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Help and Support
Getting Started
MyBizSURF with FREE GB (GmB App)
- What is the offer about?
- What can I do with the product?
- How will this offer benefit my business?
- Who can register to the promo?
- How do I register for this promo?
- Can I get the same offer from other channels?
Globe myBusiness The PLAN
- What is Globe myBusiness ThePLAN?
- How do I start building my plan?
- If I recontract and don’t get a gadget, will I be eligible for the bill rebate?
- Who do I contact if I want to subscribe to a Globe myBusiness ThePLAN Postpaid plan?
- How long is the lock-up period?
- What happens if I want to downgrade my Plan MSF commitment or terminate my plan while within my lockup period?
Globe myBusiness Fixed-Budget Plan
- What are Budget Plans?
- What are the benefits of these plans?
- Can I share my load?
- Can I add more lines? Will the new line be included in the same bill as my existing lines?
- My employees have not received their initial load, what should I do?
- Can I use these budget plans for roaming?
Recontracting
- What is recontracting?
- I will avail a handset through hotline and I want it to be delivered at my residence address, would it be possible?
- I’m in charge of renewing our service units in our office but the units are not with me would it be possible if I will use a prepaid number or other postpaid line to call the hotline?
- I want to get a new handset but my contract is not yet finished, what would I do?
Globe myBusiness Landline/ Broadband Plans
- What is myBusiness landline and what is the difference of this with the usual landline?
- What are the inclusion of the myBusiness Landline offers?
- I have an existing BAYAN plan and I want to upgrade. What offer can I avail?
- If I'm decided to cancel the solution I availed (on top of Globe myBusiness Broadband Plans) what will happen to the discount?
Billing and Payments
Payment Sites
BILLING
Bill Delivery Complaints Handling
Paperless Billing
- I now have access to my monthly Paperless Bill, but when I tried downloading a copy to my device, it says that I need a password. Where can I find the password?
- I’ve successfully signed up for Paperless Billing, but I haven’t received the email which comes with my monthly bill. What should I do?
- What’s Paperless Billing and what’s so special about it?
- What are the benefits of Paperless Billing?
- Why am I shifting to paperless billing?
- What if I still want to use the old method of Paper Billing?
Spending Limit
- What is the Spending Limit feature of Globe myBusiness accounts?
- What happens if I go over my Spending Limit?
- Is there a required Spending Limit amount that I should follow?
- How will I know my usage so that I don’t reach or go above my Spending Limit?
- How long will my Spending Limit last?
- How do I reactivate my postpaid plan’s outgoing services if I go over my Spending Limit?
Expanded Withholding Tax (EWT) and Final VAT (FVAT) & other Tax related payments
- Credit Acceptance for Small and Medium Business (SMB) Company
- Can we still adjust request from previous years or is still for current year only?
- Do I need to secure the EWT/FVAT form every payment or is it just a one-time submission?
- What is the TAT for posting of EWT and FVAT?
- EWT (2307) – Expanded Withholding Tax
Cheque Payment Pick Up For Small and Medium Business
Tax Payment via GCash
OTHER PAYMENT CHANNELS
Basic Troubleshooting
Handset Troubleshooting (No signal and other network concerns)
- My phone isn’t connecting to my mobile internet. How do I fix this?
- My phone isn’t receiving any text messages. What should I do?
- What should I do if my phone can’t send text messages?
- My phone has a problem with receiving phone calls. How could I fix this?
- I can’t make calls to other number. How would I fix this?
- What should I do if my phone isn’t getting any cellular signal?
Products and Services
Prepaid Internet Kit - LTE Advanced
- What is Globe Business Prepaid Internet Kit (PIK) - LTE Advanced?
- How will PIK-LTE Advanced benefit me or my business?
- How much is the Globe Business Prepaid Internet Kit LTE-Advanced?
- How does this differ from the regular Globe Business Prepaid Internet Kit?
- Are there other benefits we can enjoy?
- Who can avail of the Globe Business Prepaid Internet LTE-Advanced
mySchoolSurf FAQs
- What is MySchoolSURF?
- What are the learning, productivity, and communication apps included in mySchoolSURF?
- How will mySchoolSurf benefit schools, students, and faculty?
- Who can register to mySchoolSURF?
- How do I register for mySchoolSURF?
- When will I get the +4GB daily for learning, productivity, and communication apps?
myBiz Goal FAQs
Zoom Video Conferencing FAQs
- What is Zoom?
- What advantage/s do I have in registering through Globe rather than Zoom directly?
- Who can avail of Zoom for Globe myBusiness?
- What are the plans available?
- Is there a lock-in period?
- Is there a lock-in period after the initial 12 months lock-in period?
VoLTE and VoWIFI FAQs
- Is the ringtone for VoLTE and WiFi Calling different from regular 3G/2G calls?
- How do I turn VoLTE on or off in my phone settings for iOS?
- What devices are included in the VoLTE for iOS?
- What is VoLTE?
- What is VoWiFi or WiFi Calling?
- What if I have no Internet or Data, can I still enable VoLTE / VoWiFi?
Globe myBusiness Digital Negosyo Consultant FAQs
myBusiness Prepaid Internet Kit
- What is myBusiness Prepaid Internet Kit?
- How will myBusiness Prepaid Internet Kit benefit me or my business?
- Who can avail of the myBusiness Prepaid Internet?
- Where can I avail the myBusiness Prepaid Internet Kit?
- What are the requirements that I need to submit to avail or get myBusiness Prepaid Internet Kit?
- How much is the product? Is there a contract period if I avail of myBusiness Prepaid Internet Kit?
Globe MyBusiness Handset Replacement & Repair
Change of Account Category from Business to Consumer
Globe myBusiness M2M Vehicle Tracker
Solutions for your Business: G Suite
GLOBE MYBUSINESS TRACKER
- How do I set up the myBusiness Tracker device?
- Who can I contact for technical concerns?
- What is the myBusiness Tracker Plan?
- Why do I need a Globe SIM card? And Why do I need 100mb mobile data?
- What do I get if I decide to sign up for myBusiness Tracker?
- How does myBusiness Tracker track the location of my assets?
Globe myBusiness: G Suite (Google Apps for Work)
Globe myBusiness Solutions Experts
Solutions for your Business: Go Canvas
Globe myBusiness: myShopkeeper
- What is myShopkeeper?
- What does the myShopkeeper app do?
- I don’t have any kind of internet connection right now. Can I still use myShopkeeper?
- Will there be any data fees while I’m accessing myShopkeeper through my internet device?
- Do I need internet or mobile data to access myShopkeeper?
- How do we know if our records are secure?
Postpaid Mobile
- I want to get a roaming promo instead of paying for regular rates. What are the available Globe myBusiness call & text and mobile internet roaming promos that I can sign up to?
- How much are the regular roaming charges for Globe myBusiness?
- How do I activate my roaming service?
- Can I change my default Globe Postpaid number?
- How much is the downgrade fee for each Globe myBusiness Postpaid plan?
- Can I change my current Globe myBusiness Postpaid plan?
Globe myBusiness User Council
Globe myBusiness Council FAQs
Contact Us
Globe myBusiness
@GlobemyBusiness
24/7 Premium Hotline
(02) 730-12-88
