Frequently Asked Questions
About My Shopping Box (MSB) FAQsWhat is My Shopping Box (MSB)?
My Shopping Box or MSB is an online package-forwarding service that provides cost-effective shipping solutions for online shoppers and merchants.
It provides a personalized US address where packages can be forwarded to. It also provides flexible shipping options by air or sea, depending on the online shopper's needs.
No need! This fee is waived for all GCash American Express Virtual Pay customers.
Yep! MSB has an online tracking system that lets you check the status of your package anytime.
To monitor your transactions, just check your enrolled email address. Online sites and MSB send email updates of your online transactions.
Here's what to do:
Step 1: Click the link in your email to view the total shipping charges and authorize the shipment. You may choose to have your package shipped via air or sea freight.
Step 2: Click "Authorize Shipment".
Step 3: Enter your local shipping address.
Step 4: Choose "American Express" as your mode of payment, and then enter your Virtual Pay card details.
After your receive an email from MSB informing you that your package has arrived, please allow 2-3 working days for them to settle export formalities and deliver to your doorstep.
Sorry, but MSB services do not accept returns and exchanges of purchased items. But if you really need to return the item, you can make arrangements with the merchant yourself.
Yup! Insurance coverage is provided by MSB for the first $100 of the declared value of your purchase. You have the option to pay for additional insurance coverage over the $100.
For a more comprehensive guide on insurance coverage for your package, click here.
No need! MSB will deliver your package straight to your doorstep.
As part of its service, MSB will handle customs formalities in the Philippines. Customs processing fees, taxes, and cargo terminal handling fees are already included in your shipping fee.
Shipping from your personalized U.S. address to the Philippines takes 7-10 working days if you ship by air freight, and up to 40 working days if by sea.
The shipping charge is computed based on the product's chargeable weight (actual gross weight or dimensional/volumetric weight, whichever is higher). This is automatically computed by MSB once the package is received in the U.S. The total amount will then be uploaded to your MSB account.
Remember that you will have to authorize the shipment online to confirm charging the amount to your GCash American Express Virtual Pay, before MSB will ship it to the Philippines.
To get more information on how to compute for your chargeable weight, you can go to this link.
Nope. You will only be charged once for shipping. This fee already includes delivery to your Philippine home address and other customs charges.