USING A TAMPERED MODEM

Is it wrong to buy or even use tampered, "open-line" modems?

The unauthorized reselling of tampered Globe At Home Prepaid WiFi modems is a violation of our Terms & Conditions, and any individual caught reselling tampered Globe At Home modems may be sanctioned accordingly.

How will I know if the modem being sold is actually a tampered Globe At Home Prepaid WiFi modem?

Tampered Globe At Home Prepaid WiFi devices usually have descriptions such as "open line" and "pwedeng any SIM ang ilagay" ("you can use any SIM with this modem"). Sometimes, resellers even place stickers from non-Globe brands on the modem to make it appear like the tampered modem is actually the Prepaid WiFi device of the brand featured on the sticker.


Examples of these tampered modems can be seen in the attached screenshot from an online marketplace.

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My open-line Prepaid WiFi device is working well. Why do I need to report it?

Because your open-line modem has been tampered, you will not receive the appropriate support, warranty, or service guarantee for this modem. This means if you encounter issues with your open-line modem, it was broken, or it suddenly stopped working, Globe will no longer service or replace this modem. Please make it a habit to buy your Prepaid WiFi devices from legitimate and authorized stores, dealers, online sites, or flagship stores of Globe At Home.


You may report your tampered modem at https://glbe.co/report-a-modem.

I wouldn't want to let this modem go to waste - even if it's tampered. What if I plan to use a Globe At Home SIM? Can I go to an official Globe Store/Service Center to get a free SIM?

Because your open-line modem has been tampered, you will not receive the appropriate support, warranty, or service guarantee for this modem. This means if you encounter issues with your open-line modem, it was broken, or it suddenly stopped working, Globe will no longer service or replace this modem.


You may try claiming your refund from the seller/store where you bought the tampered modem, and remember to buy yourPrepaid WiFi devices from legitimate and authorized stores, dealers, online sites, or flagship stores of Globe At Home.


You may visit the following links for a list of official Sales channels of Globe At Home:

My open-line modem has stopped working even though I used a Globe At Home SIM already. Can I visit an official Globe Store/Service Center to have the modem checked and serviced?

Because your open-line modem has been tampered, you will not receive the appropriate support, warranty, or service guarantee for this modem. This means if you encounter issues with your open-line modem, it was broken, or it suddenly stopped working, Globe will no longer service or replace this modem.


You may try claiming your refund from the seller/store where you bought the tampered modem, and remember to buy yourPrepaid WiFi devices from legitimate and authorized stores, dealers, online sites, or flagship stores of Globe At Home.


You may visit the following links for a list of official Sales channels of Globe At Home:

REPORTING A TAMPERED MODEM

I saw "open-line" Globe At Home Prepaid WiFi devices being sold online or in wet markets/tiangges with SIMs from other telco companies (i.e. Dito, Smart, PLDT, or etc.). What should I do?

You may report this at the official Globe website: https://glbe.co/report-a-modem.

I bought a tampered Globe At Home Prepaid WiFi modem. What should I do?

You may report this at the official Globe website: https://glbe.co/report-a-modem.

What details do I need to provide when I submit my report?

We are very grateful for any information that you can share with us.


If you saw a tampered modem being sold online:

  • URL (link) of the page or website where you found the tampered modem being sold
  • Screenshot of the page or website that shows the tampered modem being sold


If you saw a tampered modem being sold in wet markets or tiangges:

  • Name and address of the stall or store where the tampered modem is being sold
  • Date and time you saw the modem
  • Picture of the stall or store that shows the tampered modem being sold

I'm afraid to report someone else. I only bought the open-line modem to try it, I didn't know that this was an unofficial or unauthorized Globe At Home Prepaid WiFi modem.

Don't worry, it's not your fault for buying a tampered modem. Just remember that because your open-line modem has been tampered with, you will not receive the appropriate support, warranty, or service guarantee for this modem.


This means if you encounter issues with your open-line modem, it was broken, or it suddenly stopped working, Globe will no longer service or replace this modem.


To reiterate: the unauthorized reselling of tampered Globe At Home Prepaid WiFi modems is a violation of our Terms & Conditions, and any individual caught reselling tampered Globe At Home modems may be sanctioned accordingly.

I have submitted my report. What happens next?

You may receive a call from our authorized agents in case we need additional details to further validate your report.


If we are able to prove that the modem you reported is indeed a tampered Globe At Home Prepaid WiFi modem being resold, necessary action will be done by Globe to the group and/or individual responsible for the reselling of the tampered modem.

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