans. Each plan comes with a free landline with unlimited calls to Globe/TM and unlimited Globe to Globe NDD calls, plus 6 months access to  DisneyLife, Fox+, HOOQ!

  • P1699/month - Up to 5 Mbps
  • P1899/month - Up to 10/15/20 Mbps*
  • P2499/month - Up to 50 Mbps
  • P2899/month - Up to 100 Mbps

*Serviceability speed varies per area.

I want to get a Go Unli plan but I am on an LTE plan what can I do?

Currently, our Go Unli portfolio are for wired plans. If your area is serviceable by wired plan, then you can get a Go Unli plan!

What is the contract period? Did you say an option for no Lock-up?

Yes! New customers can choose to avail of a Go Unli plan with a 24-month, or one with no lockup by paying the modem fee*.

*P2,500 for DSL or P4,500 for FIBER

If you have an existing Globe At Home Plan and choose upgrade to a Go Unli Plan, your contract period will refresh to 24 months.

Do we need to present a Proof of Financial Capacity (POFC) document?

For plans 1899 and below, a POFC is not required. However, a POFC is required for P2499 and up.

Can I purchase devices?

Yes! You can purchase devices with your Go Unli plan.

If you availed of our Go Unli no lock up promo, you can purchase devices on an upfront basis. If you availed of our Go Unli promo with a 24-month lock up, you can purchase devices with a one-time upfront payment, or with a monthly fee for the next 24 months.

Is there a 15 day money back guarantee similar to you current no lock up plans?

Yes! If you are on our no-lockup offer and you don't want to continue with your trial, let us know within 15 days of the installation date and we will give you a full refund on your modem fee.

Upon cancellation you'll need to:

  • Present the Acknowledgement Receipt (AR) Document you received from our installer
  • Return the modem, telset and adaptor
  • Pay any remaining outstanding balances

Does the 15 day money back guarantee apply to customers with an existing Globe At Home Plan who upgrade to Go Unli?

Sorry, the money back guarantee only applies to new customers who avail a no lock-up plan.

I'm an existing customer. How do I apply for an upgrade to a Globe Go Unli Plan?

Simply download the Globe At Home app from the app store / Google Play, tap "Account Services" from the app drawer then tap "upgrade your plan". If you are eligible, you'll see an option to upgrade to a Go Unli Plan.*

I'm eligible for a plan upgrade. Why can't I see this in the app?

Your eligibility for an upgrade may still be undergoing assessment. Eligibility for a plan upgrade is based on different factors, namely:

  • Area of plan availability - Plan availability varies depending on your account's current location address. We're working hard to expand our coverage to more areas.
  • Account Status - Please ensure that your account is valid and you have no overdue balance or pending requests (ex. Volume Boost / content add-ons, Device add-ons) to qualify for a possible plan upgrade.
  • Once we've completed our assessment for your account, you'll be able to see an updated list of eligible plans in the app.

*Please note that all upgrade requests are subject to a final plan availability and credit limit checking for approval.

I applied for an upgrade to a Go Unli plan through the Globe At Home app. What do I do next?

We'll send an email or text acknowledgment to your registered contact details in 24-48 hours.

Make sure you keep your contact details updated. To update your contact details, you may call our hotline at (02) 730-1000.

What happens to my free content when I cancel my trial?

You won't have to pay for your free content as this will be terminated upon opt-out.

Why did Globe bring back unlimited plans?

Globe has heard the clamor of the public for unlimited broadband plans, thus we are introducing our latest offer Go Unli. Not only did we bring unlimited back, Go Unli is made even better with no throttling, and no lock-up.
Our efforts on blocking network traffic from illegal sites has also freed our network resources and paved the way for us to offer Go Unli.

How is this new Go Unli offer different from any unlimited offer available right now?

Unlike any other unlimited plans in the market, Globe is the only internet provider that has a no lock-up option, thus no commitment to a fixed time period. The new Go Unli plans have no data cap and are not subject to throttling or minimum browsing speed.

Is it true that Go Unli has no data cap?

Yes! Go Unli is an unlimited plan and has no data cap.

Will my browsing speed slow down when I reach a certain threshold?

No, there is no threshold. However, by signing up for Go Unli plans, customers agree to not use the Globe At Home internet service for any Prohibited and Illegal Activities as specified in the detailed policies of the Terms and Conditions.

What are examples of prohibited or illegal activities?

Any activities that are in violation of Philippine laws (e.g. Cybercrime Prevention Act of 2012 and Anti Child Pornography Act of 2009) and/ or hinder the efficient operation of Globe Telecom, and/ or interfere with the rights of other subscribers and other internet users.

Some common examples of prohibited activities include, but are not limited, to the following:

  1. Using the internet to obtain unauthorized access to any computer, system or network such as hacking, data interference, or any punishable acts defined under RA 10175, or the Cybercrime Prevention Act of 2012.
  2. Accessing, posting, reproducing or disseminating content which may be identified as contrary to law, regulation, industry code of practice, good customs, public morals or policy like materials on sexual violence, drug use, child pornography,etc.
  3. Accessing, posting, producing, reproducing, or disseminating content which violates the copyright or other intellectual property rights of other persons/entities, such as content piracy, or torrents that carry illegal and pirated content.

What will happen when prohibited or illegal activities are committed with the use of Globe At Home Internet?

Globe At Home may suspend or terminate the service even without notice if it is used for any prohibited or illegal activities, as agreed and stated in Globe's Terms and Conditions.