GoHealth Plus FAQ

What are the benefits of my Insurance Policy?

You can avail of any one (1) of the following:

  • Accident: Emergency Out-Patient Treatment or Emergency In-Patient Treatment
  • Diagnosed COVID-19 requiring In-Patient Treatment
  • Post-Hospitalization Medicines for any illness, for a single period of Confinement in the Hospital's intensive care unit (ICU), or placed on mechanical ventilator for at least 5 days

At which point of the registration process will you deduct the Insurance Premium from my load balance (for prepaid) or charge to my account (for postpaid)?

Deduction of corresponding premium happens when you enter YES and agree to the GoHealth Plus Terms and Conditions.

What will happen if I don’t enter YES within 6 hours?

No load will be deducted and you cannot proceed to the next step.

How many days from the date of purchase should I register and enter my KYC details? What happens if I do not register within the given time?

You have 90 days from the date of purchase of a GoHealth Plus plan to register and provide your KYC information. Otherwise, your subscription will expire and the payment will be forfeited.

Can I use my Insurance Policy benefit right after registration?

No, your coverage will start three (3) working days upon successful KYC registration.

Can I register more than one (1) Insurance Coverage all under my name?

Yes, you can register up to four (4) Insurance Coverage under your name at a given time. However, you can only register again when an Insurance Policy expires and the number of active Insurance Policies are down to three (3).

My GoHealth Plus subscription did not proceed successfully. What should I do?

Please check the following:

  • Load Balance – Your load balance should be enough to cover the cost (premium) of the selected GoHealth Plus plan.
  • Correctness of GoHealth Plus code used (e.g., GHP 25, GHP 65, GHP 95)

I did not receive confirmation on whether my KYC registration was successful or not. What should I do?

You may get in touch with Pacific Cross Customer Service through telephone number (02) 8230-8511, mobile number 09175387274, or email [email protected]

I did not receive my Pacific Cross Insurance Policy. What should I do?

Please check the email address you provided during the KYC registration. You can also get in touch with Pacific Cross Customer Service through telephone number (02) 8230-8511, mobile number 09175387274, or email [email protected] for assistance.

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